Author: Geoff Ross
Streamlining IT Service Management: Direct Search of Archived Tickets in Global Search for Cireson Portal v12.1
In the world of IT Service Management (ITSM), the ability to retrieve and analyze past incident and service request data can dramatically enhance service delivery, ...
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A Ciresonite’s Experience Returning to Experts Live Europe
Last month, I had the opportunity to attend Experts Live Europe 2023, a community-driven IT conference focused on Microsoft cloud, datacentre, security and modern workplace ...
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Introducing Three New Service Manager Portal Add-Ins
In today’s hybrid workforce, it is critical for organizations to have the options to customize their software to meet their needs. According to a 2022 ...
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The Need for Device Check-Ins
In today’s digital age, IT assets are essential tools for businesses to operate effectively. In 2021 the IT Asset Management (ITAM) market was valued at ...
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Customer Satisfaction Measurement Made Simple with the Feedback Survey Add-in
It’s important for organizations to constantly measure their customer experience. Often this is done with a Customer Satisfaction (CSAT) score which allows organizations to monitor ...
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How to Navigate Reporting Roadblocks by Extending Cireson Analytics
The Service Manager Data Warehouse is a powerful tool but can be complex to work with and comes with a big footprint. We’ve worked with ...
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Using Azure Tools to Remotely Access SCSM – Remote Access Blog Series – Part 2
In today’s post, we will be discussing how to set up remote access to an on-premises SCSM and Cireson instance, using Azure tools. The goal ...
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Defining the Hybrid Environment – Remote Access Blog Series – Part 1
The way we connect to our work environments has been drastically changed as more companies go remote. Recently at Cireson, we’ve had multiple clients engage ...
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Microsoft SCSM + Cireson is a Cost-Optimized Out of the Box Enterprise Solution
Struggling to pick an IT Service Management tool? You’re not alone. Did you know that by using Microsoft System Center Service Manager with Cireson, you can ...
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SCSM Service Requests, 3 Success Factors
As a consultant with Cireson, I am often engaged with customers regarding SCSM Service Requests. The first things we discuss during these engagements are the most important factors to be successful. In this ...
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