Definitive Service Manager PowerShell: Part 4 Classes, Lists, Getting items, and Updating Items. We’ve covered some decent Service Manager ground in just 3 blog posts. In this post, we’re going to take

Definitive Service Manager Powershell Part 3 How did you do on the homework assignment? Did you get different Objects of different Classes out of your

Definitive Service Manager Powershell Part 2 Following up on our definitive commands from the previous post, let’s talk about using a couple of them in practice. For these examples,

Definitive Service Manager Powershell You’re syncing data from Operations Manager or Configuration Manager. Maybe even non-Microsoft products through the Cireson Asset Import Connector via a CSV or SQL database, maybe just

The latest version of our Management Packs for Service Manager are out now! New security release features console app installer. Improved Security for Your Organization, Ease of

IT expenses have come into the spotlight even more than normal since the Covid-19 pandemic swept the globe. IT organizations, large and small, are being

The way we all work changed significantly in 2020. The global workforce has largely shifted to remote work and, despite the world’s best efforts, the

Whether you’ve considered user experience a priority for your service desk in the past or not, you absolutely must consider it a priority in the

Managing admin rights for support staff has always been a challenge but the goal remains unchanged:   “Give staff enough access to get their job done and operate

In the v10 release we will be bringing all the features from the 9.4+ latest releases into the baseline release along with many customer fixes.