Category: Blog
How to Use Power Automate Easily with Copilot Integration
Understanding Power Automate and Copilot Introduction to Power Automate Power Automate is a powerful automation tool that allows users to create workflows to automate repetitive ...
Read More
A Ciresonite’s Experience Returning to Experts Live Europe
Last month, I had the opportunity to attend Experts Live Europe 2023, a community-driven IT conference focused on Microsoft cloud, datacentre, security and modern workplace ...
Read More
Cireson Portal for Service Manager (SMP) v12 Has Launched
The Cireson Portal for Service Manager v12 is now available. We’ve got four features rolling out with our Latest release of the Service Manager Portal ...
Read More
Compliance Milestone: Completion of HIPAA and GDPR Compliance Efforts
In today’s technically driven world, security and compliance must be at the forefront for all organizations. According to a 2023 report from The Thomas Reuters ...
Read More
What is Microsoft Service Manager?
Microsoft Service Manager is a powerful IT Service Management solution that is flexible and cost-effective, particularly for Microsoft users. We outline key components and benefits ...
Read More
A Video Guide to Ticket Automation in Tikit
With any IT Service Management solution, the key to seamless support and efficiency is automating processes when possible. Human bandwidth is limited and there are ...
Read More
A Video Guide to Reporting in Tikit
With any IT solution implemented in your organization, you want to demonstrate success and report on specific KPIs. With Tikit, reporting is available right out-of-the-box ...
Read More
Introducing Multi-Department Mailboxes: Ticket Routing Without Barriers
Recently, we launched a new feature in Tikit called Multi-Department Picker which improves the triage experience and reduces triage efforts by giving employees the option ...
Read More
Introducing Tikit’s Multi-Department Picker: Triaging Made Simple
As an end user looking to submit requests via Tikit, the Tikit Virtual Agent is a one stop shop for all requests. However, if you\’re ...
Read More
Introducing Tikit’s New Affected Users and Collaborators Features
In a traditional ticketing process, a single employee submit a ticket to get help. This ticket exists independent of any other end users regardless of ...
Read More
