Microsoft Service Manager (SCSM) is a robust IT Service Management solution with an integrated platform for automating and adapting ITSM best practices to provide IT-as-a-Service. SCSM was built around Information Technology Infrastructure Library (ITIL) standards and Microsoft Operational Framework (MOF), enabling organizations of all sizes to increase efficiency and increase end user satisfaction. SCSM supports all of the primary ITIL components for Incident, Problem, Service Request, Change Request, and Release Management.
The workflow and automation capabilities with SCSM and Orchestrator (SCORCH) are extremely powerful and a strong competitor with other ITSM solutions. Out of the box, SCSM provides the ability to create workflows based on your organization’s processes, whether simple routing of Work Items or processes that extend beyond the IT department. With SCORCH integration and Cireson Solutions in the mix, you can automate more complete processes freeing up your staff’s time to focus on more important tasks. Learn more about the robust capabilities of SCSM.
There’s a lot you can do with Service Manager to make it work better out of the box for your organization. With over 52,000 System Center consulting hours at Cireson, we’ve compiled a list of best practice tips to help maximize your investment and increase productivity. Check some of them out below:
We have numerous free SCSM apps for the community to help you #domore with your System Center investment. Download as many as you wish!
Check out some of the highlights from the Cireson Community and and join the discussion today!
Here are some helpful third-party SCSM apps.
Journey Through ITSM with SCSM & Cireson
Walk through the journey of Incident Management, Service Fulfillment and Change Management to align your ITSM program with ITIL best practices. These webinar recordings share tips for developing a mature ITSM program and focus on elements to ensure your ITSM goals are achieved.