Cireson Team

Get to know your System Center experts

Born in 2012, Cireson was founded on a simple, powerful idea; to be the forward thinkers on all things Microsoft Cloud and System Center. Our values from the beginning are still the same; keep it genuine, do the right thing, and listen to customers.

As a world leader in Microsoft Cloud & System Center, our mission is to make your working life ridiculously more productive by bringing service and asset management together, and that’s the Cireson Platform.

Taking pride in our expertise, we proudly boast some of the brightest and most fanatical IT professionals in the industry. From the Cireson Platform to Consulting Services and community engagements – everything we do is designed to push technical brilliance forward.

Our headquarters are located in sunny San Diego with offices throughout North America, Australia, and the United Kingdom.

Our Culture

Community: We strive to not only make IT better, but to do our part in making the world a better place as well. At Cireson, we donate 5% of our time and 5% of profits to social-change organizations so they can amplify their impact.

Talent Density: We want to work with A+ people; you do as well. We hold ourselves and everyone we hire to high standards.

Vision, Commitment, Passion: We want everyone to understand, believe and be wildly committed to the mission of our company. Beyond building a financially successful company, we are committed to building a company that will make IT better.

Intellectual Honesty: We respect intelligent discussion and passionate debate. The onus is on each of us to constantly challenge ideas, assumptions, theories, strategies or processes, to honor our commitment of collectively pushing our company forward.

The Cireson Family

Shaun Ericson

Shaun Ericson

Partner

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With over 13 years of Systems, Asset and Service Management experience, Shaun's passionate pursuit of technical brilliance in the System Center space led to the creation of the first-ever System Center app store, which now serves as a SCSM platform necessity for hundreds of clients across the globe. His vision to create a new standard for best-in-breed solutions shaped Cireson into the worldwide powerhouse that it is today.

Prior to launching Cireson, Shaun steeped himself in the technology industry, working with well-known companies including Peregrine, Remedy, Altiris, LANDesk and Axios. Since that time, he has dedicated himself to all things System Center.

Today, he enjoys contributing to community knowledge, writing blogs, and presenting at events. He especially enjoys exploring new enhancements, and making the seemingly impossible, possible.

Shaun loves to spend time with his family and indulge in great food and wine pairings. He also enjoys owning scrubs on the basketball court - and traveling in basketball attire to show his support.

Shaun's next project: Doing his best to get to “0” emails a day in his inbox, which is a daunting task when receiving 200+ emails a day! Don’t get mad if he doesn't respond within 24 hours, he's trying - really.
Paul Sutton

Paul Sutton

Partner

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Paul leads the global sales, marketing, and business development strategies based in San Francisco. He was born in Belgium with an English upbringing, and has been California dreamin’ since 2004. Paul’s worldly experience results in an open and unique approach to customer service and business management, with an ability to understand and appreciate the passions of others.

Paul has over 16 years in the software industry working with IT Service and Asset Management organizations such as Computer Science Corporation, Touchpaper, LANDesk, and Axios.

In his spare time, Paul loves to play football (aka soccer), travel, good wine, live music, skiing, volunteering at the local animal shelter, and thinking of creative excuses in not finishing his monthly blogs (sorry Jackie).

Paul’s next project: Planning his trip to the UEFA 2016 tournament in France and pondering if England could actually win the tournament. Back to reality, seriously considering Jackie’s idea on making bacon as nutritionally viable as broccoli.
Chris Ross

Chris Ross

Managing Partner, Product Owner

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Retaining over 17 years of expertise in the IT Industry, Chris directs the Professional Services and Training Division for our organization, with a concentration on the architecture and delivery of Cireson’s market leading solutions.

Chris is a two-time recipient of the elite Microsoft "Most Valuable Professionals" award for Cloud and Data Center Management, and has also been recognized for making significant contributions to the System Center community. In addition, he founded and leads the Service Manager User Group, a resource for all industry experts, users, consultants, and analysts to provide education, demonstrations, and expert advice in an open forum.

Prior to joining Cireson, Ross acted as Managing Consultant at Catapult Systems, where he led dozens of successful SCSM and general infrastructure projects to completion. He also served as Vice President of Information Technology for MacKenzie House, LLC where he managed all technological needs for corporate, as well as all portfolio asset types.

Outside of the office, Chris is passionate about NFL football, the rare chance at beach time, and in his own words - Sine Qua Non. He also can be found snowboarding around Denver or taking in a local golf game. His favorite causes include Habitat for Humanity and access to higher education for all.

Chris’ next project: finding a way to integrate Xbox One with Service Manager to make IT Process Management as fun as possible!
Rob Ford

Rob Ford

Senior Software Development Engineer

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With almost 25 years of IT experience, Rob started his career on VMS and UNIX systems and began using Microsoft products back in the Windows 3 days, starting out with early versions of SQL Server and Exchange Server.

In this time Rob has implemented and worked with several ITSM and ITAM solutions including Remedy, Altiris and System Center Service Manager and has been coding since Visual Studio 3.0 was in its prime.

Now at Cireson, Rob is a developer working on many of the apps available in the Cireson Store, as well as customer customization requests. Rob first app for us was the My Active Work Items app. He's since created others, such as Preview Pane, Outlook Console, Asset Management, Asset Management Import, and Change Request Calendar to name a few.

Rob lives in New Zealand and when he's not creating amazing apps he can be found enjoying the great outdoors: scuba diving, fishing, or crashing radio controlled helicopters.
Damon Mulligan

Damon Mulligan

Cireson Services: Senior Consultant

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Prior to working with Cireson, Damon designed and implemented Service Manager to replace the current ticketing system for a global company. He supervised the higher-tier service desk technicians, and documented policies and procedures to ensure all analysts were following the same standards. Before his involvement with Service Manager, he served for 10 years in the USMC and US Navy.

Today, he is primarily a consultant for Service Manager and Cireson’s Asset Management application. He also writes asset management documentation and user guides, to ensure all customers get the full use out of the application.

Damon enjoys traveling to scuba dive, and is a PADI Master Scuba Diver and Dive Master. Several years ago he added photography to his underwater adventures.
Carrie Medine

Carrie Medine

Senior Software Development Engineer

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As a highly successful, results oriented technology professional with 10 years of design and development experience, Carrie was naturally drawn to Cireson's forward thinking vision and collaborative culture. Carrie plays an integral role in the design and development of our web based applications.

Prior to joining Cireson, Carrie fine-tuned her skills centering on web application development with a primary focus on cutting edge technologies, allowing her to stay ahead of the curve.

Carrie enjoys spending time with her family and volunteering at her local animal shelter. She also has been known to throw a mean roundhouse kick - Watch Out!

Carrie's next project: to master the Crow Yoga Pose while simultaneously coding a new mobile app that measures flexibility.
Jacqueline Tyburski

Jacqueline Tyburski

Marketing Manager

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Working within the marketing realm since 2008, Jacqueline has enjoyed involvement in a wide range of industries. She helped to found an online business image management company, traveled the world as a publicist for the professional world kiteboarding tour, and worked with technology startups from California to Russia.

Today, she relishes in the opportunity to work with such a dynamic and fun team, doing a job that she truly loves – marketing from all angles. Her affinity and passion for the work she does fuels her drive to create and campaign – stirring up new ideas and bringing a little fun to tech and IT.

A traveler at heart, Jacqueline enjoys splitting time between Oregon and Baja Sur California, Mexico. Her passions outside of work include stand-up paddling, yoga, and picking up any book she can find on Ayurveda and Eastern Medicine.

Jacqueline’s next project: finding a way to make bacon as nutritionally viable as broccoli – and then marketing the heck out of it.
Katie Dyer

Katie Dyer

Senior Support Engineer

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Sparks flew when she first heard about the release of Service Manager a few years back. After graduating from San Diego State University with a degree in Business, emphasis in Information Systems, Katie entered the IT world where she was first exposed to System Center working as an analyst at the help desk. She soon became a Service Manager admin, taking on the responsibility of installing and configuring Service Manager for a large corporation using Cireson products for optimization.


Today, Katie provides support for incoming queries for all of the Cireson products. She interfaces with Cireson customers globally to assist, troubleshoot and provide technical guidance. In addition, she assist in testing new releases of the Cireson products. After receiving feature requests from customers, Katie is provided a solution by our dev team and then gets to be Miss Claus, providing the solutions back to Cireson customers - she loves it!

Outside of work, Katie enjoys going to the beach and exploring new restaurants with friends and family. Traveling has also been a passion of hers, and she hopes to do more in the coming years.
Joel Doss

Joel Doss

North America: Western Territory Manager

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Joel has as a sustained and proven track record of success in the technology industry. Over the course of the past 8 years, he has helped customers in a wide variety of industries ranging from SMB to Fortune 500 organizations achieve great results with various strategic technology initiatives . He’s continually able to assist clients navigate seemingly complex technology landscapes and deploy impactful solutions. Currently, Joel spends the better part of each day gathering insights into customers’ experiences with System Center and illustrating how Cireson’s innovations and thought leadership can elevate the platform to a true world-class solution.

Prior to joining Cireson, with iProfile Joel assisted key technology players such as Accenture, Adobe, Quest Software, and AT&T expand their global footprints. He also worked with Lyris in Emeryville, CA for several years, facilitating on-premise email marketing & analytic software deployments across a broad territory.

Joel currently lives with his wife and two children in Martinez, CA. When not in the office, he likes to enjoy the outdoors of Northern California with camping trips, hiking, and photography. Joel also focuses his spare time on cooking and reading, and listening to music.
Allen Anderson

Allen Anderson

Cireson Services: Senior Consultant

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Allen is a first time consultant with almost 5 years of System Center Configuration Manager and 3 years of Service Manager experience. Allen has also spent the last 2 years fine tuning his development skills for both platforms and is looking forward to adding steam to the progression of System Center. Allen feels that Cireson offers an opportunity to work with some of the top minds in the System Center world, while furthering his skill sets.

Allen enjoys several hobbies such as beer tasting and working on old cars. He is also a black belt in Chinese Kenpo and teaches kids his art during the week.
James Kleinschnitz

James Kleinschnitz

Software Development Manager

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James built his first webpage during Christmas break in 7th grade, then worked at a small web software development firm while he studied Electrical Engineering at the University of Utah. After graduating with a Bachelor’s Degree in Electrical Engineering he decided to forgo hardware, and continue following his passion for Software Engineering. Since College James has been a member of a number of startups companies and has worked on “Skunk Works” projects for Overstock.com, Symantec, & CA Technologies. James is a Senior Software Development Engineer at Cireson, working as a Front-End Engineer on Cireson’s Web Apps & Self Service Portals. James lives in Park City, Utah with his Wife & Son and loves Skiing & Snowboarding in the Winter and Mountain Biking & Wakeboarding in the Summer.
Valerie Mauri

Valerie Mauri

Operations Manager

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Valerie retains over 5 years of experience assisting fashion executives and operating within account management roles. Upon making the brave decision to take a leap of faith, following her dream to experience working abroad - she spent two years living in Madrid, Spain, working as an ESL English teacher for Coca Cola Inc.

Today, she is happy to contribute her managerial efforts and support to the Cireson team by maintaining and organizing office operations and procedures.

In her free time, Valerie loves to spend time with her family, traveling and exploring new restaurants. Her favorite libation is a Ginger Margarita and her weakness is ice cream!
Dana Vasquez

Dana Vasquez

Customer Success Manager

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Dana joined Cireson with 10 years of sales and Account Management experience amongst a wide range of industries. Her most recent role as the National Accounts Manager at Green Flash Brewing Company exposed her to managing high profile accounts on a national platform.

In her current role at Cireson, Dana's focus is assisting with and ensuring the success of current Cireson customers globally. She will be working closely with all Cireson customers to unveil the potential for our apps and services to enhance their organization's growth.

Dana's competitive and team oriented mentality started at a young age and continues today. She played Division 1 soccer at the University of the Pacific and was a member of the 2000 Mexican National Team following graduation.

Outside of work, Dana loves spending time with her twin baby girls and husband Matt. They enjoy Mountain biking, pairing craft beer with more craft beer and embracing the San Diego lifestyle.
Anders Lyman

Anders Lyman

Senior Software Development Engineer

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A developer with over 10 years of professional experience, Anders has worked on many Asp.Net, node.js, SPA, and JavaScript projects. Anders is highly proficient in both C# and JavaScript, an uncommon skillset in an industry where most find themselves doing either back end or front end work exclusively.

At Cireson, Anders works in the caching layer, but often finds himself working on tasks on every level in the stack. He enjoys computer science theory and will readily explain extremely nerdy things to anyone willing to listen (read: anyone in hearing range).

Outside of work, Anders enjoys gourmet cooking, building things out of wood, reading fiction and computer science books, writing and optimizing algorithms, lifting weights, and most importantly, hanging out with his wife Stephanie and his daughter Summer.
Seth Coussens

Seth Coussens

Cireson Services: Delivery Manager

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Seth has operated in the field of information technology since 2001, where he worked initially as a system administrator for Iowa State University’s Computer Science department. In 2005, he joined the United States Army where he was an Infantry Officer. Seth eventually left the service in 2010 and came back into IT, where he's worked as an IT Manager with Genesis Energy until joining with Cireson.

Today, Seth focuses on supervising the consultants and their progress on customer projects to maintain the timelines and a high quality of implementations and deliverable products.

Outside of work, Seth enjoys spending time with his wife and two children, playing video games on his xbox one, traveling, reading, and keeping in shape.
Arben Sison

Arben Sison

Senior Software Development Engineer

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Arben is a Senior Software Development Engineer living in the Philippines who brings a strong passion in software development for over 8 years. After finishing college, he managed to get a job as a College IT Instructor. After a year, he went on to pursue a career in software development. He has been in Cireson for over 2 years and is now working in automated testing using Test Architect.
During his free time, he enjoys playing DOTA 2, likes to spend time with his family, building Gunpla, get tattoos, and aims to have a full sleeve someday.
Cherryln Yapp

Cherryln Yapp

Software Development Engineer

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Cherryln's software development career started in 2006, as a C++/Java developer for Linux to an American company that builds self-checkout counters. Over the course of years, Cherryln has transitioned from desktop development to web development - primarily using the C# language. At Cireson, Cherryln is heavily involved in front-end (web) development and has been enjoying learning the world of Javascript.

Cherryln was born and raised in the southernmost part of the tropical Philippines. Having lived in a tropical country all my life, Cherry has always wanted to see and touch the "snow" - to make a snowman and snow angels- but she's not complaining about being surrounded by scenic beaches all year round.

Outside of work, Cherrylyn runs a family daycare center on weekends. That is the time when her nieces and nephews invade her home, play with her gadgets, and of course, she stands in as their babysitter! When they're not around, Cherryln is usually in her nook reading a book, out to see a movie, or occasionally shopping!
Donson Pham

Donson Pham

Senior Consultant

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A Texas native, Donson got his first start in the IT field at OPE, a small engineering firm based in Houston. Crawling under tables to run network cabling got him hooked and he has since gained 18 years’ IT experience ranging from Desktop Support to Server Administration.
Prior to joining Cireson, Donson worked with System Center at Weatherford International, an oil and gas service company. He worked in IT support for their RD&E department then later transferred to Corporate IT where he was responsible for managing their global SCCM infrastructure.
In his free time he loves to watch sports, especially his home teams, the Houston Texans and Rockets. When not tuning in, you will find him cooking up a storm in the kitchen or taking any chance to spend time with friends and his big family.
David Stanley

David Stanley

Senior Software Development Engineer

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David has a passion for the web and loves creating things. From almost the beginning of his career he has pushed himself to continually create and build. His focus and drive keep him motivated and constantly learning. If he isn't working on a project for work or for a client, he is tinkering away with new technologies. He has worked on all ends of development, starting out in ASP.NET backend work and more recently working solely with javascript on the front end.

Today, David works as a Senior Software Development Engineer for Cireson. With a passionate and professional development team, David helps bring new and exciting functionality to Cireson's growing suite of System Center tools.

He enjoys hiking, reading, attempting to cook for his family, tattoos, naps, and of course spending time with his wife, Tamye, and his two sons. He loves to explore new parks with his family, especially in the beautiful Utah summers.
Wally Mead

Wally Mead

Principal Program Manager

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Wally is a Principal Program Manager at Cireson. He works in the Partner and Community Enablement (PACE) team, which helps prepare Cireson partners to be successful with the Cireson products. He also focuses on the improvement and development of products, and drives further innovation between Configuration Manager and Cireson apps.

In addition, Wally continues to provide education for the community through presenting webinars, speaking at conferences (such as TechEd, System Center Universe, Midwest Management Summit), and conducting training courses, as well as assisting the community on the Microsoft TechNet forums.
Timi Kincaid

Timi Kincaid

Senior DevOps Engineer

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A Ciresonite since 2014, Timi fills the Sr. DevOps Engineer role. She works with the Development team as a database developer/automation expert and owns Cireson's IT Operations infrastructure. Her 20 years of IT Operations experience has spanned multiple roles--help desk, server admin, System Center admin, developer, database/data warehouse developer, and team lead. She has worked in small companies as well as large multi-national enterprises across multiple industries including startups, software development, consulting, retail, and manufacturing.

Timi holds a Plant-based Nutrition certification from Cornell and a Professional Vegan Chef certification. She's currently pursuing a Harvard degree focused on Integrative Wellness, and hopes to follow it with an Integrative Health Coach Professional certification from Duke. She speaks 3 languages--English, French, and Korean. She daydreams about downsizing her life to split her time between Seoul, South Korea and working for Cireson while traveling around the US in her Airstream.
Lance Wynn

Lance Wynn

Senior Software Development Engineer

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With over 20 years professional experience in software development, Lance has worked in a broad range of industries including Financial, Telecommunication, Defense, and Medical. He has designed and built systems from small single page web applications to global scale hardware/software integrated systems.

Outside of work, he enjoys hanging out with his family, tinkering with the internet of things, and is currently working on a large-scale home project to move all his energy consumption to solar.
Joivan Hedrick

Joivan Hedrick

Cireson Services: Senior Consultant

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Joivan has a background in helpdesk support, web development, server administration, and several technologies since 2001. Armed with the dangerous ability to "figure things out", he joined Cireson with experience in Service Manager, Configuration Manager, .NET, scripting languages, and other fun stuff.

Outside of work, Joivan enjoys a good game of just about everything. PC games, basketball, softball, soccer, hiking, indoor rock climbing, chess, etc. it's fun as long as it's interactive! He is also an aspiring student of Japanese.

Joivan is pro-automation and has current plans of advancing Cireson, followed by eventually building a sentient AI prototype known as Skynet.
Merlenette Jones

Merlenette Jones

Support Engineer

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Merlenette can’t get enough of all things technical, a passion that began during an apprenticeship in his father’s electronic repair shop at age nine. He claims to have been hanging out in chat rooms before there was an AOL, and has a near obsession with figuring how things work. Merlenette enjoys new experiences and grew up traveling the United States, even living for two years on the Caribbean Island of Antigua. After finishing his Junior year in college, he decided to pursue a career in the mortgage industry. Eight years later, Merlenette decided to return to his passion and completed his BA in Business Information Systems with a minor in Criminal Justice. In his strong quest for knowledge, Merlenette is actively pursuing a Master’s in Information Assurance and Cybersecurity.

Aside from his work in the mortgage and finance industry, Merlenette also worked as an Admission Counselor for Ashford University, and in technical support roles within various IT shops. Today, Merlenette combines his desire to help others achieve their goals with his inquisitive, technical mind as a Support Engineer for Cireson. He provides support to customers to assist with troubleshooting and technical guidance for the Cireson product suite.

In his spare time Merlenette enjoys playing basketball, writing for a Facebook blog about basketball, and watching the Lakers. When he’s not indulging in basketball related activities he’s rooting his Green Bay Packers into the Super Bowl.
Steve Tuel

Steve Tuel

Cireson Services: Senior Consultant

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Steve is a graduate of Texas Tech University with a major in Management Information Systems. He has been working in IT for 12+ years with a strong background in Infrastructure Design, Implementation, and Support. He enjoys the process of troubleshooting and getting to the bottom of complex issues.

As a consultant, Steve brings several years of experience working with the various components of the System Center Suite. He has been involved with initial design and implementations of SCSM, SCOM, SCCM, and SCORCH. He has also helped organizations with product tuning, enhancements, DR exercises, and on-going maintenance and support of the System Center Suite. Cireson first sparked his interest at the 2013 System Center Universe conference and he followed them closely ever since knowing that this is “THE” place to be.

Steve spent most of his adult life living in Dallas, TX before recently moving to Tampa, FL. He enjoys exploring the beaches in Florida, being a “foodie” with his wife, traveling, and watching SportsCenter at least three times a day. His latest project is teaching himself .NET web development and responsive website design.
Chris Lim

Chris Lim

UK & International Sales and Partner Manager

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Chris joins Cireson with 10 years of experience in the Australian and UK Microsoft partner community working in service desk support and professional services.

Prior to joining Cireson, Chris worked for Trustmarque Solutions as a Practice Lead. He helped customers in the UK successfully deploy Microsoft technologies for Service Desk, end user computing, Cloud & Datacenter, unified communications and collaboration solutions.

Chris is focused on enabling the success of Cireson customers within the UK & Ireland. He will be responsible for supporting the growing Cireson customer base, partners and System Center community.

Chris enjoys spending spare time with his family, exploring new restaurants, playing volleyball and cycling.
Pete Zerger

Pete Zerger

Principal Program Manager

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Pete Zerger is an author, speaker, and 10-time Microsoft MVP, focusing on hybrid cloud design, management and data center automation solutions. Pete has presented at popular technical conferences around the world including MS TechEd and System Center Universe. He has authored many technical whitepapers and is co-author of several books, including both the Orchestrator Unleashed and Operations Manager Unleashed titles from Sams Publishing. He blogs at the community he founded and moderates, System Center Central (http://systemcentercentral.com).
Charlemagne Abonado

Charlemagne Abonado

Software Engineer

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Prior to working with Cireson, Charlemagne worked at several companies working as a web developer creating client-specific websites. Although he began his career in web development using ASP.NET, he was able to use open source languages as well such as PHP and Bitrix CMS. Charlemagne was very involved with website development when he was introduced to the System Center world. He shifted from creating corporate websites to developing console applications for SCSM. Eventually he landed in Cireson, and couldn't be happier.

Regardless of free time and plans made, you can find Charlemagne research IT-related topics, like creating mobile games using Java. He loves keeping updated with the latest technology.

An outdoorsman, Charlemagne especially enjoys going to places that are far from his city. He loves riding his big bike and going to places that his 4-wheeler can't go. And while he loves his friends, Charlemagne is a family man and enjoys that time most.
Mikhail Cabilao

Mikhail Cabilao

Software Engineer

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Mikhail's interest in programming began long ago. He turned himself from a rebel to a responsible programmer, and in no time time he was earning a living by making a system software for small firm, and for students for their projects. He graduated in 2 years with a Programming degree with award of Programmer of the Year.

After he graduated he immediately started his real journey as a programmer, working in different IT companies, and learning skills in all ends of development. Now Mikhail is a Software Engineer at Cireson and also work as a Front-End Engineer on Cireson's Self Service Portal.

Outside of work, he enjoy playing online games and other PC games, chess, plays basketball with friends, and some times hangs out at the park to be close to nature. Most importantly, Mikhail loves to hang with his family.
Michael Aidinovich

Michael Aidinovich

Solutions Architect

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Michael Aidinovich is a Solutions Architect for Cireson with over 30 years of Information Technology experience specializing in Service Management, Asset Management, Enterprise Content Management and Datacenter solutions.

Prior to joining Cireson, Michael consulted for a number of consulting firms including one of the Big Five providing analysis, design and implementation services for ITSM, ITAM, ECM & Datacenter solutions for midsize to enterprise clients in various vertical markets.

Michael currently lives in a suburb of Chicago with his wife and two children. He enjoys family time, good food and outdoor activities including boating in Lake Michigan, fishing, motorcycling and back-country skiing.
Maria Abonado

Maria Abonado

Support Engineer

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Maria was born in a small barrio situated in southernmost part of Mindanao & started her career in the IT industry in 2008 as a support for AT&T and Symantec. During this time, she attained her Bachelor's at a university. After 6 months in a support role doing troubleshooting and sales, she was transferred to Quality Department as a Data analyst to Quality Analyst.
After her ATT career, she joined Virtual Assistant as a general VA/Quality Verifier in their Research, Sales, and Customer Support departments, making her way from small to medium business firms.
Today Maria continue her career as a Support Engineer, ensuring Cireson customers receive quality support. She is currently in a transition period and will be joining the Cireson Development Team in Operation Infrastructures.
During her spare time, Maria loves to research the world, cooking, and some cuddle time with her son. Maria has a green thumb and enjoys plants, small bearing trees, flowers, and herbs. In addition, Maria extends a helping hand to those living on the streets, and when she had some extra money, gives the homeless bread and juice.
Maico Tamayo

Maico Tamayo

Senior Software Engineer

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At an early age, Maico decided to be a programmer after watching the animated film Ghost in the Shell 19 years ago. As the years have gone, he became very interested on electrical, electronic circuits, thus he found himself developing a software that integrates to a hardware to generate reports on his first job.

Over eleven years of experience, Maico has been a programmer for web, API and desktop applications. His love for the ECMA based languages led him to be a developer for many programming languages such as C++, JAVA, PHP, Perl, Ruby and C#. Flexibility has been his utmost priority in order for him to be able to continue his passion in programming.

Before joining Cireson, Maico is already working SCSM and SCOM technologies for over three years with an extensive experience on Asset Management and SCSM web interface development. A cheerful companion, he is often found smiling and laughing a lot as it is his motivation to make every colleague happy even under pressure.

On his spare time, he plays fighting games, travelling to exotic locations and tinkering with C++11 on a Linux or perfecting his API to use Memcache as a caching engine for Service Manager objects.
Joe Burrows

Joe Burrows

Senior Support Engineer

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Joe is a Senior Support Engineer living in New Zealand with vast experience in the IT industry. Joe originally started out as a service desk analyst for a large service provider supporting government departments as well as overseas engineering and resource firms.

Two years later Joe joined a global dairy company’s retail business to further his career, which is where he was exposed to system center training and gained Microsoft certifications. Deploying SCCM, SCORCH, SCOM and SCSM the retail business immediately noticed the improvements to IT service as the department evolved into automated processes and end user self-service (thanks to Cireson's solutions of course).

Today Joe’s passion for automation and end user experience is targeted towards testing the Cireson products and ensuring customers globally are maximizing their solutions whilst getting world class support.

Outside of work Joe enjoys spending time with his young family and cycling along the Waikato River and walkways of Cambridge.
Brett Moffett

Brett Moffett

Solutions Architect

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Brett is responsible for technical customer and partner enablement in Australia. Beginning his career in service desk environments, he comes to Cireson with over 20 years in the IT industry. Given his experience, Brett is all too aware of the many challenges with IT Support and associated ITSM tools. Nowadays Brett’s passion lies in promoting the System Center platform as the leading solution for on-premise, service provider and Microsoft Azure environments.

Brett has designed and implemented System Center and Cireson to customers in both in Australia and globally. He has been awarded the exclusive (VTSP) in Microsoft’s Pre-Seller Program. Joining the thought leaders in System Center Service Management and Asset Management, Brett looks forward to continuing to evangelize MSFT and Cireson to the Australian market.

In his downtime, Brett enjoys playing basketball and chilling out with family and friends in the beautiful Barossa Valley wine country.
Nick Velich

Nick Velich

Consultant

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Native to and residing out of Baltimore, Maryland, Nick joined the Cireson team as a Consultant for all things Cireson and System Center. He brings with him nearly 10 years of experience in the world of computing and IT, as well as a strong passion for System Center, PowerShell, automation, and the Oxford comma.

Before joining Cireson, Nick graduated from Loyola University Maryland with a Master’s and Bachelor’s degree in Computer Science. During his undergraduate years, Nick studied abroad at Newcastle University, England, and worked for his alma mater’s IT department. Post-college life, Nick returned to… the college life, working for the University as a Systems and Services Engineer.

When not working, Nick enjoys spending time with his family, discovering new delicious food/beer, gaming, rooting on his Baltimore Orioles/Ravens, and the great outdoors.
Michelle Jackman

Michelle Jackman

Senior Consultant

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With over 15 years of IT Service Management and Systems Administration experience, Michelle’s love of all things computers began at a young age when she discovered games on the family Commodore 64. Fast forward many years, Michelle has more RAM, a bigger hard drive, and less time to game!

Michelle has a Master’s degree in Information Technology with specialties in Knowledge Management and Data Mining. She has been working with System Center products since the days of SMS and MOM. She has designed and performed implementations for SCSM, SCOM, SCCM, and SCORCH.

When Michelle is away from work, she loves adventures of all kinds from trying new foods to jumping off cliffs in South America. She snowboards, road bikes, mountain bikes, and plays video games as well. An avid Star Wars fan, she hopes to outdo Han by completing the Kessel Run in less than 12 parsecs - on her bicycle. Michelle balances out all her working and adventuring with her yoga practice. She works with a local studio to teach yoga to the underserved Spanish-speaking community.
Steve Wright

Steve Wright

Support Manager

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Steve joined the San Diego support team with a deep Microsoft-oriented technical background spanning over 15 years. A London native, he has worked in the US and UK for various companies providing system integration, Cloud hosting service, retail BI analytics, and personal development training. Steve holds various Microsoft engineering certifications and completed a Master’s degree in Business Information Systems.

Steve is a 'stand-up guy,' literally working from a standing desk. He is active in his church, community projects and mentoring groups. When he is not working out or cycling Steve loves to coach youth soccer, cook and spend time with his family.
Justin Roux

Justin Roux

North America: South Eastern Territory Manager

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Justin started his career in IT working as a NOC Technician at a datacenter supporting dedicated and collocated infrastructure for global customers. He soon found that he enjoyed helping the account managers build-out strategic account plans more than fixing servers. For the next few years, he transitioned to sales roles for both the Microsoft team at Tech Data, a global IT distributor, and Westshore Technologies, an IT reseller and Managed Service Provider.

Before joining Cireson, Justin spent four years in sales and marketing for SunView Software, an IT Service Management software company, becoming a subject matter expert in ITIL and Service Management. Justin prides himself on developing strong relationships with his customers, ultimately becoming a trusted partner and technology advisor.

Outside of the office, Justin spends all of his time with his wife and daughter. He enjoys watching just about any kind of film, listening to different types of music, boating, fishing, following the stock market and can regularly be found on the golf course perfecting his game. Having lived in Tampa, FL his whole life, he also looks forward to the rare snowboarding trip up north. Justin is a huge sports fan, following all Tampa pro teams as well as Notre Dame football, religiously.
David Edmunds

David Edmunds

Senior Software Developer Engineer

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Dave has over 30 years of experience in IT, Systems and Asset Management. He discovered his love for computers at his first position deploying the original IBM PCs. Following that he worked at Novell, Intel and LANDESK.

Prior to coming to Cireson, Dave was a partner at Managed Planet, a business that created innovative solutions for companies looking to turn LANDESK Management Suite into a full featured asset solution. He enjoyed the challenge of creating new ways to make IT departments lives better. This involved using a wide array of technologies and tools and he enjoys the challenge of making it all work. Eventually the company was acquired by LANDESK. Dave brings that know how and experience to Cireson to help make their Asset Management solutions second to none.

Dave lives in Escondido and enjoys spending time with his family. Having just moved to a new home, he will be spending many years learning plumbing, deck building, etc
Alex Tuppen

Alex Tuppen

Support Engineer

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Alex started his career in IT when his uncle’s medical practice needed someone to help unjam the printers and sign into Skype. Having found that he enjoyed spending his days problem solving he quickly moved onto a first line support role at the NHS before moving onto supporting the video game developers creating the Batman Arkham franchise at Rocksteady Studios. While at Rocksteady he continued to expand his technical ability, the culmination of which was responsibility for managing the SCCM implementation and leading the effort for automation by deploying a wide variety of Powershell scripts, SCSM and SCORCH, all with extensive use of the Cireson suite, of course.

Now continuing his career at Cireson, he is a Support Engineer ensuring that Cireson customers continue to receive the world leading support they deserve.

In his spare time Alex can often be found cooking, playing video games, practicing a variety of martial arts, and enjoying a game of badminton. As a seasoned traveler he has lived in both Tanzania and Argentina and is a qualified PADI Rescue Diver and BASI Snowboard instructor.
Patrick Chambers

Patrick Chambers

Consultant

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Before joining Cireson, Patrick worked at Genesis Energy in Houston, Texas. During that time, he started as a helpdesk analyst and then shifted focus to Microsoft SCCM. Patrick was responsible for building images, managing software and security updates, and pushing out software to the company. Prior to Genesis, Patrick served 7 years in the US Army.

Patrick joined Cireson as a Consultant, primarily working with Service Manager, Operations Manager, and Orchestrator.

He is a self-proclaimed foodie who loves sports, and never misses a Dallas Cowboys game. In his free time you can find him spending time with family, traveling, playing golf, and snowboarding.
Clayton Farr

Clayton Farr

Senior User Experience Designer

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A long-time design-nerd and maker of things, Clayton brings experience from a 20 year career that’s been lock-step with the development of the Web itself. Having worked across the worlds of print design, online marketing, and digital product design, Clayton leverages insights and strengths from each.

His day-to-day focus is working to understand user and customer needs, designing products to match, and testing ideas against reality until they’re right.

Outside of work, Clayton speaks on and teaches Product Design, thanks his lucky stars for a fantastic family, and is learning to play the guitar, speak Italian, and become a better dancer (knowing, somehow, these will all pay off).
John Doyle

John Doyle

Support Escalation Engineer

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Born and raised in Dublin, Ireland, John graduated as a Mechanical Engineer from University College Dublin in 1989. Afterward he moved to Turin, Italy where he worked as a structural analyst in the aerospace industry. He gave up designing spacecraft to work with Delphi Automotive and spent the next few years working on the development of the Fiat Punto. Learning 3D CAD led him into the IT world as a UNIX system administrator and CAD instructor. Seeking tools to maintain and upgrade CAD software on the workstations, he started working with Altiris software. John ended up moving to the UK to work for Altiris, providing technical support for enterprise customers. In 2012, Cireson asked him to code the first version of the Cireson Portal.

Outside of work, you will generally find him in the kitchen as he loves cooking.
Alina Britt

Alina Britt

Operations & Sales Assistant

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Alina joined the team in 2015, bringing with her extensive customer-service and administrative experience. Prior to Cireson, Alina worked at a tax accounting firm and has previous experience in event planning. Alina grew up in a military family constantly moving around the country, but eventually settled in Seattle. She moved to San Diego a few years after high school to be closer to her family.

She enjoys practicing yoga, avocados, and indulging in her creativity through photography.
Geoff Ross

Geoff Ross

Consultant

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Geoff had his first experience of IT Service Delivery at the age of 15, working at Heathrow Airport IT Department. Since then, Geoff has received his degree from the School of Electronics and Computer Science at Southampton University and entered into to a career in ICT Support and Service Delivery. Starting as a phone operator on the ICT Service Desk at a large Engineering Company, Geoff developed his skills to become an Infrastructure Technical Leader in Microsoft Cloud Infrastructure, with over 4 years of experience with System Center, in which his favorite area was Service Manager.

Today, Geoff is a UK based consultant for Cireson, supporting their customers’ Service Delivery, IT Asset Management and Self Service Automation needs by designing, implementing and maintaining SCSM and Cireson App environments. Utilizing the power of Service Manager with the Cireson Platform, along with Microsoft other technologies, such as PowerShell, Orchestrator, Azure Automation and Configuration Manager, Geoff truly believes that the only limit to what we can achieve is imagination. If you can conceive it, Geoff wants to build it.

When not working, Geoff spends time with his wife and two young children, playing, walking and cleaning up after them. As a keen DIYer, he also spends lots of his time fixing up the house, always finding just enough time to watch the greatest motor sport in the world: Formula 1.
Montane Hamilton

Montane Hamilton

Senior Software Development Engineer

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Montane is a software creator. He loves to create solutions that make things more efficient and enjoys the challenges in creating such solutions. His development experience started on the web and he’s excited as it becomes more ubiquitous. Primarily focused on the Microsoft stack, he’s passionate about the maturation of JavaScript/ECMAscript.

When he’s not programming his own projects, he enjoys snowboarding, model trains and Civilization V. His family keeps him busy and whenever they are not working or in school, you can find them chasing powder any chance they get!
Chris Teclaw

Chris Teclaw

Financial Controller

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Born and raised in San Diego, Chris played football at San Diego State. After college, he spent the next 10 years climbing the accounting ranks in the action sports industry, growing to manage teams of up to 30 people. Cireson is his first experience with the software industry, and he is looking forward to the challenge.

Outside of work, Chris loves to spend time with his wife and Doberman (@tankerdobe on Instagram), drink IPAs, and watch baseball and football (go Aztecs, Padres, and Chargers).
Melanie Ryan

Melanie Ryan

Junior Marketing Executive

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With three years of experience in marketing and events roles in tech startups and small businesses, Melanie is no stranger to a challenge. Her most recent position at an iOS App startup required her to pivot between projects at the drop of a hat, managing promotions, project managing, and contributing to the marketing team. Her experience in fast paced startups makes her ready for anything, and her involvement in a multitude of projects then and now gives her a can- do approach to the workplace.

In her free time, Melanie enjoys camping, exercise of all kinds (especially yoga), food & wine, cooking, and is happy to engage in any animal- related activity. Her spirit animal is a koala, but she is happy to be immersing herself with the Cireson gang of monkeys!
Dakota Green

Dakota Green

Support Engineer

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Born, raised, and currently residing in the glorious city of San Diego (the Ron Burgundy jokes are getting old - seriously), Dakota adventured the world over, living in Manchester, England; Tokyo, Japan; and in Seattle, Washington; while traveling through ten more countries on four continents. Spending over seven years in the Cloud computing industry, five years as a technical writer, and overseeing a startup grow from the ground up to becoming a successful entity, Dakota offers a unique perspective and skill set to Cireson, to the System Center world, and to customers of all walks of life.

What was originally a simple hobby of breaking and fixing (and breaking again) both computer hardware and software, he found that the IT industry was his calling, and he never looked back. Furthermore, Dakota is a believer that every day is a great day to learn something new, which makes for some great (and sometimes stressful) daily challenges.

Outside of Cireson, Dakota plays and watches the sports of football/soccer (hoping one of these days Manchester United will get back on top of the League), and baseball, where he’s a lifelong San Diego Padres fan. He’s also well verse in San Diego’s beer culture, trying out something new almost weekly. Next on his bucket list (he actually has one written out, and it’s pretty long!) is to SCUBA dive the Great Barrier Reef in Australia. Lastly, but never least, tacos are his first and last love, and finds creative ways to mix whatever is in his kitchen into a corn tortilla to make it (at least somewhat) delicious.
Dawn Cuthbert

Dawn Cuthbert

UK & International Sales and Partner Support

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Dawn joins Cireson with over 10 years experience across Project and Program Management, and IT Service Management.

Dawn has broad and extensive experience across a number of ITSM disciplines and has previously headed up Service Delivery for a global organization as well as providing ITSM consultancy. Her consultancy experience has involved a large number of customer deployments across a range of technologies including Microsoft’s System Centre suite of products.

Her passions include process improvement, customer/end user experience and satisfaction and pursuing her desire to not just be ‘good’ but ‘excellent’!

With Dawn’s extensive ITSM experience, she will be an integral part of the international team in working on all aspects of sales and partner management.

When not working, Dawn spends quality time with her family. She loves fine dining, shopping, cars, holidays and is currently working to get back to her previous level of fitness!
Julie Feller

Julie Feller

Direct Marketing Manager

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Born and raised in the San Francisco Bay Area (go Giants & Warriors), Julie attended UC Davis before moving down to San Diego seven years ago to pursue a career in Marketing. Julie spent the last six+ years as the Director of Marketing for a local technology company, Abacus Data Systems, specializing in software, desktop-as-a-service, security and compliance for the legal industry and more recently, industries including healthcare, finance, and real estate.

Married to a sport-obsessed Iowan (collegiate and pro), Julie's spare time is consumed by cheering for the underdogs - he's a die-hard Cubs, Bears and Hawkeye fan, making Julie a die-hard fan as well! Julie just welcomed a baby boy, Cameron, into the world and is also parent to a Labradoodle named Wrigley. When not catching up on sleep, Julie and her family are either at Del Mar dog beach, a local brewery or anywhere else with sunshine, good food, drinks and company.
Billy Wilson

Billy Wilson

Solutions Architect

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Billy joins us from Wood Group. Additionally, he is located in beautiful Houston, TX with his wife and six-year-old son.

He is a hard core Houston Texans fan and loves hanging out with his family, watching sports, playing golf, learning musical instruments, cooking, and reading.
IT Monkey

IT Monkey

THE @IT_Monkey

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Monkeying around for as far back as he can remember, IT Monkey was rescued years ago from the forests of Borneo and adopted by Cireson, when he smuggled his way to San Diego in a Banana crate and was found wandering the streets. Such a cheeky monkey, that one.

Soon after, IT Monkey discovered his passion for Cireson and System Center. Since that time, he has traveled around the world, helping others realize the true potential of the Microsoft platform, with innovative apps, SMART deploy prowess, and community knowledge. While he may sometimes stray to topics of monkey equality, the lack of primate lead roles in Hollywood, or even the occasional weekend banana muffin binge, he can always be brought back to his favorite topics - Cireson and System Center. Also worth mentioning is his incredible coding skills. IT Monkey will not divulge how or where he acquired this talent.

IT Monkey prefers to hang around San Diego, but also makes trips to the Cireson offices in San Francisco, Houston, Salt Lake City, the UK, and beyond. In his free time, IT Monkey enjoys practicing his unicycle skills, and believes that, in a past life, he may have been a talented performer.

On a serious note, IT Monkey and Cireson are deeply passionate about protecting primates and habitat conservation worldwide. Please join us in supporting Wild Futures: www.wildfutures.org

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Careers at Cireson

At Cireson, our team is comprised of incredibly talented, motivated individuals who love what we do. We also have an astonishingly great time working together, creating amazing offerings in an ever-expanding space.

Join the Cireson team and be a part of our System Center movement.

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Cireson's Charities

Wild Futures plus Cireson

Wild Futures

Wild Futures is a UK registered charity founded upon five decades of experience as a leader in the field of primate welfare and conservation, environmental education, and sustainable practice. They are committed to protecting primates and habitats worldwide.

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International Princess Project plus Cireson

International Princess Project

The International Princess™ Project’s helps women escape slavery by partnering with indigenous organizations to establish micro-enterprise sewing centers that offer these women a path to freedom, a fresh start, and place to heal.

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Kiva plus Cireson

Kiva

Kiva helps entrepreneurs around the world improve their lives and businesses through micro-lending. By offering loans in this way, Kiva helps to create sustainable progress and improve the quality of life for countless individuals and communities.

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