Category: Blog

Page Filter Widget Add-In

Speed Up Service Desk Data Analysis with New Page Filter Widget Add-In

Cireson’s new Page Filter Widgets Add-In provide an easy, efficient way to access, visualize and assess service desk organizational data. See how Add-Ins improve Service ...
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create service desk workflows with Tikit's new Power Automate connector

Create Service Desk Workflows with Tikit’s New Power Automate Connector

How can you simplify processes? It takes some thought. And automating manual tasks might not be top of mind when you are caught up in ...
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Service Desk

Why Microsoft Is the Perfect Place for Your Service Desk

One reason why Microsoft has had a consistent presence in business operations since its onset is because it creates innovative tools that enable people to ...
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HomePage Widgets Add-In

Create Easy “Custom” SMP Experiences with HomePage Widgets Add-Ins

Learn how to customize your homepage without the challenges of coding. Take advantage of Cireson SMP HomePage Widgets Add-Ins, which give you added functionality, easily.
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ticket analysis using excel with Tikit

Get Set Up for Ticket Analysis Using Excel (and Power BI)

When it comes to analyzing ticket data, you have a few options. You could build a sophisticated dashboard in Power BI, which would give you ...
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Microsoft 365

Why Microsoft 365 Is an Ideal Place to Launch a Service Desk

Smart decisions around product development and investment have helped Microsoft grow from a $26 billion company in 2000 to more than $200 billion today. Microsoft ...
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Asynchronous Work May Be the Best Way to Engage Teams

Asynchronous work helps teams interact and collaborate more effectively, and the right tools help execute it. Find out how!
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IT Service Management

A Guide to IT Service Management (ITSM)

IT Service Management (ITSM) is a popular methodology for a good reason. It provides structure and process for IT service delivery, so that organizations benefit from ...
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Improve employee experience with Tikit

3 Ways Service Desks Can Improve Employee Experience

It’s not just a job for HR or leadership--IT service desks also improve employee experience. We’ve listed three ways to start.
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ticketing system software

What is Ticketing System Software? A Complete Guide.

Computers have been integral to business operations since the 1980s, giving companies and individuals the ability to accomplish more than would be possible manually. But ...
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