The game changing Cireson Outlook Console app brings the Service Manager experience into Microsoft Outlook, allowing for seamless management of day-to-day activities. It provides the ability to create, view, edit, and complete various incidents, changes, problems, activities, and service requests with greater ease than ever before.
Service Manager allows for IT operations to create and update work items from e-mails via the Service Manager Exchange Connector. The challenge is the inability to interact directly from e-mail within Microsoft Outlook to fully manage all functions of Service Manager, to include creating, editing, approving and completing any work item.
Ian Macialek – Edmonton Catholic School District
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