Blog & Resources

Tikit Multi-Department gives internal departments the ability to collect and fulfill requests in a collaborative, transparent, efficient way using Microsoft Teams.

Leaders that focus on engaging employees are better poised to weather the current economic climate. Here are three leadership tips derived from the Microsoft Work ...

Cireson’s new WordCloud Widget Add-In for SMP visualizes service desk data. Use it to get quick insights and add dimension to regular reports.

There may be a gap in your service desk process that is affecting end user expectations and experience. For example, how do you handle communication ...

Your service desk keeps organizational workflows healthy and in motion, but it needs to be appropriately fueled. It’s probably not surprising to hear that Microsoft ...

Cireson’s new Page Filter Widgets Add-In provide an easy, efficient way to access, visualize and assess service desk organizational data. See how Add-Ins improve Service ...

How can you simplify processes? It takes some thought. And automating manual tasks might not be top of mind when you are caught up in ...

One reason why Microsoft has had a consistent presence in business operations since its onset is because it creates innovative tools that enable people to ...