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Affected User App

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With the introduction of this app to your System Center Service Manager environment, analysts no longer have to bounce between incidents and service requests while interacting with customers.[/vc_column_text][vc_video link=”https://player.vimeo.com/video/63053545?title=0&byline=0&portrait=0″ el_width=”50″ align=”center”][vc_empty_space height=”100px”][/vc_column][/vc_row][vc_row el_id=”overview”][vc_column][vc_empty_space height=”60px”][vc_column_text]The Cireson Affected User app straightens out customer interaction when creating work items. In a single interface, an analyst can capture the customer’s information, understand the issue at hand, and then easily determine whether the request is an incident or a service request.

With the introduction of this app to your System Center Service Manager environment, analysts no longer have to bounce between incidents and service requests while interacting with customers.[/vc_column_text][vc_empty_space height=”60px”][vc_column_text]

Features

• Single form to gather Information for end user
• Easily interface with incidents or service request templates
• Accessible from anywhere in the Console
• Productivity boosts as analysts no longer have to bounce between process domains
• Multilingual support
• Add custom service request area enumeration
• Admin settings for control over default form settings
• Search and type across enumerations

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Solution Inspiration

Service Manager allows analysts to create incidents or service requests; however, they are required to know the type of work item prior to capturing the customer’s information. This makes the interaction with a customer cumbersome and sometimes backwards. The Affected User app was inspired as a solution to this issue, and now alleviates it completely.[/vc_column_text][/vc_column][/vc_row][vc_row el_id=”case-studies” el_class=”bg_whight”][vc_column][vc_empty_space height=”60px”][vc_column_text]

Customer Reviews

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Free No-Risk, No-Obligation Demo

Start your free 30-day test drive of Cireson apps – no strings attached.

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