Analyst Portal for Microsoft Service Manager

Features

Cutting edge architecture with memory cache on web server for enhanced performance and scalability
Modern HTML 5 design with no dependence on plugins
100% browser, mobile device, and OS agnostic
Accessible over the Internet or within an Intranet
Create and edit any kind of work item such as incidents, change requests, plus any other process domain templates
Easily manage all your active work in a single streamlined view
Improve work item reassignments with built-in logic between analysts and support groups
Parent/child relationships for work items supported
Windows integrated single sign-on or challenge/response for non-domain joined devices
Integrated HTML Knowledge Base: Create, edit, manage, search, and view articles in HTML format within the Portal
Portal can be completely rebranded to match your organization’s style and enhance the overall user experience
Use default work item templates as well as create and edit your own for any kind of work item such as incidents, change requests, and many other process domain templates
Custom Forms: Configure the layout of control, define tabs and sections, set field requirements and read-only fields, configure user properties, set role-specific default work items for users and analysts, configure an enumeration picker, target forms to specific roles, and more
Easy to use advanced Custom Tasks with 1-click controls: Add custom tasks to the work item form task panel, add buttons on forms with custom script to execute when clicked, and add event handlers that will execute custom code when field values are changed
Scalable technology with web service API’s included out of the box enable you to build and extend solutions on the Cireson Platform. For example, this is how Cireson built its own Survey App.

Overview

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Analyst Portal 1

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