Service Management - Cireson

Service Management

Remote Support

Console Apps

Born to transform your Microsoft Service Manager experience, our apps for Service Manager combine the blazing-fast Cireson Portal for end-users and Analysts alike. All designed for you in the hyper-connected world we live in across any browser, device, or OS.

Service Management

Extend the Microsoft Service Manager Console with these must-have Analyst and Administrator apps.

Self-Service Portal – Community

A complete replacement of the Microsoft Self-Service Portal for Service Manager (SCSM). 100% browser, device, OS freedom.

CMDB Portal

Manage Microsoft Service Manager Configuration Items on the fly from any browser or device. Access CIs including users, computers, business services and software.

Advanced Request Offering

Create dynamic forms with intelligent logic, which streamlines the service offerings provided to the end user.

Lifecycle Management

The Cireson Lifecycle Management app is a must-have for any successful migration and long-term implementation of Microsoft Service Manager

Outlook Console

Experience full Service Manager integration within Microsoft Outlook. Create, edit, approve, and complete work items.

Skype for Business Integration

Integrate Skype for Business conversations with Service Manager seamlessly.

SMA Connector

A connector between Service Manager and Service Management Automation to enable automating all or part of important IT processes.

Analyst Portal

Manage Microsoft Service Manager (SCSM) on the fly from any browser or device. Access incidents, changes, service requests, CMDB, and rich reporting.

Analytics

Access valuable data and key performance metrics at a glance with powerful reports and custom dashboards.

My Calendars

Stay ahead of your day and schedule your work intelligently. In one click, view your team or work items assigned to you, making tracking and scheduling a breeze.

Survey app

The Survey App works in conjunction with the Cireson Analyst Portal, providing your IT department the ability to conduct surveys tailored to your needs.

Affected User

In a single interface, an Analyst can capture the customer’s information, understand the issue at hand, and then easily determine whether the request is an incident or a service request.

Advanced Send Email

Allows an Analyst to send an email to the Affected User or other recipients from the context of an incident in the Service Manager Console.

Remote Support

Enable Support Teams to provide instant and secure remote support to end users and customers with our Remote Support apps. Built to leverage Microsoft Configuration Manager with the ability to integrate natively into your ITSM solution, Support Teams can maximize productivity and increase end user satisfaction.

DEVICE MANAGEMENT

Apps to support and manage devices, from delivering software to viewing device information and performing remote diagnostics.

Device Insights

Get valuable insights into the state of your device, from hardware information to information about user interactions.

Software Deployment

Enable Support Teams to quickly and easily deploy software to both users and devices from any web browser.

Patch Control

Quickly identify what patches are available for a given client, and once assigned you can force the installation of a given patch.

Service Control

View installed and running services and choose to stop, start, or restart a given service in order to resolve an issue.

User Affinity

Track asset ownership in the same place you track the asset itself.

Script Control

Remotely deploy PowerShell scripts to any device.

Remote Actions

Support devices in your environment with remote troubleshooting actions, and an array of other actions.

Collection Control

Collections are the core of device management within Configuration Manager. Now you have the power to add and remove devices within the Cireson Support Tools.

Software Control

Quickly see what software, including version information, is installed on a client to repair or remove software.

Process Insights

See live process information and make informed decisions about device performance issues and possible solutions.

Deployment Insights

Easily identify what software is deployed to a specific device, identify errors, and deployment status.

USER MANAGEMENT

Apps to support and manage users, from resetting and unlocking passwords to viewing user information and controlling group membership.

User Insights

Get valuable insights into a user’s account, including if an account is locked out or disabled, and validating a deployment.

Software Deployment

Enable Support Teams to quickly and easily deploy software to both users and devices from any web browser.

Group Control

Give your Analysts the control they need to assign/remove users to active directory groups in an intuitive and secure manner.

Announcements

Keep users up-to-date with important updates and changes by easily creating and delivering announcements in real time on targeted devices.

Account Control

Quickly identify account issues, unlock and reset passwords, enable an incorrectly disabled account, or quickly disable an account.

Device Affinity

See what devices are assigned to the user and activate Device Management functionality from the device list.

Deployment Insights

Easily view the status of a software or application package to identify any issues that might need to be addressed.

Console Apps

Extend the Microsoft Service Manager Console with these must have Analyst and Administrator apps.

My Active Work Items

Easily manage your incidents, problems, service requests, changes, releases, and activities all in a single work view.

Group Assign

Improve work item reassignments by easily allowing analysts to be associated with support groups.

Change Calendar

Visualize all scheduled change requests within a single calendar view.

Notify Analyst Pro

Easily set email notifications to analysts and associated support groups when work items are assigned or re-assigned.

Risk Calculator

Automatically calculate and measure the risk of change requests following business logic.

Release Calendar

Visualize all scheduled release records within a single calendar view.

PowerShell Activity

Simplify and enhance the automation of system tasks and common processes within the native Service Manager Console.

View Builder

Enhance Service Manager views by displaying rich information and allowing for advanced creating, editing, and managing of views.

Affected User

Gather initial information from a customer to help direct support towards an Incident or service request.

Preview Pane

View all work items in a clean, crisp, and re-written Preview Pane.

Tier Watcher

Receive Outlook style pop-up notifications when work Items are assigned.

Live Demo: See Our SCSM Apps in Action

See how easy it is to empower Analysts and end users with our apps for Microsoft Service Manager. Schedule a demo with one of our ITIL-certified System Center experts.