We talked about INNOVATE 2022-related questions during this Cireson Community Open Floor meetup, since we are less than a week away from the event. Customer experience of Analytics Archiver was also discussed, along with Cireson Portal for Service Manager v11.6 features and a quick demo to see them in action.

You’ve no doubt heard a lot about Cireson’s INNOVATE 2022 virtual conference, but here is a quick snapshot of details that you might need now.

Microsoft Service Management for the Hybrid World

Where to register: Cireson’s INNOVATE website

 Sessions:

  • Reporting Without SQL: Enable Your Workforce with Data using SCSM and Power BI
  • Managing a Service Desk Remotely
  • Demystifying Artificial Intelligence​ and Its Use Cases
  • Can You Integrate It…? Yes You Can!
  • Consistency is Key: Consuming Data & Connecting Systems with PowerShell
  • Leveraging Power Automate in SCSM
  • Luby’s Case Study: Service Desk via M365

Topics this year include challenges and opportunities in collaboration, interoperability and artificial intelligence—key elements in supporting a hybrid workforce and navigating hybrid (on prem + cloud-based) environments. Cireson is finding ways to increase your productivity by bringing more Microsoft platforms into your environments.

Whether you attend live or register to gain access to presentation content, look for post-event emails with session recording links and other follow-up content.

We do recommend planning sessions you want to attend live, because conversation moves into lounges after each session. You can ask questions, get ideas, brainstorm and chat about your environment and the future of certain technologies during lounge time.

Lounges are a feature many customers liked from last year’s INNOVATE, but we want to know your thoughts and opinions about this year’s event. Engage with us and let us know!

Demo: Analytics Archiver, Preserved IIS Settings, Adding Activities to Parallel Activities

You can see ticket details in Cireson’s Analytics Archiver, but what if you just need to create a view with a preview of the resolution or service request notes for a high volume of tickets (the kind of thing that is handy during an audit)?

Justin Workman, senior support engineer at Cireson, showed us a workaround, along preserved IIS settings and the ability to add an activity to an in progress parallel activity. This was done to prevent disruption to workflows, which can happen if an activity is added in the wrong status. But now once an activity completes, the rest of the activities will complete as well.

Best practice: you must install Cireson Analytics when downloading v11.5 to prevent problems, including an inability to open tickets. However, you can then turn analytics off if you aren’t ready to use it. Keep in mind that it will take time to populate, so give yourself a buffer and make a plan to reduce data retention settings.

We cover Cireson Portal and SCSM hacks, along with your insights and questions in biweekly Community Open Floor sessions, and we’d love for you to join us. Register now!