Category: Blog

4 Ways IT Service Management (ITSM) Can Relieve Digital Overload

Employee experience is an important topic many companies are addressing via meaningful work, supportive management, positive work environment, growth opportunity and trust in leadership. But ...
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Tikit: Microsoft Teams call

6 Tips for Using a Workspace Chat in Microsoft Teams

Research shows that on average people work 2.5 days from home, where they are not only emailing, they are also chatting with colleagues. Workspace chat spaces, provided ...
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AI can relieve digital exhaustion, example; TIKIT IT service desk solution

Is AI the Key to Relieving Digital Exhaustion and Creating Work-Life Balance?

It’s no secret that many employees prefer hybrid work or at least a more flexible work week, a change incited by the COVID-19 pandemic that ...
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Secure file storage and Mirosoft Teams

6 Tips for Secure File Storage for Your Business

What are the odds that your small business would be singled out for a cyberattack? Surprisingly high. In fact, 43 percent of cyberattacks are directed ...
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leaders supporting hybrid work

4 Ways Managers Can Support Hybrid Work Employees

Many companies operating with remote and hybrid work schedules are attracting employees with desired skill sets, strengthening company culture and expanding technology infrastructure. They can ...
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Tikit: Microsoft Teams and video conference

What Are the Benefits of Video Conferencing?

Video conferencing saw a 535 percent rise in daily traffic in 2020, due to global shutdowns and stay-at-home mandates during the COVID-19 pandemic. Many companies had previously ...
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Tikit features improving employee experience

Tikit Feature Update: End User Portal, Tikit Virtual Agent, Email Ticketing

IT service desk analysts and admins aren’t the only beneficiaries of Tikit’s efficient ticketing process. End users also win, by being able to engage and ...
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Microsoft Teams videoconference

7 Tips for Using Communication Platforms for Business Meetings

After working from home during the pandemic, 9 out of 10 employees would now like to see it as a permanent or, at least, a hybrid option. ...
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Tikit service desk evolution

What is the Current Stage of Your IT Service Desk?

Together, people, process and technology create a strong IT service desk. There is often an evolution: first, an effort to organize requests, create a flow ...
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Tikit and Microsoft Teams increases employee productivity

7 Ways That Tikit (with MS Teams) Increases Employee Productivity

The act of shuttering offices during the pandemic and being forced to work remotely seemed like a bleak proposition for many businesses. Reduced productivity was ...
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