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Creating a Ticketing Dashboard in Microsoft Teams Using Power BI
This blog is an update to our original Power BI reporting series posted here. Whether you’re new or joined us within the last two years, ...
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Get Functionality Fast with Cireson Portal Add-Ins
You don’t have to be an expert in the Cireson Portal or Microsoft System Center Service Manager (SCSM) to get specific functionality quickly and inexpensively. ...
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Video: Ticketing Built for Microsoft Teams
Microsoft Teams is a valuable tool used across organizations for collaboration and communication. But what if it could be so much more? Teams is the ...
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An Easy Way to Start Proactive Email Deflection
One thing I love about my job is that I am constantly challenged by ideas from customers and different types of projects. One such example ...
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Improve Workflow Automations with Cloud Activity for SCSM
We’ve got a new cloud activity app available and with it, moving between PowerShell Activity or Webhooks directly within the flow of work has never ...
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Cireson Portal for Service Manager (SMP) v11.8 with Custom Actions to OData Grids
Looking for even more functionality on Work Item grids? With v11.8 of the Cireson Service Manager Portal (SMP), Quick Actions and extensibility arrive on Custom ...
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Tikit’s New “Add Request” Feature Expands End User Capabilities in the Web Portal
Regardless of whether end users are working remote, hybrid or in-house schedules, they need flexibility to execute business tasks—and get tech support—wherever they are working. ...
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ITIL Processes: Managing Incidents, Requests and Changes
IT teams can create greater efficiency and better allocate resources by focusing on all three ITIL disciplines: incident, request and change management. We’ve outlined best ...
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Key Features Used by the Best Ticketing Systems
Only 36 percent of American employees feel engaged at work, according to a recent Gallup survey. But some of the best ticketing systems use specific ...
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