Service Desk Ticker – Community Free

The Service Desk Ticker app enables an Analyst to create an announcement within Service Manager and communicate those announcements directly to an employee’s computer in real time.

  • Step #1 – Create announcement
  • Step #2 – Set title, expiration date, and priority
  • Step #3 – Press OK and instantaneously everyone in your organization is made aware of severities, warnings, or general messages.

What does the employee see? An extremely clean ticker of information glides across the Windows Start menu letting them know the title and severity. The best part is that after the employee has read the message, all they have to do is click on the ticker to make the information disappear. Clean and simple.

How this helps your team: 

  • SCSM Admin: Easy installation and configuration.
  • SCSM Analyst: Announcements of service outages or upcoming changes will reduce the number of resulting Incident Report work items being created.
  • End User: Knowing that IT is aware of an outage will keep end users from having to report an Incident that is already being handled.

Screenshots

Features

  • Easy install, easy setup, and easy maintenance
  • Works natively with Service Manager announcements
  • Deployment of Service Desk Ticker app agent to desktops controlled by MSI
  • Configurable retrieval interval of announcements
  • Configurable color scheme for ticker messages
  • No XML, workflow, or custom work required

Solution Inspiration

Out of the box, Service Manager allows you to create announcements, such as “Email is down, Internet is not working, maintenance in Building 2, Floor 4”, but doesn’t actually let you communicate those announcements to your organization in any way. So when we created the Cireson Self-Service Portal, we decided to create an announcement feature to display messages to any employee when logged into the Cireson Portal. Although an elegant remedy to the issue, the obvious shortcoming here is that an employee has to be logged into the Cireson Portal to see the announcements. In the end, we decided to create the Service Desk Ticker app to solve the inherent challenge of communicating important messages to employees across your organization in real time.

Download the Cireson Service Desk Ticker – Community

To download the free Service Desk Ticker – Community app from Cireson, please complete the below form and we will automatically send you the app via e-mail. Registration will include you in all future notifications for updates to this app as they are released.

Cireson Support (phone, email, and web) is not included with this free Community app. For trouble shooting assistance, take advantage of the Cireson Community to find answers to your questions.

Let's talk. Please complete the form, or if you require immediate assistance then call + 1 (855) 871-1232.

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