Experts Live Europe is a community-driven IT conference with a focus on Microsoft cloud, datacenter, security and modern workplace solutions. Bringing together professionals looking to share insights and knowledge on the latest Microsoft solutions, Experts Live EU is the ideal first international event for the team to showcase their cloud-based IT Service Management platform built for Microsoft Teams: Tikit by Cireson.
The Cireson team has a history at Experts Live having both exhibited and presented at numerous past events. This year, however, marks the team’s first time back in five years and their first time showcasing a cloud-based solution. When asked about the return of Cireson to Experts Live, Isidora Katanic-Maurer, Head Organizer for the event said: “At Experts Live Europe we are beyond excited to welcome back one of our most loyal sponsors of the conference, the team at Cireson. This year, it’s even more exciting for our attendees to learn about process automations and improving the employee experience through live demos of Tikit, Cireson’s cloud-based Microsoft Teams Ticketing Solution. IT Professionals from around the world gather together at Experts Live on September 18-20, 2023, in Prague to learn more about groundbreaking solutions, like Tikit.”
Attending Experts Live EU?
Those who will be in attendance at Experts Live Europe can connect with the Tikit team at their booth, located near the Community Stage and Lounge. The team will be available to answer questions, give live demos and will be giving away exclusive swag. Be sure to stop by the booth for your chance to enter to win a Nintendo Switch. Individuals unable to attend but still interested in connecting with the Tikit by Cireson team can enquire via email at team@tikit.ai.
About Tikit by Cireson
Tikit is a Microsoft 365 ITSM Platform that matures with your Microsoft 365 technology adoption. Tikit allows your employees to request support without disrupting their flow of work by living where they already communicate and collaborate. Built exclusively for Microsoft Teams and the M365 ecosystem, it works wherever your employees choose to work, without missing a beat.
Tikit features include:
- Ticket Creation from Teams Chat or Email
- AI-Powered Ticket Deflection
- Custom Statuses and Categories
- Support Groups
- Ticket Templates
- Custom Forms
- Multi-Department Support
- Advanced Automations
- Custom Views
- Service Level Agreements
- Satisfaction Surveys
- Approvals
- Full API Access
- Intune Device Management
- Power Automate Integration
- Power BI Advanced Reporting
What’s Next?
As Tikit continues to grow in functionality, the team is working diligently to update and add new features driven by customer feedback. Most recently, the team launched Tikit’s third plan offering: Microsoft 365 ITSM. With this new plan offering, Tikit is better positioned to serve larger, more process-mature organizations.
Additionally, as this is the first international event for Tikit, it marks a noticeable active expansion into international markets. In order to keep up with the increasing international demand, Tikit has adapted Language Localization functionality to meet the needs of a multitude of organizations and is continuing to expand available languages.
As a cloud-based solution, the Tikit team is hyper focused on their ongoing commitment to its security posture. Most recently, Cireson has achieved SOC 2 Type 2 compliance for Tikit. In an effort to provide customers with all the assurances they need, the Tikit team is actively working on improving and extending its security posture. Ultimately, the SOC 2 Type 2 attestation can be seen as a robust foundation paving the way to conquer additional compliance frameworks like HIPAA, GDPR and the ISO27000 series.
Interested in trying Tikit? We offer a 14-day free trial. We are so confident in Tikit’s capabilities, we’ll set it up for free to ensure you are getting the most out of your free trial. Schedule your complimentary setup call today. Want to see what’s coming for Tikit or provide input on new features you’d like to see? Check out the Tikit roadmap here to submit new ideas and upvote existing requests
