Blog & Resources
Improve Workflow Automations with Cloud Activity for SCSM
We’ve got a new cloud activity app available and with it, moving between PowerShell Activity or Webhooks directly within the flow of work has never been easier. Not to mention, triggering PowerShell Activity from Incidents! Service Requests, Change Requests, Release Records and Incidents There are several different camps you could fall into here: Potentially, you fall into every single one
Cireson Portal for Service Manager (SMP) v11.8 with Custom Actions to OData Grids
Looking for even more functionality on Work Item grids? With v11.8 of the Cireson Service Manager Portal (SMP), Quick Actions and extensibility arrive on Custom Grids giving you more flexibility than ever before. Custom Actions to OData Work Item Grids In the Service Manager Portal we’ve supported the ability to generate custom OData Grids so you could render data out
3 Best Practices for SCSM Management Packs
This blog has been updated from its original 2020 version, SCSM Management Pack Naming Best Practice. Management packs are used in Microsoft System Center Service Manager (SCSM), to contain information (anything from configurations, custom objects, classes, workflows, views, forms, reports or knowledge articles), required in various IT Service Management (ITSM) processes. When they are set up properly, management packs help
Hardware Asset Management Process & Best Practices
Learn how to create an effective hardware asset management process with these best practices from Cireson’s Global Delivery Services Manager Geoff Ross.
3 Ways SCSM Users Can Overcome ITSM Challenges
Despite ITSM industry challenges, SCSM users can find support and improve their internal environments. We have three offerings to help.
5 ITSM Reporting Best Practices for SCSM Data
The good news is that service desks can generate a great deal of data for ITSM reporting. The bad news is that without clarity and a vision, you could miss the opportunity to communicate valuable insights. Cireson recently released a few new Add-Ins that help you drill down and visualize Microsoft System Center Service Manager (SCSM) data more effectively. In
Get Custom Dashboards by Defining Your Own Widgets
Learn how to leverage Cireson’s widget framework to create custom dashboards with widgets you define.
Spot Trends and Support Reporting Quality with WordCloud Widget Add-In
Cireson’s new WordCloud Widget Add-In for SMP visualizes service desk data. Use it to get quick insights and add dimension to regular reports.
Speed Up Service Desk Data Analysis with New Page Filter Widget Add-In
Cireson’s new Page Filter Widgets Add-In provide an easy, efficient way to access, visualize and assess service desk organizational data. See how Add-Ins improve Service Manager Portal usability.
Q3 2022 Cireson Customer Webinar Recording
Catch up on the product, service and customer success details discussed during the Q3 2022 Cireson Customer Webinar! Webinar Recording Resources Check out these helpful links from the presentation: Power Automate Add-Ins Overview Cireson Community Open Floor Interested in Cireson MSP? Tikit by Cireson Cireson provides product, service and customer success updates each quarter. Stay tuned for news about the
Create Easy “Custom” SMP Experiences with HomePage Widgets Add-Ins
Learn how to customize your homepage without the challenges of coding. Take advantage of Cireson SMP HomePage Widgets Add-Ins, which give you added functionality, easily.
What is Microsoft Service Manager?
Microsoft Service Manager is a powerful IT Service Management solution that is flexible and cost-effective, particularly for Microsoft users. We outline key components and benefits in this blog.
