Category: Blog
How to Use a Microsoft 365 Ticketing System
\”Have you tried turning it off and on again?\” Famously quoted from The IT Crowd, a sitcom set in a late 2000s-era IT support office, ...
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Access Power BI via API Using PowerShell
This blog is part two in an automation series. We discuss the benefits and limitations of the Power BI API, and how to access it ...
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How are You Executing ITSM Continual Improvement?
Check out examples of ITSM continual improvement via internal team collaboration and an AI-powered Microsoft 365 service desk solution.
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5 Ways to Optimize a Microsoft Teams Video Conference
In the age of working from home, video conference is the new way to meet. Here are five ways to ensure that your team gets ...
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Avoid Common IT Ticket Handling Mishaps with AI-based Teams Ticketing
IT service desks provide structure to ticket handling, and process really matters when it comes to creating a smooth-running operation. Even so, the service desk ...
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Looking for an Email Ticketing System? Microsoft Teams Ticketing is Better
At the beginning of the COVID-19 pandemic, Microsoft Teams had around 32 million daily active users. But by 2021, that number had jumped to 145 million. ...
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Are End Users Satisfied? Improving IT Service Desk Surveys
When you’re in the groove of working and resolving tickets, getting end user (or requester) feedback may seem like a tricky problem. Once the issue ...
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How Microsoft Teams Inspired Our Microsoft Teams Service Desk Solution
You Gain an Efficient, Intuitive AI-Powered Ticketing System We probably wouldn’t have thought of creating a ticket from a Microsoft Teams chat if Covid-19 pandemic ...
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How to Choose the Right IT Service Desk for Your Business
Managing an IT service desk can be complicated. You need to communicate effectively with end users, route tickets to various specialists or groups, address tickets ...
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Is Your IT Service Desk Really Helping Employees Be More Productive?
We naturally talk a lot about efficiency that technology affords us, but the IT service desk might better serve end users—and support employee experience—by prioritizing ...
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