Outlook Console
The game changing Cireson Outlook Console app brings the Service Manager experience into Microsoft Outlook, allowing for seamless management of day-to-day activities. It provides the ability to create, view, edit, and complete various incidents, changes, problems, activities, and service requests with greater ease than ever before.
![App - Outlook Console 1 Outlook Console](https://cireson.com/wp-content/uploads/2022/02/NEW-Outlook-Console_forwebsite-1-1920x950_c.png)
![App - Outlook Console 2 OC-2-1920x950_c](https://cireson.com/wp-content/uploads/2022/02/OC-2-1920x950_c.png)
![App - Outlook Console 3 OC-4-1920x950_c](https://cireson.com/wp-content/uploads/2022/02/OC-4-1920x950_c.png)
![App - Outlook Console 4 OC-5-1920x950_c](https://cireson.com/wp-content/uploads/2022/02/OC-5-1920x950_c.png)
Features
- Create and edit any work item from the Microsoft Outlook ribbon
- View all active work items assigned to you and your associated support group
- Create or add any email into a work item
- Right-click on any email to perform in-context work item edits, approvals, or completions
- Multilingual support
- Search work items in the Outlook Console App
- Send email ability from views and forms
- Show affected Items and affected Services
Customer Reviews
Solution Inspiration
Service Manager allows for IT operations to create and update work items from e-mails via the Service Manager Exchange Connector. The challenge is the inability to interact directly from e-mail within Microsoft Outlook to fully manage all functions of Service Manager, to include creating, editing, approving and completing any work item.
![Outlook Outlook](https://cireson.com/wp-content/uploads/elementor/thumbs/Outlook-pkpor1o26bg9ahdi45smrpl9bxe8ye0lap91o7yoy8.png)
See Our SCSM Apps In Action!
See how easy it is to maximize your SCSM investment with Cireson apps. Schedule a demo with one of our ITIL-certified System Center experts.