V11.2.1 gives administrators and analysts a way to centralize even more administration in the Cireson Portal, by importing Configuration Item Templates from the Microsoft System Center Service Manager (SCSM) console. Sure, you’re used to being

With so many new technology systems vying for space—and your attention—in the market, it might appear that you need to change your ITSM solution. After

Nearly 42 percent of U.S. employees previously working in an office are remote now, according to CNBC All America Survey. It’s an abrupt change for the

The flexibility of Microsoft System Center Service Manager (SCSM) stems from its ability to help you turn any organizational process into a standard, templated workflow. When you really think about it, pretty much

Reset ITSM Strategy  During the past year and a half, businesses have had to adapt quickly to a great deal of change. Depending on the

Innovate 2021 is almost here! This year, two tracks of sessions will be running alongside each other from 9:00 a.m. – 4:15 p.m. Eastern Daylight

You work in IT, so you know how quickly new technologies can affect organizations, departments and individual performance. But you may not know how to:

Cireson’s Innovate 2021 is just around the corner! We’re going to look at Microsoft System Center Service Manager (SCSM) from many different angles at this

This blog series is co-written by: Adam Dzyacky, Product Manager at Cireson Dujon Walsham, Director at Walsham Solutions Ltd. This blog series will show you