To kick off, I think it is important that we have a clear idea of what a change is and why change management is important.
“A change is defined by ITIL as the Addition, Modification or Removal of anything that could have an effect on IT services.” (ITIL v3 Foundation Handbook. TSO, 2009, pp. 92-93)
Now I would make one slight modification to this statement and replace IT Services with Business Services.
Why should we restrict the amazing work we are doing to just IT?
ITIL also tells us that “Change Management provides value by promptly evaluating and delivering the changes required by the business, and by minimizing the disruption and rework caused by failed changes.” (ITIL v3 Foundation Handbook. TSO, 2009, pp. 92-93)
Some of the key words that we should all keep a focus on are “Promptly” evaluating, “Minimizing” disruption to end users and also “Minimizing Rework” that is required when a change fails.
There are some common challenges that people have when looking at Change Management for the first time, or looking at improving their Change Management processes. Here are three of the main challenges that I see when discussing Change Management with clients:
Many people fail before they…
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