Built for System Center. Ready for anything.
Apps that make Service Manager wonderful.
A complete replacement of the Microsoft Self-Service Portal for Service Manager. 100% browser, device, OS freedom. No SharePoint or Silverlight required. Ever.
Control all your IT hardware and software assets from the technical, organizational, and financial perspective through their entire lifecycle.
Manage Service Manager operations from any browser or device. Access incidents, service requests, CMDB, rich reporting, and much more. No SharePoint or Silverlight required. Ever.
Experience full Service Manager integration within Microsoft Outlook. Create, edit, approve, and complete work items from this game-changing app.
Powerful data at your fingertips and insights into how a service management team is performing. Helps to also identify hot spots and trends in the data.
Integrate Microsoft Lync conversations with Service Manager seamlessly.
Easily manage your incidents, problems, service requests, changes, releases, and activities all in a single work view.
A complete replacement for the out-of-the-box Rich Text Format (RTF) knowledge base in SCSM - built on HTML.
Use this app and interface with our Asset Management app in order to make your data straightforward to manage through the power of Excel.
Improve work item reassignments by easily allowing analysts to be associated with support groups.
Take Service Manager views to the next level by displaying rich and sophisticated information, and allowing for advanced creating, editing, and managing of views.
Visualize all scheduled change requests within a single calendar view.
A connector between Service Manager and Service Management Automation to enable automating all or part of important IT processes.
Visualize all scheduled release records within a single calendar view.
Easily configure your business critical notifications across all process and activity areas.
Import CSV files from any source and on scheduled intervals without requiring any XML code knowledge.
View all work items in a clean, crisp, and re-written Preview Pane.
Automatically calculate and measure the risk of change requests following business logic.
Receive Outlook style pop-up notifications when work Items are assigned.
Gather initial information from a customer to help direct support towards an Incident or service request.
(FREE) Configure how many days an incident, service request, change, etc. should be closed.
Quickly deploy software, run diagnostic processes, view and manipulate services, processes, view information, and more, all without the end-users interaction.
(FREE) Allows an analyst to send an email to the affected user or other recipients from the context of an Incident in the Service Manager console.
(FREE) The Service Manager Action Log Notify app notifies the assigned to analyst when an end user comment is added and notifies the affected user when an analyst comment is added.
Record the amount of time spent working on other types of work items - either directly from a view of Work Items via a console task or from a work item form.
Quickly configure the essential communications around Incident and Service Request Management to streamline your operations.