Built for System Center. Ready for anything.
Apps that make System Center wonderful.
With the Cireson Platform, your service & asset management work better together.
Our mission is to make your working life ridiculously more productive by enhancing the Microsoft Cloud & System Center.
Born to transform your Microsoft Service Manager experience. This stream combines the blazing-fast Cireson Portal for end-users and analysts, which is designed for the hyper-connected world we live in. Made for any browser, device, or OS and includes the game changing Outlook Console plus much more.Demo
A complete replacement of the Microsoft Self-Service Portal for Service Manager. 100% browser, device, OS freedom. No SharePoint or Silverlight required. Ever.
Manage your Service Desk on the fly from any browser or device. Access incidents, changes, service requests, CMDB, and rich reporting.
Provide analysts and end-users a modern knowledge base to help easily resolve issues on their own.
Experience full Service Manager integration within Microsoft Outlook. Create, edit, approve, and complete work items.
Powerful data at your fingertips and insight into how a service management team is performing. Identifies hot spots and trends in the data.
Stay ahead of your day, and schedule your work intelligently. In one click, view your team, or work items assigned to you, making tracking and scheduling a breeze.
Integrate Microsoft Lync conversations with Service Manager seamlessly.
A connector between Service Manager and Service Management Automation to enable automating all or part of important IT processes.
Asset Management does not need to be expensive or complicated. Cireson directly integrates with Microsoft Configuration Manager, Service Manager, and other sources to manage every asset lifecycle from purchase to retirement. Ensure compliance, reduce costs, and gain control for all your business’s hardware and software assets.Demo
Control all your IT hardware and software assets from the technical, organizational, and financial perspective through their entire lifecycle.
Easily handle asset receiving, inventory audits, and asset swaps from your smartphone or Bluetooth device. Enhance mobile work and allow field technicians to update work on the fly.
Streamline the way you manage your data. Built to extend the Cireson Asset Management capabilities where you modify data, bulk import assets, and modify administration items and warranties/contracts all within Microsoft Excel.
Keep data fresh with scheduled data imports. Take advantage of built-in Microsoft System Center connectors, CSV file mapping, real-time Excel data updates, and other 3rd party sources via direct SQ Server access. All without any XML code knowledge.
Extend the Microsoft Service Manager Console with these must have Analyst and Administrator apps.Demo
Easily manage your incidents, problems, service requests, changes, releases, and activities all in a single work view.
Improve work item reassignments by easily allowing analysts to be associated with support groups.
Enhance Service Manager views by displaying rich information and allowing for advanced creating, editing, and managing of views.
Visualize all scheduled change requests within a single calendar view.
Gather initial information from a customer to help direct support towards an Incident or service request.
Easily set email notifications to analysts and associated support groups when work items are assigned or re-assigned.
View all work items in a clean, crisp, and re-written Preview Pane.
Automatically calculate and measure the risk of change requests following business logic.
Receive Outlook style pop-up notifications when work Items are assigned.
Visualize all scheduled release records within a single calendar view.
There might not be such a thing as a free lunch, but at Cireson there is certainly such a thing as free apps to help Service Manager Analysts and Administrators. Download as many as you like.Demo
Quickly deploy software, run diagnostic processes, view and manipulate services, processes, view information, and more, all without the end-users interaction.
Configure how many days an incident, service request, change, etc. should be closed.
Supports incident and service requests along with notification workflows.
Notifies the assigned to analyst when an end user comment is added and notifies the affected user when an analyst comment is added.
Allows an analyst to send an email to the affected user or other recipients from the context of an Incident in the Service Manager console.
Record time spent working on other types of work items - either directly from a view of Work Items via the Portal or from a form.