The Advanced Request Offering app for SCSM enables your organization to build much needed and required intelligence into your Incident, Change and Service Request processes. Real-time information gathering helps automate the communication process, pushing delivery of critical and desired services to your business. Provide instant delivery and gratification to your customers and business stakeholders based on precise, data driven decisions.
Inspired from the voices of our customers, the Cireson Advanced Request Offering app was created to enable the dynamic capture of vital information and exact delivery of Incident and Service Request fulfillment that customers require. Reducing the lag often found with the mundane back-and-forth communication strategy delivered in the out of the box solution, Cireson has redefined the rules and created a product that will be an essential cornerstone of your request fulfillment process. Finally, your request offerings will think like a human and drill down on the information needed to automate, resolve and close requests.
See how easy it is to maximize your SCSM investment with Cireson apps. Schedule a demo with one of our ITIL-certified System Center experts.