Category: Blog

Tikit: IT service desk operate strategically

5 Ways the IT Service Desk Can Operate More Strategically

Questions about the possibility of recession are swirling in the news, but many chief information officers (CIOs) see opportunity ahead. Why? Historically when times get ...
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Microsoft Teams resources for IT admins

IT Admin Best Practices: Plan, Deploy and Roll Out Microsoft Teams

IT administrators are often the unsung hero in stories about the transformation and productivity Microsoft Teams enables. After all, proper set up and management helps ...
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Migrate from SCSM to Tikit by Cireson

Looking for Simplicity Outside of SCSM? Migrate to Tikit by Cireson.

Most companies today need flexibility, but it could manifest very differently depending on the organization. Integrating cloud-native features, like Microsoft Teams-based virtual agents and AI-driven ...
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5 Ways to Improve Business Communication Online

Did you know that ineffective communication costs U.S. businesses about $1.2 trillion?  It’s not just a financial constraint—ineffective communication makes it tough for employees to ...
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Tikit: AI activates knowledge base

How AI Activates a Knowledge Base and Transforms How We Use It

Nothing works well in a silo. In fact, your business may be taxed by an inadequate knowledge base (KB), inefficient use of a knowledge base ...
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Expand SCSM functionality with Tikit integration

Expand SCSM Functionality with Tikit Integration

Get even more functionality from SCSM by integrating it with Cireson’s new service desk solution, Tikit. Integration improves end user experience, while maintaining SCSM workflows ...
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Tikit: how to use an IT ticketing system

How to Use an IT Ticketing System

According to Transparency Market Research, “The market for helpdesk solutions is anticipated to reach USD 11 billion by 2023.” Most companies need the framework that ...
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Tikit: ITSM explained

IT Service Management (ITSM) Explained

How do you define the IT work you do? It involves more than just break fixing. IT service management (ITSM) is about recognizing the business ...
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Introducing Tikit by Cireson Microsoft Teams-based IT service desk solution

Introducing Tikit, Cireson’s New Microsoft Teams-based Service Desk Solution

Cireson introduced its new Microsoft Teams-based service desk solution, Tikit by Cireson, at INNOVATE 2022. Find out more about it!
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Tikit Product Update: Merge Tickets, Relate Tickets and Create SLAs

Tikit Product Update: Merge Tickets, Relate Tickets and Create SLAs

The more ticket data you have, the better you can communicate about underlying issues and create plans for improvements (like introducing automation). But the trick ...
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