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What is Microsoft Service Manager?

Microsoft Service Manager (SCSM) is a robust IT Service Management solution with an integrated platform for automating and adapting ITSM best practices to provide IT-as-a-Service. SCSM was built around Information Technology Infrastructure Library (ITIL) standards and Microsoft Operational Framework (MOF), enabling organizations of all sizes to increase efficiency and increase end user satisfaction. SCSM supports all of the primary ITIL components for Incident, Problem, Service Request, Change Request, and Release Management.

The workflow and automation capabilities with SCSM and Orchestrator (SCORCH) are extremely powerful and a strong competitor with other ITSM solutions. Out of the box, SCSM provides the ability to create workflows based on your organization’s processes, whether simple routing of Work Items or processes that extend beyond the IT department. With SCORCH integration and Cireson Solutions in the mix, you can automate more complete processes freeing up your staff’s time to focus on more important tasks. Learn more about the robust capabilities of SCSM.

SCSM Tips & Tricks

There’s a lot you can do with Service Manager to make it work better out of the box for your organization. With over 52,000 System Center consulting hours at Cireson, we’ve compiled a list of best practice tips to help maximize your investment and increase productivity. Check some of them out below:

SCSM Tips and Tricks

SCSM in the Real World

Check out how one organization improved their efficiency and productivity with SCSM and Cireson.

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Skövde Municipality

The Skövde Municipality IT Department is responsible for supporting about 7,500 employees across Skövde, Hjo, and Tibro Municipalities. They needed a more user-friendly experience for end users to request services throughout their organization. Working with Cireson partner Innofactor, they customized the Cireson SCSM Self-Service Portal to create categories for more than 70 forms with role-based access and visibility. Magnus Lundgren, Objektspecialist, shared some of what they were able to accomplish with System Center, SCSM, Cireson apps, and Cireson Community solutions.

Resources, Free Apps, Tools & More

There are a variety of free and useful SCSM applications and tools from Cireson, the Microsoft SCSM TechNet gallery, and the larger System Center community.

Free SCSM Apps from Cireson

Apps & Tools from the Cireson Community