Consulting

Cireson Consultant - North America

As a Cireson Consultant you are a key technical resource for Cireson’s Services team. A Consultant is responsible for expert delivery of Cireson’s Business Management Suite of products as well as maintaining and improving Cireson’s customer relationships. A Consultant must be able to both expertly implement and articulate the strategic and technical aspects of Cireson’s products.

ENVIRONMENT:

Cireson is a quickly growing company with an incredible vision for what the Service Management (SM) and Asset Management (AM) space can offer. With intelligently designed applications focused on enhancing Microsoft’s System Center line of products as well as other areas in the AM and SM space, we are looking to revolutionize the way the end user sees the IT organization, and even how the IT organization sees themselves. We hire only the best in order to raise the bar for what AM and SM has to offer. As for our employees, we offer fantastic benefits, the ability to often work from home, and a relaxed and friendly company culture that promotes innovative ideas and sharing within.

REQUIREMENTS AND QUALIFICATIONS:

  • Advanced knowledge of Microsoft System Center components
  • Microsoft Service Manager specific experience a plus
  • Experience with web technologies a plus (HTML5, CSS, JavaScript)
  • Experience with Microsoft PowerShell scripting a plus
  • General understanding of Windows Server based technologies (AD, SQL, Exchange, etc.)
  • Basic understanding of ITIL with a focus on ITSM and/or ITAM processes
  • Basic understanding of ITSM and ITAM solutions
  • Excellent verbal and written communication skills; must be able to communicate to individuals and groups via the telephone and in person.
  • Must have experience utilizing Microsoft Products (PowerPoint, Excel, Word, and Outlook).
  • Ability to adapt to changes in roles and responsibilities by continuous self‐study
  • Ability to work independently and within a team with limited direction in a fast‐paced environment; must be a high‐energy, motivated self‐starter and be able to learn new technologies quickly.
  • Ability to travel as required.

DUTIES AND RESPONSIBILITIES:

  • Install, configure, and customize Cireson’s line of products during both remote and onsite engagements
  • Provide technical assistance for design and implementation for Cireson’s products
  • Maintain an individual project schedule for each assigned project
  • Maintain project timelines and communicate necessary delays
  • Clearly communicate requirements to the customer
  • Maintain a courteous and professional demeanor at all times
Apply Now

Development

Senior Product Designer - Salt Lake City & San Diego

Cireson is a world leader in providing modern Service Management and Asset Management business tools, currently ranked #167 on the Inc. 5000 and #51 on Deloitte’s Technology Fast 500.

Working with company leadership and product development, this role will help oversee design of current and future products, and help build a Product Design discipline that connects Cireson’ products to customers’ needs and ways of working.

Areas of Responsibility

  • Discover & Articulate Product Needs
    • Conduct research with customers, users, and product owners to understand the needs of a product’s domain, its users, and of the business. Aggregate, articulate, and share this learning to clearly define the problems the product seeks to solve and what success may look like.
  • Design Product Solutions
    • Meet and reconcile the needs of the domain, users, and the business in a product’s design. Iteratively explore design solutions collaboratively with product owners and product development, illustrating concepts as needed (i.e. layouts, user flows, interactive prototypes).
  • Confirm Preferred Product Solutions
    • Vet and test potential design solutions with customers, users, and product owners to learn solution’s strengths and weaknesses. Iterate toward the best solution possible within project constraints.
  • Tee-up Successful Design Implementation
    • Help product development implement planned designs as correctly and easily as possible, by making design decisions and underlying thinking clear. Do this through both clear documentation of design artifacts and developing product design systems.
  • Coordinate Cohesive Design Choices across Business
    • Help individuals and departments across the business make design decisions that are aligned with the current learning, solutions, and level of quality within product design.

Preferred Skills

  • Strong Communication and Interpersonal Skills
    • We won’t be able to get much done if we can’t understand or work with one another.  Experience working successfully on product teams will be a big plus.
  • User Research
    • Ability to learn users’ problems, needs, and contexts in order to properly align product design decisions.
  • Design Thinking & Problem Solving
    • Ability to formulate alternative solutions, based upon a clear definition of the product problem or opportunity.
  • Product Planning
    • Ability to help plan a cohesive product experience (e.g. user story mapping, functionality planning).
  • User Experience Design
    • Ability to design how a product works and surfaces its functionality meaningfully (e.g. task flow design, screen layout).
  • UI / Visual Design
    • Ability to design a product’s final look that is appropriate to the business and target audience (e.g. visual design, incorporating branding).
  • Interactive Prototyping
    • Ability to create interactive mockups of designs at fidelity needed to test solutions with customers, users, and socialize within the business.
  • Familiarity with Design Systems
    • Familiarity with creating and maintaining product design systems (e.g. component-driven design, coordination with front-end development).
  • Familiarity with Sketch
    • We’re open to other tools if and when the need arises, but there’s a lot of .sketch files lying around at the moment. Being familiar with how to successfully work with Sketch styles and components will be a big plus.
  • Familiarity with Front-End Development
    • Having mileage and familiarity with how web development works is a big help — to both inform design solutions and help coordinate design implementation with development.
Apply Now
Developers - Salt Lake City & San Diego

Cireson is always on the lookout for A+ talent with rock star development skills that can help power our super fun and expanding Cireson app store.

  • 5+ years of deep C#.NET
  • 5+ years of deep Visual Studio
  • 5+ years of deep ASP.NET development • Web Services/WCF
  • SQL Server
  • 5+ years of front end development in Javascript, jQuery, HTML5, CSS3, JSON
  • Experience in an agile development team environment
  • Ability to understand customer business processes and translate them into functional requirements that result in satisfying technical solutions
  • Strong analytical and organization skills
  • Ability to work both independently and as part of a team
  • Excellent verbal and written communication skills
  • Computing degree (BSc, MSc), or equivalent programming/ system design experience
Apply Now

Sales

Territory Managers - Australia

Cireson is growing FAST. Sales positions throughout Australia. As this role is primarily work from home, we’re open to locations but preference would be main business hubs such as Sydney or Melbourne.

Cireson is a Microsoft partner and is looking for an A+ sales talent with a proven record in the software industry. You’ll be responsible for driving sales and aggressively expanding Cireson’s customer base. This is a hybrid inside/outside sales and channel management role with an international territory of Asia Pacific.
Cireson offers a very competitive salary with uncapped commission.

 

JOB RESPONSIBILITIES

  • Build relationships with key IT decision makers in target accounts via both inside and outside sales methods
  • Drive the entire sales process: targeting top prospects, identifying solutions, conducting software demonstrations, negotiating and closing
  • Work in conjunction with sales management on territory development strategies aimed at increasing revenue opportunities
  • Keep current with industry trends that are relevant to targeted vertical markets, stay up-to-date with technology and news
  • Collaborate with and provide ongoing feedback to internal Cireson teams to improve the product development and increase appeal to prospective and existing clients
  • Superb interpersonal communications skills, outgoing personality, and strong presentation skills
  • Maintain an aggressive sales pipeline with weekly reports to sales management

 

REQUIREMENTS/QUALIFICATIONS:

  • Experience: 4+ years of software sales experience
  • Ideally highly experienced in the IT Service, System, and Asset Management software industry
  • Knowledge of software such as Microsoft System Center, SNOW, Flexera, BMC Remedy, LANDESK, Altiris, ServiceNow, FrontRange, and similar solutions.
  • Consistent track record in prior quota driven roles with outstanding execution and problem solving skills, resourcefulness, and creativity
  • Strong sales, negotiation, account management, follow-up, and time management skills are essential
  • Previous partner /channel relationships or experience with Microsoft or Large Area Resellers such as Data 3, Dimension Data , Crayon or similar would be distinctly advantageous
  • Strong computer skills, proficient in the MS Office suite
  • Experience with web meeting software such as GoToMeeting and Skype or similar
  • Previous experience with Sales CRM applications such as Sugar or Sales Force a strong plus
  • Education: BA/BS degree preferred but equivalent experience will be considered

 

APPLY

If you’re interested then give us a shout. Be creative and sell yourself, after all this is a phenomenal sales role to be part of something very special.

Apply Now
Solution Architect - London & San Diego

As an Inside Systems Engineer you are a key technical resource for Cireson’s Sales team. You will be responsible for actively driving and managing the technical evaluation stage of the sales process, working in conjunction with the sales team as a main technical advisor and product advocate for Cireson’s products and services. The Inside Systems Engineer must be able to articulate Cireson’s technology, product, and services positioning to both partners and end‐users. As an Inside Systems Engineer you will be performing all work remotely and will be expected minimal travel.

 

Requirements

  • Basic understanding of a technical sales organization
  • High level of eagerness to join a technical sales organization
  • Basic understanding of ITIL with a focus on ITSM and/or ITAM processes
  • Basic understanding of ITSM and ITAM solutions
  • Basic understanding of System Center solutions
  • General understanding of Windows Server based technologies (AD, SQL, Exchange, etc.)
  • Excellent verbal and written communication skills; must be able to present to groups via the telephone and in person.
  • Very minimal travel required.
  • Must have experience utilizing Microsoft Products (Powerpoint, Excel, Word, Outlook).
  • Bachelor’s Degree required (A combination of education and experience will be considered.)

 

Duties and Responsibilities

  • Manage and drive remote conference call discussions
  • Demonstrate feasibility of Cireson’s solutions (both products and services) during the qualifying process, confirm that the products meet the prospect’s requirements, and assist sales in technical qualification.
  • Provide technical assistance for design and initial trial implementation of Cireson’s Products.
  • Ability to adapt to changes in roles and responsibilities by continuous self‐study
  • Ability to work independently and within a team with limited direction in a fast‐paced environment; must be a high‐energy, motivated self‐starter and be able to learn new technologies quickly.
  • Responsible for record keeping and activities tracking via Cireson’s CRM tool.
Apply Now
Territory Managers - North America

Cireson is growing FAST. Sales positions throughout North America.

Cireson is a fast growing Microsoft partner and is looking for an A+ sales talent with a proven record in the software industry. You’ll be responsible for driving sales and aggressively expanding Cireson’s customer base. This is a hybrid inside/outside sales and channel management role with a regional territory.
Cireson offers a very competitive salary with uncapped commission.

 

JOB RESPONSIBILITIES

  • Build relationships with key IT decision makers in target accounts via both inside and outside sales methods
  • Drive the entire sales process: targeting top prospects, identifying solutions, conducting software demonstrations, negotiating and closing
  • Work in conjunction with sales management on territory development strategies aimed at increasing revenue opportunities
  • Keep current with industry trends that are relevant to targeted vertical markets, stay up-to-date with technology and news
  • Collaborate with and provide ongoing feedback to internal Cireson teams to improve the product development and increase appeal to prospective and existing clients
  • Superb interpersonal communications skills, outgoing personality, and strong presentation skills
  • Maintain an aggressive sales pipeline with weekly reports to sales management

 

REQUIREMENTS/QUALIFICATIONS:

  • Experience: 4+ years of software sales experience
  • Ideally highly experienced in the IT Service, System, and Asset Management software industry
  • Knowledge of software such as Microsoft System Center, BMC Remedy, LANDesk, Altiris, ServiceNow, FrontRange, and similar solutions.
  • Consistent track record in prior quota driven roles with outstanding execution and problem solving skills, resourcefulness, and creativity
  • Strong sales, negotiation, account management, follow-up, and time management skills are essential
  • Previous partner /channel relationships or experience with Microsoft or Large Area Resellers such as CDW, Insight, SoftwareONE, Softchoice, SHI distinctly advantageous
  • Strong computer skills, proficient in the MS Office suite
  • Experience with web meeting software such as GoToMeeting and Lync or similar
  • Previous experience with Sales CRM applications such as Sugar or SalesForce a strong plus
  • Education: BA/BS degree preferred but equivalent experience will be considered

**Applicants residing in the Northeast region only.

 

APPLY

If you’re interested then give us a shout. Be creative and sell yourself, after all this is a phenomenal sales role to be part of something very special.

Apply Now

Support

Senior Support Engineer - San Diego

As a senior support engineer, here’s a description of what you would be doing day-to-day in this role:

  • Provide support for incoming queries for all of the Cireson products.
  • Interface with Cireson customers globally to assist, troubleshoot and provide technical guidance.
  • Work with remote support/remote access tools to assist with troubleshooting and resolving customer issues.
  • Track support issues, bugs and feature requests, working with the escalation team and developers as needed.
  • Update documentation on our Knowledge Base with technical guides and tips.
  • Assist in testing new releases of the Cireson products.

Here’s what we are looking for in a senior support engineer:

  • Strong customer service skills, written and verbal communication skills, and customer empathy demonstrated by previous successful experience in this role.
  • A confident self-starter, team player, innovative problem solver, and able to manage multiple projects at once.
  • Working Knowledge of Microsoft technology such as Internet Information Services (IIS), SQL Server, Active Directory, Office, SharePoint, and PowerShell. Certification is preferred.
  • Working Knowledge of Microsoft’s System Center suite and in particular Service Manager is a big plus.
  • Working Knowledge of Cireson solutions is a big plus.
  • Knowledge of IT service management concepts and frameworks such as ITIL or MOF is a big plus.
  • Knowledge of debugging concepts such interpreting log files, configuring registry settings and application XML setting files, enabling ETL tracing, and analyzing the Windows event log.
  • Understanding of application development technologies and languages including ASP.Net/Razor, .Net, XML, C#, HTML (HTML5), CSS, LESS, JavaScript, T-SQL, JSON, jQuery, Kendo UI. Development experience not required, but preferred.
  • English is the primary language used within the company and our customers. Written and verbal English proficiency is a requirement. Knowledge of additional languages is a plus.
  • Experience using Visual Studio and Team Foundation Server/Service is a plus.
    Located in or around San Diego, CA

What you can expect from us:

  • A fast-paced, fun environment to work in.
  • We have great people all over the place, even in New Zealand!
  • Top quality equipment to work on.
  • Competitive pay and benefits.
  • Flexible hours (within reason).
  • Training and support to help you grow your career.
  • Option for partial telecommute during the week.
Apply Now

Join the Cireson Team

Contact Us or Schedule a Demo