Analytics for Microsoft Service Manager
Dashboards and Reports for SCSM
Cireson Analytics works in conjunction with the Cireson Portal for Service Manager (SCSM) to put valuable data at your fingertips with custom dashboards and reports. Managers can keep an eye on key performance indicators, track how their team is performing, and identify hot spots and trends in data for actionable insight. IT team members can track their own productivity with custom Incident Management, Change Management, and Service Request fulfillment dashboards. Maintain and leverage a historical database of Service Manger Work Item data for up to 10 years, to improve processes and enhance your Cireson Portal.
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Features
- Create powerful and intuitive custom dashboards and reports
- Leverage out-of-the-box charts and graphs for KPI visibility
- Dashboards include Work Item details, status and date information, affected and assigned user information, and more
- Add dashboards for custom data sources, including databases outside of Service Manager
- Select time-period filters for all charts using date ranges
- Real-time and historical dashboards provide the information you need to make informed decisions
- Optimized for speed and performance with a separate Analytics database, reducing the storage requirements for you Service Manager and Service Manager databases
- Accessible through all modern browsers
Customer Reviews
“The mobility and efficiency provided by the Analyst Portal has completely shifted the way we operate.”
Chris Akeroyd
UMC Health Systems
See Our SCSM Apps In Action!
See how easy it is to maximize your SCSM investment with Cireson apps. Schedule a demo with one of our ITIL-certified System Center experts.