Microsoft Teams Integration App
The Microsoft Teams Integration app bridges the gap between your portal experience and your day-to-day interactions with coworkers in Teams. Add Service Manager functionality to the Teams Desktop and Browser interface, enabling a fluid experience for employees at every level of your organization for request fulfillment. Bring functionality from the Service Manager portal and Cireson Global Search into your hub of enterprise conversations.
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Features
- Integrate with Microsoft Teams through the Azure Bot Framework
- Custom organizational branding – icons and Bot naming
- Turn any message from any conversation into a Comment on a Work Item
- Analysts and End Users can reply directly to the bot to leave Comments on a Work Item
- Search for Work Items, Configuration Items and Knowledge Articles using Cireson’s Global Search in Teams
- Return My Work and My Requests directly within a conversation
- Customize notifications you receive through the Service Manager portal
Solution Inspiration
Microsoft Teams has been growing in adoption across the enterprise for years. In 2020, it quickly became the communication tool of choice for most businesses shifting to remote work. As a Service Desk analyst, Teams has become a vital tool for collaboration and communication, allowing employees to reach most anyone in the business when needed and integrating productivity apps in a central “hub” of everyday work. This app makes it easy to support the workforce in a single location by integrating Service Manager and Cireson portal functionality into the messaging platform that the business works in every day.
Customer Reviews
“The mobility and efficiency provided by the Analyst Portal has completely shifted the way we operate.”
Chris Akeroyd
UMC Health Systems
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