The other day, I was on a call with a person who was describing to me a common “deer-in-the-headlights” situation. As an IT Manager, this person decided to move on from their simplified ticketing system to incorporate ITIL and Microsoft System Center Service Manager into the beginnings of a more mature IT Service Management solution for their company. After learning

2017 has been a year of exciting new products, awards, and plenty of innovation at Cireson and for the community at-large. From the 25th anniversary of the vision for Microsoft Configuration Manager, to updates for Microsoft Service Manager, and new Cireson apps, this year has seen great progress in System Center technology. As we look ahead to 2018, there are even more exciting new solutions on

As every year passes, we like to reflect on the most popular discussions in our System Center community. From the 25th birthday of Configuration Manager to huge news surrounding System Center, this year has been a great one! Check out our most popular webinars below. What’s New in Cireson Solutions for System Center Service Manager – July 26 https://vimeo.com/226456663 What’s

What is a Service Level Objective (SLO)? A Service Level Objective within ITIL is a contract or agreement negotiated between you as a service provider and your customer(s). A Service Level Agreement (SLA) describes the service and specifies your responsibilities that you will deliver to the customer. You might use a single SLA across several services or even customers, depending

With 2018 around the corner, we’ve been sharing information with customers and the community about the roadmap of both Cireson products as well as Microsoft System Center, specifically Service Manager and Configuration Manager. It’s great to see all the enhancements and excitement around Configuration Manager, which recently celebrated its 25th anniversary. The global community of Configuration Manager users continues to

ConfigMgr Admins admit it – you really don’t want non-admins to access the Configuration Manager (SCCM) Admin Console. And clearly you don’t want anyone to install software manually.  So, what do you do? Luckily there is the Role-Based Access Control (RBAC) feature in Configuration Manager where you can control what users can see, modify, etc. Yet it’s a time consuming

Recently we added to the constantly expanding feature set of  the Cireson Portal for Configuration Manager. Commence is an OSD Frontend designed for supporting bare-metal OS installation, reinstallation and decommissioning of computers. It offers a secure frontend for administrators, super users or even end users to provide support for installing or reinstalling computer using network boot (F12 boot).   OS Deployment

The brand new PowerShell Activity App from Cireson simplifies and enhances your automation efforts for system tasks and common processes within the native Service Manager Console, reducing the need for outside systems, such as Azure automation or Orchestrator Runbooks.  Gain front-end visibility into the automation steps of your workflows and utilize the capabilities of PowerShell directly within your daily processes.​A few of the features

We are excited to announce that Password Reset v3 is now available. This new version features the popular Questions & Answers functionality, among other great enhancements. Continuing to listen to customer and community feedback, we understand that security is paramount. Now, in addition to two-factor authentication, users can set pre-defined questions and answers to securely authenticate their account from any device,

Hopefully by now you’ve had a chance to either look at the information we’ve provided on the Preview 2 release of the Cireson Portal for Configuration Manager (outside of this blog post), or even have had a chance to play with the pre-release product. We’re really excited about the improvements that we’ve made since the initial Preview release just a

In my most recent blog post, I mentioned that you should probably be keeping up to date with the current branch releases. The latest version of Configuration Manager current branch is 1610. It was released in November of 2016. If you have not updated to it yet, here is a quick recap of just a handful of the cool new