SMA Connector

Building on the amazing momentum around Service Management Automation and Windows Azure Pack, Cireson has created a connector between Service Manager and Service Management Automation, similar to the Service Manager – Orchestrator integration, to enable automating all or part of important IT processes.

Features

  • Built on a PowerShell-based workflow engine
  • Allows IT organizations to create workflows from a library of thousands of PowerShell cmdlets to automate everything from Active Directory to zipping files
  • Automate IT processes for request fulfillment and incident resolution
  • Automatically trigger SMA runbooks in response to objects being created/updated in the Service Manager database

Solution Inspiration

Microsoft’s System Center and Windows Azure Pack provide a flexible, powerful platform for automating IT from the device to the datacenter. Automating IT processes can save money, decrease time to delivery, and provide a more reliable and predictable service. Enabling people to engage with the IT organization through self-service user experiences increases customer satisfaction and ensures the IT organization and customer are always on the same page.

 

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