What is Microsoft Service Management?
Understanding Service Management Service Management is a set of practices and processes that are used to design, deliver, manage and improve IT services in an
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Mastering ITIL: A Comprehensive Guide to Understanding and Implementing Best Practices
IT Service Management (ITSM) is a crucial aspect of modern businesses and IT Infrastructure Library (ITIL) is the most widely adopted framework for ITSM. ITIL
Tikit by Cireson Exhibiting at Experts Live Europe 2023
Experts Live Europe is a community-driven IT conference with a focus on Microsoft cloud, datacenter, security and modern workplace solutions. Bringing together professionals looking to
Tikit by Cireson to Exhibit at Experts Live Europe, Showcasing Ticketing for Microsoft Teams
SAN DIEGO, September 18, 2023 — Cireson, the experts in Microsoft Service Management and a Gold Certified Microsoft partner, will exhibit this month at Experts Live
Hardware Asset Management Process & Best Practices
Learn how to create an effective hardware asset management process with these best practices from Cireson’s Global Delivery Services Manager Geoff Ross.
3 Ways SCSM Users Can Overcome ITSM Challenges
Despite ITSM industry challenges, SCSM users can find support and improve their internal environments. We have three offerings to help.
5 ITSM Reporting Best Practices for SCSM Data
The good news is that service desks can generate a great deal of data for ITSM reporting. The bad news is that without clarity and
Get Custom Dashboards by Defining Your Own Widgets
Learn how to leverage Cireson’s widget framework to create custom dashboards with widgets you define.
Spot Trends and Support Reporting Quality with WordCloud Widget Add-In
Cireson’s new WordCloud Widget Add-In for SMP visualizes service desk data. Use it to get quick insights and add dimension to regular reports.
Speed Up Service Desk Data Analysis with New Page Filter Widget Add-In
Cireson’s new Page Filter Widgets Add-In provide an easy, efficient way to access, visualize and assess service desk organizational data. See how Add-Ins improve Service Manager Portal usability.
