Category: Blog
3 Data-Backed Leadership Tips for Engaged, Productive Employees
Leaders that focus on engaging employees are better poised to weather the current economic climate. Here are three leadership tips derived from the Microsoft Work ...
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Spot Trends and Support Reporting Quality with WordCloud Widget Add-In
Cireson’s new WordCloud Widget Add-In for SMP visualizes service desk data. Use it to get quick insights and add dimension to regular reports.
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How Conversational Ticketing Manages End User Expectations
There may be a gap in your service desk process that is affecting end user expectations and experience. For example, how do you handle communication ...
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Why Your Service Desk Needs to Be in Microsoft Teams
Your service desk keeps organizational workflows healthy and in motion, but it needs to be appropriately fueled. It’s probably not surprising to hear that Microsoft ...
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Speed Up Service Desk Data Analysis with New Page Filter Widget Add-In
Cireson’s new Page Filter Widgets Add-In provide an easy, efficient way to access, visualize and assess service desk organizational data. See how Add-Ins improve Service ...
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Create Service Desk Workflows with Tikit’s New Power Automate Connector
How can you simplify processes? It takes some thought. And automating manual tasks might not be top of mind when you are caught up in ...
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Why Microsoft Is the Perfect Place for Your Service Desk
One reason why Microsoft has had a consistent presence in business operations since its onset is because it creates innovative tools that enable people to ...
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Create Easy “Custom” SMP Experiences with HomePage Widgets Add-Ins
Learn how to customize your homepage without the challenges of coding. Take advantage of Cireson SMP HomePage Widgets Add-Ins, which give you added functionality, easily.
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Get Set Up for Ticket Analysis Using Excel (and Power BI)
When it comes to analyzing ticket data, you have a few options. You could build a sophisticated dashboard in Power BI, which would give you ...
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Why Microsoft 365 Is an Ideal Place to Launch a Service Desk
Smart decisions around product development and investment have helped Microsoft grow from a $26 billion company in 2000 to more than $200 billion today. Microsoft ...
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