Category: Blog
5 Ways the IT Service Desk Can Operate More Strategically
July 5, 2022
Questions about the possibility of recession are swirling in the news, but many chief information officers (CIOs) see opportunity ahead. Why? Historically when times get ...
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IT Admin Best Practices: Plan, Deploy and Roll Out Microsoft Teams
June 28, 2022
IT administrators are often the unsung hero in stories about the transformation and productivity Microsoft Teams enables. After all, proper set up and management helps ...
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Looking for Simplicity Outside of SCSM? Migrate to Tikit by Cireson.
June 28, 2022
Most companies today need flexibility, but it could manifest very differently depending on the organization. Integrating cloud-native features, like Microsoft Teams-based virtual agents and AI-driven ...
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5 Ways to Improve Business Communication Online
June 22, 2022
Did you know that ineffective communication costs U.S. businesses about $1.2 trillion? It’s not just a financial constraint—ineffective communication makes it tough for employees to ...
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How AI Activates a Knowledge Base and Transforms How We Use It
June 21, 2022
Nothing works well in a silo. In fact, your business may be taxed by an inadequate knowledge base (KB), inefficient use of a knowledge base ...
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Expand SCSM Functionality with Tikit Integration
June 21, 2022
Get even more functionality from SCSM by integrating it with Cireson’s new service desk solution, Tikit. Integration improves end user experience, while maintaining SCSM workflows ...
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How to Use an IT Ticketing System
June 16, 2022
According to Transparency Market Research, “The market for helpdesk solutions is anticipated to reach USD 11 billion by 2023.” Most companies need the framework that ...
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IT Service Management (ITSM) Explained
June 13, 2022
How do you define the IT work you do? It involves more than just break fixing. IT service management (ITSM) is about recognizing the business ...
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Introducing Tikit, Cireson’s New Microsoft Teams-based Service Desk Solution
June 8, 2022
Cireson introduced its new Microsoft Teams-based service desk solution, Tikit by Cireson, at INNOVATE 2022. Find out more about it!
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Tikit Product Update: Merge Tickets, Relate Tickets and Create SLAs
June 6, 2022
The more ticket data you have, the better you can communicate about underlying issues and create plans for improvements (like introducing automation). But the trick ...
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