Category: Blog
5 Ways the IT Service Desk Can Operate More Strategically
Questions about the possibility of recession are swirling in the news, but many chief information officers (CIOs) see opportunity ahead. Why? Historically when times get ...
Read More
IT Admin Best Practices: Plan, Deploy and Roll Out Microsoft Teams
IT administrators are often the unsung hero in stories about the transformation and productivity Microsoft Teams enables. After all, proper set up and management helps ...
Read More
Looking for Simplicity Outside of SCSM? Migrate to Tikit by Cireson.
Most companies today need flexibility, but it could manifest very differently depending on the organization. Integrating cloud-native features, like Microsoft Teams-based virtual agents and AI-driven ...
Read More
5 Ways to Improve Business Communication Online
Did you know that ineffective communication costs U.S. businesses about $1.2 trillion? It’s not just a financial constraint—ineffective communication makes it tough for employees to ...
Read More
How AI Activates a Knowledge Base and Transforms How We Use It
Nothing works well in a silo. In fact, your business may be taxed by an inadequate knowledge base (KB), inefficient use of a knowledge base ...
Read More
Expand SCSM Functionality with Tikit Integration
Get even more functionality from SCSM by integrating it with Cireson’s new service desk solution, Tikit. Integration improves end user experience, while maintaining SCSM workflows ...
Read More
How to Use an IT Ticketing System
According to Transparency Market Research, “The market for helpdesk solutions is anticipated to reach USD 11 billion by 2023.” Most companies need the framework that ...
Read More
IT Service Management (ITSM) Explained
How do you define the IT work you do? It involves more than just break fixing. IT service management (ITSM) is about recognizing the business ...
Read More
Introducing Tikit, Cireson’s New Microsoft Teams-based Service Desk Solution
Cireson introduced its new Microsoft Teams-based service desk solution, Tikit by Cireson, at INNOVATE 2022. Find out more about it!
Read More
Tikit Product Update: Merge Tickets, Relate Tickets and Create SLAs
The more ticket data you have, the better you can communicate about underlying issues and create plans for improvements (like introducing automation). But the trick ...
Read More
