Category: Blog

Microsoft Teams transcription

Upcoming Microsoft Teams Transcription Update is Valuable. Here’s Why.

Microsoft Teams transcriptions are a valuable resource that supports productivity—especially for companies with hybrid or remote employees. Find out more about transcriptions’ value and an ...
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Cireson management packs

3 Best Practices for SCSM Management Packs

This blog has been updated from its original 2020 version, SCSM Management Pack Naming Best Practice. Management packs are used in Microsoft System Center Service ...
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Microsoft 365 ticketing system

How to Use a Microsoft 365 Ticketing System

\”Have you tried turning it off and on again?\” Famously quoted from The IT Crowd, a sitcom set in a late 2000s-era IT support office, ...
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Power BI API using PowerShell

Access Power BI via API Using PowerShell

This blog is part two in an automation series. We discuss the benefits and limitations of the Power BI API, and how to access it ...
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ITSM continual improvement

How are You Executing ITSM Continual Improvement?

Check out examples of ITSM continual improvement via internal team collaboration and an AI-powered Microsoft 365 service desk solution.
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Video conference tips from Tikit

5 Ways to Optimize a Microsoft Teams Video Conference

In the age of working from home, video conference is the new way to meet. Here are five ways to ensure that your team gets ...
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Tkit: improve ticket handling

Avoid Common IT Ticket Handling Mishaps with AI-based Teams Ticketing

IT service desks provide structure to ticket handling, and process really matters when it comes to creating a smooth-running operation. Even so, the service desk ...
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Tikit: Email ticketing system vs. Microsoft Teams ticketing

Looking for an Email Ticketing System? Microsoft Teams Ticketing is Better

At the beginning of the COVID-19 pandemic, Microsoft Teams had around 32 million daily active users. But by 2021, that number had jumped to 145 million. ...
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Tikit: surveys for end user satisfaction

Are End Users Satisfied? Improving IT Service Desk Surveys

When you’re in the groove of working and resolving tickets, getting end user (or requester) feedback may seem like a tricky problem. Once the issue ...
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Tikit: Microsoft Teams Service Desk Solution

How Microsoft Teams Inspired Our Microsoft Teams Service Desk Solution

You Gain an Efficient, Intuitive AI-Powered Ticketing System We probably wouldn’t have thought of creating a ticket from a Microsoft Teams chat if Covid-19 pandemic ...
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