Author: Adam Dzyacky
Cireson Portal for Service Manager (SMP) v12 Has Launched
The Cireson Portal for Service Manager v12 is now available. We’ve got four features rolling out with our Latest release of the Service Manager Portal ...
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Introducing Multi-Department Mailboxes: Ticket Routing Without Barriers
Recently, we launched a new feature in Tikit called Multi-Department Picker which improves the triage experience and reduces triage efforts by giving employees the option ...
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Introducing Tikit\’s Multi-Department Picker: Triaging Made Simple
As an end user looking to submit requests via Tikit, the Tikit Virtual Agent is a one stop shop for all requests. However, if you\’re ...
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Introducing Tikit’s New Affected Users and Collaborators Features
In a traditional ticketing process, a single employee submit a ticket to get help. This ticket exists independent of any other end users regardless of ...
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Updates to Power BI and Excel Dashboards: Ticketing, SLAs and Lifecycle
It’s that time again. The time to provide updates to our Power BI and Excel Dashboards. We’ve recently released updates simultaneously to our Power BI ...
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Live Data Reporting with Dashboards in Excel
All business decisions are made on the assumption that they will improve functionality or add value to the bottom line. But simply stating this is ...
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Ticketing Plus SLA Dashboards for Power BI
This blog is an update to our original Power BI reporting series posted here. We\’ve made some updates to our Power BI Dashboard with support ...
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Windows Terminal, Oh My Posh and Service Manager Portal
Whether it’s automating various processes in System Center Service Manager (SCSM), documenting how to write PowerShell for SCSM so anyone can do it, scripting resources ...
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Tikit’s New “Custom Views” Feature Enables Users to Save and Reuse Filters Seamlessly
The ability to execute necessary business tasks and get service desk support when needed are critical to an efficient organization. But what is not efficient ...
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Creating a Ticketing Dashboard in Microsoft Teams Using Power BI
This blog is an update to our original Power BI reporting series posted here. Whether you’re new or joined us within the last two years, ...
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