Category: Blog
Looking for an Email Ticketing System? Microsoft Teams Ticketing is Better
At the beginning of the COVID-19 pandemic, Microsoft Teams had around 32 million daily active users. But by 2021, that number had jumped to 145 million. ...
Read More
Are End Users Satisfied? Improving IT Service Desk Surveys
When you’re in the groove of working and resolving tickets, getting end user (or requester) feedback may seem like a tricky problem. Once the issue ...
Read More
How Microsoft Teams Inspired Our Microsoft Teams Service Desk Solution
You Gain an Efficient, Intuitive AI-Powered Ticketing System We probably wouldn’t have thought of creating a ticket from a Microsoft Teams chat if Covid-19 pandemic ...
Read More
How to Choose the Right IT Service Desk for Your Business
Managing an IT service desk can be complicated. You need to communicate effectively with end users, route tickets to various specialists or groups, address tickets ...
Read More
Is Your IT Service Desk Really Helping Employees Be More Productive?
We naturally talk a lot about efficiency that technology affords us, but the IT service desk might better serve end users—and support employee experience—by prioritizing ...
Read More
Upcoming Microsoft Teams Features and Resources for IT Admins
July may be a little quiet on the Microsoft Teams front since Microsoft\’s fiscal year ends on July 30, but it’s a good time for ...
Read More
How to Get Started with a Microsoft Teams Ticketing System
Did you know that more than 1 million organizations use Microsoft Teams as their primary messaging platform, according to Business of Apps? In a market that is ...
Read More
5 Ways the IT Service Desk Can Operate More Strategically
Questions about the possibility of recession are swirling in the news, but many chief information officers (CIOs) see opportunity ahead. Why? Historically when times get ...
Read More
IT Admin Best Practices: Plan, Deploy and Roll Out Microsoft Teams
IT administrators are often the unsung hero in stories about the transformation and productivity Microsoft Teams enables. After all, proper set up and management helps ...
Read More
Looking for Simplicity Outside of SCSM? Migrate to Tikit by Cireson.
Most companies today need flexibility, but it could manifest very differently depending on the organization. Integrating cloud-native features, like Microsoft Teams-based virtual agents and AI-driven ...
Read More
