Blog & Resources
Navigating Microsoft 365 and Authenticated SMTP
Navigating Microsoft 365 and Authenticated SMTP As everyone shifts more towards Azure and the use of M365 continues to be widely adapted, we have been working with more and more with companies that use these in a hybrid way. I was doing some work around sending emails from an M365 mailbox via an on-prem Service Manager environment. At a high-level,
Customize the Cireson Portal – No Coding Needed!
The Cireson Portal is HTML based so you can easily control the styling and layout using Cascading Style Sheets (CSS). However, not everyone is familiar with CSS coding or has the time to spend on custom stylizations – it’s often a nice to have but not a must have. This prompted us to create the online wizard within the Cireson
Automating Powerful First-Call Resolution in SCSM
A common issue we see with Service Desk or Triage level support teams that manage most inbound tickets is that many of these tickets or requests are repetitive or follow a similar pattern. Common issues include an AD account being locked out or a user requesting a password reset. In these cases each time the ticket is raised, the analyst
Test E-Mail Notification Workflows Without Flooding Your End Users
When creating or updating e-mail notification templates within SCSM you will find that you want to test them and ensure that the correct e-mail template is being sent out at the right time to the right people before putting the modifications in to production. System Center Service Manager (SCSM) has a single e-mail communications channel to send e-mails. Set this to any SMTP server and
Cireson Portal for SCSM – The Precision Release (v10.4)
Let’s start the new year the only way we know how – with updates to the Service Manager portal and Asset Management! Available on our latest branch is the recently released v10.4 of the Service Manager Portal and v8.4 of Asset Management – collectively known as the Precision Release. With this release, we’re giving you deeper portal navigation, granular Cache Builder
How to Navigate Reporting Roadblocks by Extending Cireson Analytics
The Service Manager Data Warehouse is a powerful tool but can be complex to work with and comes with a big footprint. We’ve worked with customers that wanted to drop their Data Warehouse but run into major reporting challenges retaining and reporting on data from work item class extensions. There are several ways you could approach this, and the solution we came up with was to create
Transform Your SCSM Experience with Cireson’s Integrations
Cireson’s recent blog feature over at Microsoft highlights the best integrations for SCSM that we’ve developed over the years. From free apps, to transformative solutions for your System Center Service Manager experience, we’ve got you covered! Get your feet wet with our top 3 free apps: Advanced Send Email Auto Close Notify Analyst Take it up a notch – transform
4 Ways to Integrate Applications with Service Manager
Integrate Applications with Service Manager When I work on client projects, I’m commonly asked “Can we integrate applications XYZ with Service Manager?” That immediately gets the wheels turning for me to come up with a solution that takes two different systems that know nothing about each other and teaches them to communicate. With any integration, the first question you
Teams Integration for SCSM is Live With v10.3
While a web facing Cireson SCSM Portal provides your end users an experience they are familiar with, companies across the globe continue to depend on Microsoft Teams in the new remote world. That’s why IT Monkey is swinging in to help bridge the gap between your portal experience with new portal and chat-based functionality through Teams Integration; lighting up conversation
Microsoft System Center Support Dates and SCSM Lifecycle Management
SCSM & Lifecycle Management With the end of the year just around the corner, we tend to strategize for the upcoming year. This time of year, I’ve gotten into the habit of looking at Microsoft product support dates to see which products might be leaving the “supported world” in the upcoming year. If you’re unfamiliar, Microsoft breaks down their support model
Using Azure Tools to Remotely Access SCSM – Remote Access Blog Series – Part 2
In today’s post, we will be discussing how to set up remote access to an on-premises SCSM and Cireson instance, using Azure tools. The goal is to allow employees to access their organization’s Cireson Service Manager Portal externally, without requiring complex infrastructure or a VPN. Some of the other ways to approach this are addressed in Part 1 of this
Defining the Hybrid Environment – Remote Access Blog Series – Part 1
The way we connect to our work environments has been drastically changed as more companies go remote. Recently at Cireson, we’ve had multiple clients engage us about all of the options we have to expose an on-premises System Center Service Manager (SCSM) and Cireson Service Manager Portal (SMP) instance outside of the their secure network. This prompted us to come up with some best practices on creating a
