Analytics for Microsoft Service Manager
Dashboards and Reports for SCSM
Cireson Analytics works in conjunction with the Cireson Portal for Service Manager (SCSM) to put valuable data at your fingertips with custom dashboards and reports. Managers can keep an eye on key performance indicators, track how their team is performing, and identify hot spots and trends in data for actionable insight. IT team members can track their own productivity with custom Incident Management, Change Management, and Service Request fulfillment dashboards. Maintain and leverage a historical database of Service Manger Work Item data for up to 10 years, to improve processes and enhance your Cireson Portal.