Most companies today need flexibility, but it could manifest very differently depending on the organization. Integrating cloud-native features, like Microsoft Teams-based virtual agents and AI-driven
One of the most exciting things about Tikit, Cireson’s new Microsoft Teams-based IT service desk solution, is that it’s not an either / or proposition
Are you happy with the way user information is displayed in the portal? When it comes to Microsoft System Center Service Manager (SCSM) and the
The most challenging aspect of change management is not necessarily managing the process, it’s understanding what systems and users will be affected by the change.
The Latest branch has been updated, and you’re going to see even more community requested functionality in Cireson Portal for SCSM v11.3, including expansion of
v11.2 of the Cireson Portal has arrived, and with it we’re continuing to address feature requests from the community around Cireson Analytics and Global Search.
It’s time to go further with v11.1 of the Cireson Portal for SCSM, now available on our Latest branch. With it, we’re introducing: Global Search:
From its outset in 2012, The Cireson Portal for SCSM offered an alternative way to visualize all Microsoft System Center Service Manager (SCSM) data via
As we continue along the roadmap for the year, it’s time to highlight a new milestone for the Cireson Portal portal with the release of
A common issue we see with Service Desk or Triage level support teams that manage most inbound tickets is that many of these tickets or
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