A Ciresonite’s Experience Returning to Experts Live Europe
Last month, I had the opportunity to attend Experts Live Europe 2023, a community-driven IT conference focused on Microsoft cloud, datacentre, security and modern workplace
Blog
Introducing Three New Service Manager Portal Add-Ins
In today’s hybrid workforce, it is critical for organizations to have the options to customize their software to meet their needs. According to a 2022
The Need for Device Check-Ins
In today’s digital age, IT assets are essential tools for businesses to operate effectively. In 2021 the IT Asset Management (ITAM) market was valued at
Customer Satisfaction Measurement Made Simple with the Feedback Survey Add-in
It’s important for organizations to constantly measure their customer experience. Often this is done with a Customer Satisfaction (CSAT) score which allows organizations to monitor
Creating the Perfect SCSM: Cleaning up Out-of-the-Box Clutter
Ahh, a lovely fresh install of Microsoft Service Manager (SCSM), nothing beats it. No random badly named management packs. No old subscriptions that no one
