Notify Analyst – Community

Every Service Manager implementation requires at the very least fast and instant communication between end users and analysts. That’s why with Notify Analyst Community edition you can keep both parties in the loop of what’s going on whether it be their Incidents or Service Requests in a simple to use interface that fits right alongside Service Manager administration settings you’re already familiar with. 

With the introduction of Notify Analyst to your SCSM implementation, you no longer have to manage specific XML for each work item class. Which translates to less administrative overhead and more efficient response times to Incident and Service Request assignments, resulting in better service to the business. Additionally, service is improved with instant insight into the status of a Work Item for the End User as it is updated. The Analyst receives real-time access into End User notes, keeping the lines of communication open and automatic between Analyst and End User alike. 

With Notify Analyst Community edition, anyone can quickly configure email notifications in System Center Service Manager (SCSM) using its intuitive interface for automatic email notifications to an Analyst, or their associated support groups for Incident and Service Request by selecting dropdowns and check boxes. Action Log/Comment email notifications for Affected User & Analyst included completely free in this Community app.