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Ahh, a lovely fresh install of Microsoft Service Manager (SCSM), nothing beats it. No random badly named management packs. No old subscriptions that no one can remember what they are for. The excitement of creating our very first Incident (IR1).

But wait, Microsoft has provided for me some Out of…

I love Service Manager. I love nearly everything about it. And if you are reading this, there’s a fair chance you do too, or at least like it a normal amount. Now, I did say I love nearly everything about it. What’s the thing I ‘don’t love’ (hate seems…