A couple of weeks ago, our own Sarina Williams wrote a short piece on the “Shift-Left” strategy for service management shared with her at a local user group meeting of ITSM professionals. The concept of shift-left is a reference to the strategy for service management that seeks to reduce costs by moving issue resolution to the front line or as close to the customer as possible. We don’t have to think about that concept for long to see that it makes good sense and its benefits are not limited to service management in IT. However, like most initiatives aimed at more efficient business or IT operations, there is a “people” element to successful implementation, a “process” element, and a “technology” or tools elements.
People stuff is hard, so for today let’s focus on the quick wins through manageable adjustments to our tools and processes with System Center and with the affordable (and sometimes free) software components available from Cireson. If we boil this issue down to it’s most basic element, a good portion of what we are talking about is helping folks help themselves and if necessary, open tickets without picking up the phone to call…
I feel very fortunate to work for a company and clients that allow me to work from home most of the time. My favorite thing about it is that I get to tell people that I have a 20 foot commute most mornings. How do you beat that? Too…
Which way are you going?
A few weeks ago I had the pleasure of attending a meeting for the San Francisco chapter of HDI. For those who are not familiar, HDI is a membership association that connects professionals at all levels in the service management industry. It provides them the…
If you've ever done some SCSM automation, you've inevitably run into a situation where you've wanted to ensure a newly created object gets into SCSM. I'm about to show you how to test and make sure it happens!
Disappearing Outlook main window... poor way to start your workday!
We all live in a world of need it and want it now, but that doesn't mean it's good for us.
November 2014 was a very exciting month with the Cireson Total Management Suite 2014 Q4 release, our very own Cireson Support Portal launch, and the Cireson Portal v3 release with continuous innovation and delivery. Stay up to date with our apps; we have already released the Cireson Portal v3.2!
There is a lot of cool functionality going on in the Portal, and the more I use it, the more I see how you can combine all these little pieces to make your own even cooler custom stuff. How about this?