Category: Blog

Microsoft 365

Why Microsoft 365 Is an Ideal Place to Launch a Service Desk

Smart decisions around product development and investment have helped Microsoft grow from a $26 billion company in 2000 to more than $200 billion today. Microsoft ...
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Asynchronous Work May Be the Best Way to Engage Teams

Asynchronous work helps teams interact and collaborate more effectively, and the right tools help execute it. Find out how!
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IT Service Management

A Guide to IT Service Management (ITSM)

IT Service Management (ITSM) is a popular methodology for a good reason. It provides structure and process for IT service delivery, so that organizations benefit from ...
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Improve employee experience with Tikit

3 Ways Service Desks Can Improve Employee Experience

It’s not just a job for HR or leadership--IT service desks also improve employee experience. We’ve listed three ways to start.
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ticketing system software

What is Ticketing System Software? A Complete Guide.

Computers have been integral to business operations since the 1980s, giving companies and individuals the ability to accomplish more than would be possible manually. But ...
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Microsoft Teams transcription

Upcoming Microsoft Teams Transcription Update is Valuable. Here’s Why.

Microsoft Teams transcriptions are a valuable resource that supports productivity—especially for companies with hybrid or remote employees. Find out more about transcriptions’ value and an ...
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Cireson management packs

3 Best Practices for SCSM Management Packs

This blog has been updated from its original 2020 version, SCSM Management Pack Naming Best Practice. Management packs are used in Microsoft System Center Service ...
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Microsoft 365 ticketing system

How to Use a Microsoft 365 Ticketing System

\”Have you tried turning it off and on again?\” Famously quoted from The IT Crowd, a sitcom set in a late 2000s-era IT support office, ...
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Power BI API using PowerShell

Access Power BI via API Using PowerShell

This blog is part two in an automation series. We discuss the benefits and limitations of the Power BI API, and how to access it ...
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ITSM continual improvement

How are You Executing ITSM Continual Improvement?

Check out examples of ITSM continual improvement via internal team collaboration and an AI-powered Microsoft 365 service desk solution.
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