Microsoft 365 Service Desk, Built Exclusively for Teams
Features designed to centralize support in Microsoft Teams and maximize your Microsoft cloud investments.
It Began with an
AI Experiment
During the 2020 shift to remote work, we experimented with building AI-ticket deflection into Microsoft Teams to integrate with System Center Service Manager. It quickly became clear that the infrastructure needed to support AI ticket deflection could power a full-on ticketing system. So, we built an entirely new cloud-based service desk solution, powered by the Microsoft 365 ecosystem, to meet the evolving support needs of today’s hybrid workforce.
Microsoft Teams Desktop, Web and Mobile
Tikit Agent Web Portal
Tikit Employee Help Web Portal
Service Desk Solutions Where You Work
Tikit by Cireson allows your employees to request support without disrupting their flow of work by living where they already communicate and collaborate. Built exclusively for Microsoft Teams and the M365 ecosystem, Tikit by Cireson works wherever your employees choose to work, without missing a beat.
Product Features Designed for Seamless Support
- Ticket Creation from Teams Chat or Email
- AI-Powered Ticket Deflection
- Custom Statuses and Categories
- Support Groups
- Ticket Templates
- Custom Forms
- Single Sign-On
- Multi-Department Support
- Advanced Automations
- Custom Views
- Service Level Agreements
- Satisfaction Surveys
- Approvals
- Full API Access
- Microsoft 365 Integrations:
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- Intune Device Management
- Power Automate Integration
- Power BI Advanced Reporting
- Intune Device Management
Why Ticketing in Microsoft Teams?
In the new hybrid work environment, in-office and remote employees are centralizing work in Microsoft Teams.
- Employees IM individual IT agents directly for support
- Employee questions can often be repetitive
- It’s difficult for agents to organize work in Teams
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Maximize Value from
an Investment You’ve Already Made
Tikit by Cireson removes barriers between users and data, allowing employees to work wherever they want. This is accomplished through seamless and secure integration, using your existing Microsoft 365 configuration. Open and work tickets in Teams, access device data from Intune, kickoff automations with Power Automate and build dashboards in Power BI. The more Microsoft cloud technology you use, the more powerful Tikit becomes.
- Install, configure and add users in minutes.
- No login forms or new passwords to remember.
- Trust that your user data stays with Microsoft.
Support Solutions for Every Employee
In today’s hybrid work environment, employees want real-time solutions to their problems without the delay of human interaction. That’s why Tikit by Cireson includes the Tikit Virtual Agent within Microsoft Teams.
Tikit Virtual Agent leads to a more positive employee support experience by empowering employees to help themselves, automating ticket routing and reducing downtime spent waiting for a resolution.
