Microsoft IT Service Management Experts
We build industry-leading ITSM Products for Microsoft 365 and System Center.
Choose the Cloud Or On-Premise ITSM Solution That is Right For You
With Cireson, you can choose the IT Service Management (ITSM) solution based on your company’s infrastructure needs, using our Microsoft Cloud solution built for Microsoft Teams, Tikit, or our on-premise System Center Service Manager (SCSM) products.
On-Premise
Built for Microsoft Service Manager
Cireson‘s Service Manager Portal (SMP) is an on-premise product that modernizes the Microsoft System Center Service Manager (SCSM) experience for both analysts and end –users. With powerful Service and Asset management features it will empowered you to do more.
Service Management
Asset Management
System Center
Cloud
Built for Microsoft Teams
Tikit is a Microsoft-aligned Service Desk built from the ground up that can natively integrate into the Microsoft Cloud. Tikit maximizes your investments in AI, Entra, Intune, Power Automate, Power BI and Microsoft Teams.
Service Management
Teams
Intune
Power Automate
Two Unique Options, One Common Result
ON-PREMISE
SMP
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On-Premise Solution Hosted in Your Infrastructure
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Microsoft Service Manager and System Center Integration
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Self-Service Portal for End Users to Submit Requests and Access Knowledge
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Analyst Portal to Manage Microsoft Service Manager from Any Browser or Device
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Highly Customizable
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Asset Management
Shared Benefits
Powerful Reporting and Dashboards
CLOUD
Tikit
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Saas Solution Hosted in the Microsoft Cloud
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Microsoft Teams and M365 Integration
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Omnichannel Experience for Agents and End Users (Teams, Email, Web Portal, Chatbot)
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AI-Powered Ticket Deflection
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Secure Multi-Department Experience
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Easy Administration
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Asset Management Coming 2025
We’re Committed to Your Microsoft Investment
Since 2011, our customers have trusted that we align with Microsoft's vision, innovation and best practices. As a Microsoft Gold Partner, our core focus has never changed from the beginning: build Microsoft-first IT Service Management solutions for Microsoft-first customers.
Microsoft 365
Teams
System Center
Entra
Power Platform
Intune
Consulting and Services Designed to Help You Achieve Your Organizational Goals
We offer comprehensive consulting services designed to ensure all of your organization ITSM needs are achieved. Additionally, to ensure organizations get the most out of their 14-day free trial of our cloud-based service desk, Tikit, we offer complimentary setup and configuration.
- Implementation
- Customizations
- Upgrades
- Training
Let’‘s chat to determine your unique needs and how Cireson can help you achieve them.
Trusted by Customers Worldwide
Want To See Cireson In Action?
At Cireson, we are always here to help.
Fill out the form if you would like to learn more about Cireson’s IT Service Management offerings. You can also contact us via the Live Chat at the bottom right-hand corner.
We look forward to hearing from you.
Latest Blogs
Cireson Webinar Replay: Doing More with Microsoft Service Manager, with Real Life Stories from Kodak Alaris
In this webinar, we explore the power of Microsoft Service Manager! Microsoft Senior Program Manager Aakash Basavaraj shares more on the latest release of Microsoft
Tikit by Cireson Sponsors Experts Live Europe and UK
We are excited to announce that Tikit by Cireson is the official sponsor for both Experts Live Europe and Experts Live UK. What is Experts
Exciting News: SCSM 2025 is Coming!
As the technology landscape continues to evolve, keeping your IT service management (ITSM) systems secure and up-to-date is critical. System Center Service Manager (SCSM) 2019
How Non-IT Departments Can Leverage Service Management Solutions for Enhanced Efficiency and Productivity
Discover how non-IT departments can harness the power of service management solutions to streamline their operations and boost productivity. From HR to finance, learn how
