The Microsoft Teams Integration app bridges the gap between your portal experience and your day-to-day interactions with coworkers in Teams. Add Service Manager functionality to the Teams Desktop and Browser interface, enabling a fluid experience for employees at every level of your organization for request fulfillment. Bring functionality from the Service Manager portal and Cireson Global Search into your hub of enterprise conversations.
Microsoft Teams has been growing in adoption across the enterprise for years. In 2020, it quickly became the communication tool of choice for most businesses shifting to remote work. As a Service Desk analyst, Teams has become a vital tool for collaboration and communication, allowing employees to reach most anyone in the business when needed and integrating productivity apps in a central “hub” of everyday work. This app makes it easy to support the workforce in a single location by integrating Service Manager and Cireson portal functionality into the messaging platform that the business works in every day.
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