The World's Best
Microsoft Service Desk

We build industry-leading IT Service Management products that natively integrate into Microsoft Teams and Microsoft Service Manager.

Years
15

Microsoft Premier Partner since 2011

MILLION
1.6

People trust our products

OUT OF 5
5

On Microsoft Teams Appstore

Cireson + Microsoft + AI = Service Desk Magic

Since our early days, we have been pioneering service desks with Microsoft technology, designing human-centered solutions that drive innovation.

We develop powerful yet easy-to-use IT Service Management (ITSM) products from the ground up, delivering seamless, AI-enhanced support experiences that scale with your team.

Meet Our Products

Tikit Logo Color

Conversational AI-Powered Service Desk Made for Microsoft Teams

Tikit transforms Microsoft 365 with:

SMP
Service Manager Portal Logo Color

Unlock the Full Power of Microsoft System Center Service Manager

Service Manager Portal (SMP) transforms Microsoft SCSM with:

Proud of your team's hard work? Get the recognition you deserve.

2025 ITSM Awards Submissions Open through July 16

Put Cireson Service Desk to work for IT Accounting DevOps Facilities HR Marketing

Built for Microsoft. Ready for Anything.

Streamline workflows and improve productivity across the Microsoft Cloud with Cireson. Our solutions connect effortlessly with the tools you rely on daily—Azure DevOps, OpenAI, Entra, Intune, Power Automate, Power BI, System Center, and Teams—unlocking the full potential of your Microsoft investments.

With powerful integration possibilities, what will you create?

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What Our Customers Are Saying

Testimonial
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An Absolute Lifesaver

"Tikit has been an absolute lifesaver for our company to get IT support on track."
Thomas Portz
Systems Engineer at MXD Process
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Top-Notch Support

“The support from Cireson has been top-notch. It’s one of the best decisions we made.”
Markus Klein
Chief Technology Officer at ConStraight
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I've Loved it!

“Support from the Tikit team is just incredible…I couldn't ask for a better company to work with. I’ve loved it.”
Demi Vargas
Operations and Professional Development at Southwest Bank
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Configuration is Easy

"We were up and running within a couple of days – including testing. The configuration is easy."
Jan Vidar Håtuft
Senior Engineer at Norwegian School of Economics
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Refreshing to Work With

"It's refreshing to work with a company like Tikit…they truly live up to their promises."
David Morris
IT Support Manager at Yzer
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The Best Vendor

"I love Tikit. We are only limited by our imaginations in Power Automate. The features they deliver are great, and everyone I/we have ever spoken with is incredible. Tikit is the BEST vendor we are working with right now. And I am genuinely blown away that from the moment we signed to even now...everyone is STILL helping us."
Lee Bodson
Information Technologist at Public Health Sudbury & Districts
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Ready to Experience Tikit?

Demo

Let us walk you through a live demo and answer any questions you might have.

Free Setup

We’ll configure everything you need to start using Tikit right away.

Free 14 Day Trial

Want to get started on your own? Install Tikit and try it out for 14 days, free.

The Cireson Difference

100% Microsoft Focused

Every decision we make is with Microsoft technology in mind.

Ease of Use

Our solutions are intuitive and user-friendly.

Exceptional Support & Community

Dedicated customer service and an engaged user community.

Customer-Centric Approach

We listen and turn feedback into actionable improvements.

Doing the right thing

We prioritize doing the right thing all the time for our customers and partners.

Proven Industry Experience

IT Service Management is in our DNA.

The Latest at Cireson

AI ITSM Checklist: Does Your Current Tool Do This?

AI ITSM Checklist: Does Your Current Tool Do This?

Artificial intelligence is rapidly transforming IT service management (ITSM). From improving resolution times to automating repetitive tasks, AI can reshape how your service desk delivers value to employees and the…

5 Signs Your Organization Needs a Multi-Department Help Desk

5 Signs Your Organization Needs a Multi-Department Help Desk

Think help desks are just for IT? Think again. As the modern workplace grows more digital and collaborative, every department—not just tech support—plays a role in keeping operations running smoothly.…

Who Is IT Monkey?

Who Is IT Monkey?

Meet the Fuzzy Force Behind the Culture at Cireson World Traveler. Code Whisperer. Banana Muffin Enthusiast. Name: IT MonkeyJob Title: Director of Culture at Cireson Location: Global citizen, currently headquartered…

How to Use Tikit as a Helpdesk Solution for Human Resources

How to Use Tikit as a Helpdesk Solution for Human Resources

Turn Microsoft Teams into an effective help desk solution for your HR department.

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