Cireson Team

Get to know your System Center experts

Cireson was founded on a simple, powerful idea: to be the forward thinkers on all things surrounding Microsoft System Center.

As a world-leading authority on Microsoft System Center with 100% focus on this leading IT platform, our team of experts deliver full-service System Center and Asset Management solutions. From expert-class Cireson Services and specialized Service Manager apps in the Cireson Store, to ongoing education and community engagements, everything we do is designed to push the platform forward and deliver a System Center experience that is unparalleled.

Our headquarters are located in San Diego with offices throughout North America and the United Kingdom. We proudly boast some of the brightest and most fanatical IT professionals in the industry.

Our Culture

Community: We strive to not only make IT better, but to do our part in making the world a better place as well. At Cireson, we donate 5% of our time and 5% of profits to social-change organizations so they can amplify their impact.

Talent Density: We want to work with A+ people; you do as well. We hold ourselves and everyone we hire to high standards.

Vision, Commitment, Passion: We want everyone to understand, believe and be wildly committed to the mission of our company. Beyond building a financially successful company, we are committed to building a company that will make IT better.

Intellectual Honesty: We respect intelligent discussion and passionate debate. The onus is on each of us to constantly challenge ideas, assumptions, theories, strategies or processes, to honor our commitment of collectively pushing our company forward.

The Cireson Family

Shaun Ericson

Shaun Ericson

Co-founder & Managing Partner

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With over 13 years of Systems, Asset and Service Management experience, Shaun's passionate pursuit of technical brilliance in the System Center space led to the creation of the first-ever System Center app store, which now serves as a SCSM platform necessity for hundreds of clients across the globe. His vision to create a new standard for best-in-breed solutions shaped Cireson into the worldwide powerhouse that it is today.

Prior to launching Cireson, Shaun steeped himself in the technology industry, working with well-known companies including Peregrine, Remedy, Altiris, LANDesk and Axios. Since that time, he has dedicated himself to all things System Center.

Today, he enjoys contributing to community knowledge, writing blogs, and presenting at events. He especially enjoys exploring new enhancements, and making the seemingly impossible, possible.

Shaun loves to spend time with his family and indulge in great food and wine pairings. He also enjoys owning scrubs on the basketball court - and traveling in basketball attire to show his support.

Shaun's next project: Doing his best to get to “0” emails a day in his inbox, which is a daunting task when receiving 200+ emails a day! Don’t get mad if he doesn't respond within 24 hours, he's trying - really.
Paul Sutton

Paul Sutton

Co-founder & Managing Partner

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Paul leads the global sales, marketing, and business development strategies based in San Francisco. Born in Belgium, raised in England, and has been California dreamin’ since 2004. Paul’s worldly experience results in an open and unique approach to customer service and business management, with an ability to understand and appreciate the passions of others.

Paul has over 16 years in the software industry working with IT Service and Asset Management organizations such as Computer Science Corporation, Touchpaper, LANDesk, and Axios.

In his spare time, Paul loves to play football (aka soccer), travel, good wine, live music, skiing, volunteering at the local animal shelter, and thinking of creative excuses in not finishing his monthly blogs (sorry Jackie).

Paul’s next project: Planning his World Cup 2014 trip in Brazil and pondering how an England vs USA final could happen. Back to reality, seriously considering Jackie’s idea on making bacon as nutritionally viable as broccoli.
Chris Ross

Chris Ross

Cireson Services: Corporate Practice Lead

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Retaining over 17 years of expertise in the IT Industry, Chris directs the Professional Services and Training Division for our organization, with a concentration on the architecture and delivery of Cireson’s market leading solutions.

Chris is a two-time recipient of the elite Microsoft "Most Valuable Professionals" award for Cloud and Data Center Management, and has also been recognized for making significant contributions to the System Center community. In addition, he founded and leads the Service Manager User Group, a resource for all industry experts, users, consultants, and analysts to provide education, demonstrations, and expert advice in an open forum.

Prior to joining Cireson, Ross acted as Managing Consultant at Catapult Systems, where he led dozens of successful SCSM and general infrastructure projects to completion. He also served as Vice President of Information Technology for MacKenzie House, LLC where he managed all technological needs for corporate, as well as all portfolio asset types.

Outside of the office, Chris is passionate about NFL football, the rare chance at beach time, and in his own words - Sine Qua Non. He also can be found snowboarding around Denver or taking in a local golf game. His favorite causes include Habitat for Humanity and access to higher education for all.

Chris’ next project: finding a way to integrate Xbox One with Service Manager to make IT Process Management as fun as possible!
Travis Wright

Travis Wright

Director of Product Management

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Leader of our product development efforts, Travis joined us after 11 years with Microsoft as a Principal Program Manager, where he innovated and managed the development of System Center, especially Operations Manager and Service Manager.

These days, Travis combines his business acumen, development skills, and deep knowledge and expertise to ignite the flame of innovation in product development at Cireson. It is this synergy of skills that defines his path and inspires his work.

Long recognized as the leading voice in the Microsoft System Center community over the past decade, Travis remains heavily engaged in the System Center community, and can often be found on System Center forums, writing blogs posts and books, and speaking at major industry events.

When he's taking a break, Travis can be found enjoying all sorts of activities near his home in Salt Lake City, including wakeboarding, snowboarding, and soccer, among other outdoor adventures. He loves to travel, root for the Seahawks, and enjoy the real Salt Lake City, while his family always remains the center of his world.
Rob Ford

Rob Ford

Senior Software Development Engineer

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With almost 25 years of IT experience, Rob started his career on VMS and UNIX systems and began using Microsoft products back in the Windows 3 days, starting out with early versions of SQL Server and Exchange Server.

In this time Rob has implemented and worked with several ITSM and ITAM solutions including Remedy, Altiris and System Center Service Manager and has been coding since Visual Studio 3.0 was in its prime.

Now at Cireson, Rob is a developer working on many of the apps available in the Cireson Store, as well as customer customization requests. Rob first app for us was the My Active Work Items app. He's since created others, such as Preview Pane, Outlook Console, Asset Management, Asset Management Import, and Change Request Calendar to name a few.

Rob lives in New Zealand and when he's not creating amazing apps he can be found enjoying the great outdoors: scuba diving, fishing, or crashing radio controlled helicopters.
Damon Mulligan

Damon Mulligan

Cireson Services: Senior Consultant

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Prior to working with Cireson, Damon designed and implemented Service Manager to replace the current ticketing system for a global company. He supervised the higher-tier service desk technicians, and documented policies and procedures to ensure all analysts were following the same standards. Before his involvement with Service Manager, he served for 10 years in the USMC and US Navy.

Today, he is primarily a consultant for Service Manager and Cireson’s Asset Management application. He also writes asset management documentation and user guides, to ensure all customers get the full use out of the application.

Damon enjoys traveling to scuba dive, and is a PADI Master Scuba Diver and Dive Master. Several years ago he added photography to his underwater adventures.
Carrie Medine

Carrie Medine

Senior Software Development Engineer

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As a highly successful, results oriented technology professional with 10 years of design and development experience, Carrie was naturally drawn to Cireson's forward thinking vision and collaborative culture. Carrie plays an integral role in the design and development of our web based applications.

Prior to joining Cireson, Carrie fine-tuned her skills centering on web application development with a primary focus on cutting edge technologies, allowing her to stay ahead of the curve.

Carrie enjoys spending time with her family and volunteering at her local animal shelter. She also has been known to throw a mean roundhouse kick - Watch Out!

Carrie's next project: to master the Crow Yoga Pose while simultaneously coding a new mobile app that measures flexibility.
Jacqueline Tyburski

Jacqueline Tyburski

Global Marketing Manager

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Working within the marketing realm since 2008, Jacqueline has enjoyed involvement in a wide range of industries. She helped to found an online business image management company, traveled the world as a publicist for the professional world kiteboarding tour, and worked with technology startups from California to Russia.

Today, she relishes in the opportunity to work with such a dynamic and fun team, doing a job that she truly loves – marketing from all angles. Her affinity and passion for the work she does fuels her drive to create and campaign – stirring up new ideas and bringing a little fun to tech and IT.

A traveler at heart, Jacqueline enjoys splitting time between San Diego, CA. and Baja Sur California, Mexico. Her passions outside of work include stand-up paddling, yoga, and picking up any book she can find on Ayurveda and Eastern Medicine.

Jacqueline’s next project: finding a way to make bacon as nutritionally viable as broccoli – and then marketing the heck out of it.
Katie Dyer

Katie Dyer

Customer Success Analyst

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Sparks flew when she first heard about the release of Service Manager a few years back. After graduating from San Diego State University with a degree in Business, emphasis in Information Systems, Katie entered the IT world where she was first exposed to System Center working as an analyst at the help desk. She soon became a Service Manager admin, taking on the responsibility of installing and configuring Service Manager for a large corporation using Cireson products for optimization.


Today, Katie provides support for incoming queries for all of the Cireson products. She interfaces with Cireson customers globally to assist, troubleshoot and provide technical guidance. In addition, she assist in testing new releases of the Cireson products. After receiving feature requests from customers, Katie is provided a solution by our dev team and then gets to be Miss Claus, providing the solutions back to Cireson customers - she loves it!

Outside of work, Katie enjoys going to the beach and exploring new restaurants with friends and family. Traveling has also been a passion of hers, and she hopes to do more in the coming years.
Joel Doss

Joel Doss

Western Territory Manager

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Joel has as a sustained and proven track record of success in the technology industry. Over the course of the past 8 years, he has helped customers in a wide variety of industries ranging from SMB to Fortune 500 organizations achieve great results with various strategic technology initiatives . He’s continually able to assist clients navigate seemingly complex technology landscapes and deploy impactful solutions. Currently, Joel spends the better part of each day gathering insights into customers’ experiences with System Center and illustrating how Cireson’s innovations and thought leadership can elevate the platform to a true world-class solution.

Prior to joining Cireson, with iProfile Joel assisted key technology players such as Accenture, Adobe, Quest Software, and AT&T expand their global footprints. He also worked with Lyris in Emeryville, CA for several years, facilitating on-premise email marketing & analytic software deployments across a broad territory.

Joel currently lives with his wife and two children in Martinez, CA. When not in the office, he likes to enjoy the outdoors of Northern California with camping trips, hiking, and photography. Joel also focuses his spare time on cooking and reading, and listening to music.
Brian Pavnick

Brian Pavnick

Managing System Center Consultant

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Brian Pavnick is a Solutions Architect for Cireson, who brings over 13 years of Information Technology experience specializing in Service Management and Datacenter solutions. Working with technologies within Microsoft’s Private and Public Cloud solution stack in addition to Systems and Process Automation are just a few of Brian’s passions.

Today, Brian enjoys working with his clients to teach them the ways of Microsoft Powershell, System Center, and Windows Server 2012 Private/Public Cloud.

Outside of consulting, Brian enjoys spending time with his family in the Valley of the Sun. He also enjoys traveling to visit friends and family in Colorado, Oregon, Washington, and Illinois.
Mike Linquist

Mike Linquist

Cireson Services: Consultant

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Working in IT since 2005, Mike’s passion for technology has led him to deliver Service Manager implementations and training for a wide range of clients.

Prior to joining Cireson, he worked as a Service Manager Administrator and a Service Desk Manager for a global architecture and design firm. Now, as a part of the Cireson team, Mike is focused on providing excellent quality Service Manager implementations, training and environment performance analysis to clients.

In Mike’s free time, he enjoys catching every NFL game humanly possible, nerding it up on video games, and a enjoying a good movie every now and then. To keep fit he wrestles with his kids, goes snowboarding, hiking, biking, and works out in the weight room.
Allen Anderson

Allen Anderson

Cireson Services: Consultant

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Allen is a first time consultant with almost 5 years of System Center Configuration Manager and 3 years of Service Manager experience. Allen has also spent the last 2 years fine tuning his development skills for both platforms and is looking forward to adding steam to the progression of System Center. Allen feels that Cireson offers an opportunity to work with some of the top minds in the System Center world, while furthering his skill sets.

Allen enjoys several hobbies such as beer tasting and working on old cars. He is also a black belt in Chinese Kenpo and teaches kids his art during the week.
Valerie Mauri

Valerie Mauri

Global Operations Manager

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Valerie retains over 5 years of experience assisting fashion executives and operating within account management roles. Upon making the brave decision to take a leap of faith, following her dream to experience working abroad - she spent two years living in Madrid, Spain, working as an ESL English teacher for Coca Cola Inc.

Today, she is happy to contribute her managerial efforts and support to the Cireson team by maintaining and organizing office operations and procedures.

In her free time, Valerie loves to spend time with her family, traveling and exploring new restaurants. Her favorite libation is a Ginger Margarita and her weakness is ice cream!
Patrick Murphy

Patrick Murphy

Quality Assurance Engineer

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Patrick comes from a long history of tinkering with tech, with earliest memories of exploring the file system of the family's Apple IIe when no one was looking. This fascination with how computer systems work would be lifelong, which led to the pursuit of a major in Computer Science, also coupled with a major in Japanese stemming from a similarly rooted passion. After graduating Patrick spent 3 years in Osaka, Japan, teaching English through the JET Program, a Japanese Ministry of Education diplomatic initiative focused on teaching English and "grassroots internationalization".

Prior to joining Cireson, Patrick worked at High Tech High International, a recipient of the Bill and Melinda Gates Foundation. While there Patrick worked with at-risk and developmentally challenged youth, focusing on a full-inclusion model of education, with an emphasis on cultivating high tech skills for the world of tomorrow.

Today, Patrick provides Quality Assurance through vigorous testing, as well as providing direct support for customers. Focused on the seamless integration of solutions found through the Cireson software platform, Patrick works closely to bridge the various channels of partners, customers, prospective clients, and our worldwide management and development teams.

In his free time, Patrick enjoys snowboarding, music, exploring his new city San Diego, and fostering an army of pet tech projects ranging from practical to indulgently nerdy. Next up: Hack all the smart appliances to speak Japanese to indicate status and completed cycles. The future is now!
James Kleinschnitz

James Kleinschnitz

Senior Software Development Engineer

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James built his first webpage during Christmas break in 7th grade, then worked at a small web software development firm while he studied Electrical Engineering at the University of Utah. After graduating with a Bachelor’s Degree in Electrical Engineering he decided to forgo hardware, and continue following his passion for Software Engineering. Since College James has been a member of a number of startups companies and has worked on “Skunk Works” projects for Overstock.com, Symantec, & CA Technologies. James is a Senior Software Development Engineer at Cireson, working as a Front-End Engineer on Cireson’s Web Apps & Self Service Portals. James lives in Park City, Utah with his Wife & Son and loves Skiing & Snowboarding in the Winter and Mountain Biking & Wakeboarding in the Summer.
Dana Vasquez

Dana Vasquez

Global Customer Success Manager

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Dana joined Cireson with 10 years of sales and Account Management experience amongst a wide range of industries. Her most recent role as the National Accounts Manager at Green Flash Brewing Company exposed her to managing high profile accounts on a national platform.

In her current role at Cireson, Dana's focus is assisting with and ensuring the success of current Cireson customers globally. She will be working closely with all Cireson customers to unveil the potential for our apps and services to enhance their organization's growth.

Dana's competitive and team oriented mentality started at a young age and continues today. She played Division 1 soccer at the University of the Pacific and was a member of the 2000 Mexican National Team following graduation.

Outside of work, Dana loves spending time with her twin baby girls and husband Matt. They enjoy Mountain biking, pairing craft beer with more craft beer and embracing the San Diego lifestyle.
Seth Coussens

Seth Coussens

Cireson Services: Delivery Manager

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Seth has operated in the field of information technology since 2001, where he worked initially as a system administrator for Iowa State University’s Computer Science department. In 2005, he joined the United States Army where he was an Infantry Officer. Seth eventually left the service in 2010 and came back into IT, where he's worked as an IT Manager with Genesis Energy until joining with Cireson.

Today, Seth focuses on supervising the consultants and their progress on customer projects to maintain the timelines and a high quality of implementations and deliverable products.

Outside of work, Seth enjoys spending time with his wife and two children, playing video games on his xbox one, traveling, reading, and keeping in shape.
David Stanley

David Stanley

Senior Software Developer

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David has a passion for the web and loves creating things. From almost the beginning of his career he has pushed himself to continually create and build. His focus and drive keep him motivated and constantly learning. If he isn't working on a project for work or for a client, he is tinkering away with new technologies. He has worked on all ends of development, starting out in ASP.NET backend work and more recently working solely with javascript on the front end.

Today, David works as a Senior Software Development Engineer for Cireson. With a passionate and professional development team, David helps bring new and exciting functionality to Cireson's growing suite of System Center tools.

He enjoys hiking, reading, attempting to cook for his family, tattoos, naps, and of course spending time with his wife, Tamye, and his two sons. He loves to explore new parks with his family, especially in the beautiful Utah summers.
Will Udovich

Will Udovich

Cireson Services: Consultant

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Will entered the IT world by necessity after a sound card upgrade gone wrong on his family computer in 1998. Trading sounds cards for servers, he started a small residential and office PC repair company in his home town until heading off to University.

Computing remained a hobby into his college years, and after graduating with a degree in Political Science, Will left the States to do some soul searching in Bangkok, Thailand, teaching English for a year at the University level.

Giving up on his search for the meaning of life (for now!), he returned to the US and ended up in Baltimore, MD. He sacrificed his hobby for employment and began managing SCCM, SCSM, and Orchestrator at his alma matter. Now, 3 years later, he joins the Cireson team!

When he isn’t working on technology, Will enjoys tinkering with anything else that isn’t a computer, scuba diving as a PADI Dive Master, and traveling abroad. His personal claim to fame is once having eaten two Chipotle burritos in the same sitting, but no one else has stepped forward to confirm his assertion.
Wally Mead

Wally Mead

Principal Program Manager

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Wally worked with Microsoft for over 20 years, working with Systems Management Server since SMS 1.0 was in development. He started in the training group developing and delivering training courses on SMS 1.0 through 2.0, then moved to the SMS product group to assist TAP customers in the SMS 2003 and Configuration Manager TAP programs.

Today, Wally Mead has joined Cireson as the Principal Program Manager, where he focuses on the improvement and development of products, and drives further innovation between Configuration Manager and Cireson apps.

Wally very much enjoys his role in the community, and looks forward to continuing his involvement in speaking engagements, learning opportunities, and events for a long time to come.
Nicholas Hebert

Nicholas Hebert

Global Partner & Strategic Alliance Director

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Nick is responsible for building, maintaining and managing strategic relationships with Cireson’s current and prospective channel partners. For the past three years, Nick consulted with System Center clients, Systems Integrators and Microsoft Datacenter sales teams throughout North America. He understands the challenges within the market and how best to support partners in helping them fulfill their customers’ requirements.

Before joining Cireson, Nick worked with Savision where he helped customers reach their full potential through SCOM data sharing using Live Maps. As the company’s first US employee, Nick advanced to team lead of all sales representatives and engineers. Nick is a frequent presenter at System Center User Groups and MSFT MTC’s throughout the US.

In his leisure time, Nick enjoys all New York City has to offer and can often be found riding his bike on the West Side Highway on his way to play tennis. Nick is a native of the Northeast and a proud New England Patriots football fan.
Sarina Williams

Sarina Williams

Global Inside Sales Manager

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Sarina is a San Francisco native and graduated from San Jose State University with a Marketing degree. Before joining Cireson she worked in sales for Hewlett-Packard’s software division focusing on information management. She has been in the software field for several years and has a true passion for technology.

Now, Sarina is the Global Inside Sales Manager working to bring the Cireson to companies everywhere and enhance the power of System Center. She is responsible for developing the market presence of Cireson, sales and providing excellent customer service.

Traveling is Sarina’s absolute favorite thing to do whether it’s taking a short trip to LA or going international. She really enjoys going to places with nice beaches. In addition, she also enjoys baking, spending time with family and friends, being outdoors and watching sports. She has recently become an aquarist and is the proud owner of a variety of freshwater fish.
Jacci DiTullio

Jacci DiTullio

Eastern Territory Manager

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Jacci started her IT career in Philadelphia. She moved to Alabama to develop business for SHI prior to joining Cireson. She has an extensive knowledge of Microsoft licensing, including System Center and its components, Windows Server, and SQL. Primarily, her customers utilized her expertise to deploy Microsoft products and to determine the best fit for their environments.

She is professional, experienced and understands the needs of her customers by networking in various IT leadership groups including SIM, TENG and various Tech meet ups. She likes to travel and participate in activities outside including surfing, hiking, running and the beach.
Anders Lyman

Anders Lyman

Software Developer

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A developer with over 10 years of professional experience, Anders has worked on many Asp.Net, node.js, SPA, and JavaScript projects. Anders is highly proficient in both C# and JavaScript, an uncommon skillset in an industry where most find themselves doing either back end or front end work exclusively.

At Cireson, Anders works in the caching layer, but often finds himself working on tasks on every level in the stack. He enjoys computer science theory and will readily explain extremely nerdy things to anyone willing to listen (read: anyone in hearing range).

Outside of work, Anders enjoys gourmet cooking, building things out of wood, reading fiction and computer science books, writing and optimizing algorithms, lifting weights, and most importantly, hanging out with his wife Stephanie and his daughter Summer.
Joivan Hedrick

Joivan Hedrick

Cireson Services: Consultant

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Joivan has a background in helpdesk support, web development, server administration, and several technologies since 2001. Armed with the dangerous ability to "figure things out", he joined Cireson with experience in Service Manager, Configuration Manager, .NET, scripting languages, and other fun stuff.

Outside of work, Joivan enjoys a good game of just about everything. PC games, basketball, softball, soccer, hiking, indoor rock climbing, chess, etc. it's fun as long as it's interactive! He is also an aspiring student of Japanese.

Joivan is pro-automation and has current plans of advancing Cireson, followed by eventually building a sentient AI prototype known as Skynet.
IT Monkey

IT Monkey

THE @IT_Monkey

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Monkeying around for as far back as he can remember, IT Monkey was rescued years ago from the forests of Borneo and adopted by Cireson, when he smuggled his way to San Diego in a Banana crate and was found wandering the streets. Such a cheeky monkey, that one.

Soon after, IT Monkey discovered his passion for Cireson and System Center. Since that time, he has traveled around the world, helping others realize the true potential of the Microsoft platform, with innovative apps, SMART deploy prowess, and community knowledge. While he may sometimes stray to topics of monkey equality, the lack of primate lead roles in Hollywood, or even the occasional weekend banana muffin binge, he can always be brought back to his favorite topics - Cireson and System Center. Also worth mentioning is his incredible coding skills. IT Monkey will not divulge how or where he acquired this talent.

IT Monkey prefers to hang around San Diego, but also makes trips to the Cireson offices in San Francisco, Houston, Salt Lake City, the UK, and beyond. In his free time, IT Monkey enjoys practicing his unicycle skills, and believes that, in a past life, he may have been a talented performer.

On a serious note, IT Monkey and Cireson are deeply passionate about protecting primates and habitat conservation worldwide. Please join us in supporting Wild Futures: www.wildfutures.org

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Careers at Cireson

At Cireson, our team is comprised of incredibly talented, motivated individuals who love what we do. We also have an astonishingly great time working together, creating amazing offerings in an ever-expanding space.

Join the Cireson team and be a part of our System Center movement.

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Kiva Involvement

We have established a team with Kiva.org to help entrepreneurs around the world improve their lives and businesses through micro-lending.

By offering loans in this way, Kiva helps to create sustainable progress and improve the quality of life for countless individuals and communities. Interestingly, 99% of the loans are repaid, which goes to show just how appreciated these loaned funds are.

Join our Kiva lending team here, at Team Cireson, or watch their video on how it all works.

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