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Cireson Q1 2022 webinar

Cireson Q1 2022 Webinar Recap: Innovation Abounds!

Innovation Abounds!  In keeping with the flexibility characteristic of Microsoft System Center Service Manager (SCSM), Cireson is planning a series of products and services that ...
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Automation image by putilov_denis

How to Train Tikit and Automate the Help Desk Ticketing Process

In part two of our Tikit template series, we guided you through the process of creating templates and applying them. In part three, we’ll show you how ...
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user profile By Rawpixel.com

Community Open Floor: Customize User Data 3 Ways in SCSM

Customize User Data 3 Ways in SCSM Are you happy with the way user information is displayed in the portal? When it comes to Microsoft ...
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ticket categories or triage by M-image

Reacting to Help Desk Tickets? Take Control with Categorization

Spend 10 minutes working at an IT service desk, and you’ll see that there needs to be some way to organize and respond to tickets ...
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Tikit mitigates repetitive employee questions

10 Questions Employees Ask IT, HR and Managers

You\’re a manager, HR professional or IT analyst at a company. You spend your time fielding questions from employees daily. The odds are that you ...
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connedtors image by Kostiantyn

Revive Ghost Connectors in SCSM Using These 8 Steps

Revive Ghost Connectors in SCSM You’re stuck. Suddenly, connectors across Microsoft System Center Service Manager (SCSM) stop working, even connectors to Active Directory and Configuration ...
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Cireson Community Open Floor, image by Yury Zap

Community Open Floor: What Are Your 2022 Goals and SCSM Project Wish List?

Anything is possible with the tools you already own, and during last week’s Community Open Floor, we saw how many customers are taking this concept ...
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Tikit ticket queue

How to Create and Apply Tikit Templates

In part one of our Tikit template series, we discussed how and why you should use Tikit templates. In part two, we will guide you ...
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video call scaled 2

Where Is My Microsoft Teams Recording?

One of the things I love about Microsoft Teams is that you can record meetings and calls and capture every brilliant word uttered. It’s invaluable ...
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