Outlook Console

The game changing Cireson Outlook Console app brings the Service Manager experience into Microsoft Outlook, allowing for seamless management of day-to-day activities. It provides the ability to create, view, edit, and complete various incidents, changes, problems, activities, and service requests with greater ease than ever before.



  • Create and edit any work item from the Microsoft Outlook ribbon
  • View all active work items assigned to you and your associated support group
  • Create or add any email into a work item
  • Right-click on any email to perform in-context work item edits, approvals, or completions
  • Multilingual suppor
  • Search work items
  • Send email ability from views and forms
  • Show affected Items and affected Services

Solution Inspiration

Service Manager allows for IT operations to create and update work items from e-mails via the Service Manager Exchange Connector. The challenge is the inability to interact directly from e-mail within Microsoft Outlook to fully manage all functions of Service Manager, to include creating, editing, approving and completing any work item.


Customer Reviews

“The way Cireson integrated Service Manager into Outlook is genius. Most of spend the majority of our day working out of Outlook. Being able to access Incident, Change and Service management directly from outlook is awesome!! No more excuses for breeched SLA’s. Many of our stake holders still email in requests instead of submitting Incidents. Great value in being able to turn those emails into SCSM Incidents etc.”

Ian Macialek – Edmonton Catholic School District

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