Category: Blog
Maximize Your Microsoft 365 E3/E5 Investment: Use What You’re Already Paying For
If your organization is licensed for Microsoft 365 E3 or E5, you’re already paying for an incredibly powerful technology stack. But here’s the reality: most ...
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How AI-Based Ticket Deflection Powers Self-Service Support in 2026
Experts predict artificial intelligence augmentation will create $2.9 trillion in business value globally in 2021. One way artificial intelligence (AI) can create value for your ...
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Microsoft Expert Community Session: Unlocking the Power of Sensitivity Labels – A Comprehensive Guide
The Microsoft Expert Community Sessions were designed to bring knowledge, expertise and the latest Microsoft technology to the IT community. Each episode features a Microsoft ...
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How to Create a Ticketing Dashboard in Microsoft Teams using Power BI
This is blog is part 1 in a 2 part series designed to help you create dashboards with your ticketing data. You’ll get an assist ...
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Building ITSM Dashboards That Scale Over Time (Not Just at Launch)
Power BI dashboards often start strong—then slowly lose relevance as reporting needs evolve. A service desk grows, stakeholders ask new questions, and dashboards that once felt ...
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How to Craft a Strong AI Strategy for IT Service Management (ITSM)
Artificial intelligence is everywhere—but in IT service management, most AI initiatives don’t deliver what teams expect. “According to reporting on MIT’s State of AI in ...
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How to Avoid Common AI Pitfalls in an AI Ticketing System
Artificial intelligence is quickly becoming a practical part of modern IT support—from auto-suggested knowledge articles to smarter intake and faster resolution. As more organizations evaluate ...
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What Is IT Service Management (ITSM)?
Modern ITSM is evolving to incorporate automation, self-service, AI, and real-time analytics. Learn how IT Service Management can impact your organization.
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Top 7 Microsoft Teams Benefits: Key Advantages for Companies and Their Employees
Drawing from real adoption patterns and the strengths of Microsoft 365–connected organizations, we explore 7 Microsoft Teams benefits for companies and their employees.
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The Ultimate Guide to a Teams Ticketing System — Why Tikit is the Best Choice for Modern Support
In today’s hybrid workplace, having support tools where your team already collaborates isn’t just convenient — it’s transformative. A Teams ticketing system brings help desk ...
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