Why choose Cireson over
Microsoft ‘out of the box’ self-service?
At Cireson, we have always wanted to provide even more value to the amazing power of Microsoft Service Manager. Over the years, we have released numerous apps for the community to help maximize their System Center investment. After listening to our customers’ and partners’ feedback on how we can further help the community, and in conjunction with the forthcoming release of Service Manager 2016, we decided to make our popular Self-Service Portal free for everyone’s benefit.
The Cireson Self-Service Portal for end users is a complete replacement of the Microsoft Self-Service Portal for Service Manager. Empower your end users to perform everyday self-service tasks by providing an easy to use, personalized experience when reporting incidents, searching the knowledge base, and requesting services from the service catalog.
|Features||Cireson Self-Service||Microsoft Self-Service|
|One Click to Request Offering Form||✓||✓|
|Full-Content Search On Knowledge Base||✓|
|Multi-Faceted Search of Offerings and Articles||✓||✓|
|Advanced Announcements for End Users||✓|
|Integrated Knowledge Management||✓||✓|
|Work Item Dashboards||✓|
|Caching for Optimized Performance||✓||✓|
|Device Agnostic HTML 5 Architecture||✓||✓|
|Work with Native Request Offerings||✓||✓|
|Personalized User Views||✓||✓|
|Team Centric Views||✓|
|Built in Tools to Customize Portal Themes||✓|
|Multiple Service Catalog Layout Options||✓|
|Easily Customize Forms and Tasks||✓|
|Future-Proof Portal Customizations||✓|
|Role-Based Security for Service Catalogs||✓||✓|
|Knowledge Manager Dashboard||✓|
|Extendibility (Additional Paid Apps)|
|Dynamic Request Offering Forms||✓|
|Integrated Analyst Experience||✓|
|Integration with Asset Management||✓|
|Automated and Integrated Surveys||✓|
|My Calendar App for Your Work Schedule||✓|
|Publish Custom Views and Searches||✓|
You don’t understand how much I love your product. It has single handedly saved my Service Management implementation. Thank you!
Razin Bouzar – ExactTarget
Everything in the portal saves time for our users. It is very simple to work with, and every item is easy to find.
Jean-Sébastien Huot – Addenda Capital
To download the free Self-Service Portal – Community app from Cireson, please complete the below form and we will automatically send you the app via e-mail. Registration will include you in all future notifications for updates to this app as they are released.
This is not just any free app; it's a cost-reducing, enterprise-grade solution that will immediately deliver significant gains to your organization. To help meet your success criteria, we'll connect with you after 45 days to ensure you're having the best possible experience and help you further maximize your self-service efforts. Throughout your journey, we're here to understand your current experience, answer your questions, and help you meet your goals.
If you already have the Cireson Self-Service Portal installed in your environment and want to upgrade to the latest version,there’s no need to re-submit the form. Instead, please email firstname.lastname@example.org and we’ll send you the latest version.
Formal Cireson Support (phone, email, and web) is not included with the free Self-Service Portal - Community app. Take advantage of the Cireson Community to connect with other customers and Cireson experts for technical assistance. If you’d like to purchase a Support Package, please contact us today for the pricing options.
Let's talk. Please complete the form, or if you require immediate assistance then call + 1 (855) 871-1232.