INNOVATE 2022: Microsoft Service Management for the Hybrid World

Microsoft Service Management at INNOVATE 2022

Last year’s INNOVATE 2021 virtual conference explored how to futureproof your Microsoft System Center Service manager (SCSM) strategy. We combined practical “how-to” instruction with use cases and thought-provoking sessions designed to maximize your Microsoft investment and expertise for the long haul.

Twelve months later it almost feels like a different world. Some demands are still ever-present: the need to upskill quickly, distinguish valuable product and industry news, find technologies worth pursuing and think out-of-the box to add value. But most IT departments now are also faced with supporting a hybrid workforce, often with hybrid technology infrastructure. That’s challenging enough. And approaches that promise efficiency, like integrations and automation, still require knowledge, thought and practical know-how.

We’ve got you covered.

Welcome to INNOVATE 2022

INNOVATE 2022 on May 25 is taking the current and future landscape into account, bringing together thought leaders, subject matter experts, customers and community members to explore Microsoft Service Management for the Hybrid World. We’ll dive into the different facets of collaboration, interoperability and artificial intelligence—three pillars that serve as keys to navigating IT service management now and in the future.


Providing seamless service with the goal of improving the employee experience is all the rage. We’ll talk through methods that help you modernize the support experience by coordinating various channels and processes.


If you’ve invested in the Microsoft ecosystem, you have powerful tools in-house. The biggest obstacle is removing barriers so that you can capitalize on data and features wherever they are housed, on-prem or in the cloud.

Artificial Intelligence

Automation can go a long way towards improving end user and IT department experience. It comes down to knowing what functions or processes are suited for automation. We’ll demystify the concept and walk through how to identify opportunities so that anyone on staff can implement AI.

Interactive Opportunities

We’ll dive deeper into session topics soon, so that you can prioritize attendance. You will, of course, be able to reference all session recordings after the conference broadcast.

But sometimes new ideas spark during networking and conversation. Though INNOVATE is virtual this year, you will have plenty of time for interaction! We encourage questions at the end of presentations, but you’ll also have the chance to engage with speakers and subject matter experts in lounges in after sessions.

Stay tuned for the full agenda announcement, but until then register for INNOVATE 2022 and catch up on what we explored last year.

INNOVATE is Cireson’s virtual conference designed to empower IT professionals with innovative technology, processes and industry best practices while elevating IT service management quality.

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