The most challenging aspect of change management is not necessarily managing the process, it’s understanding what systems and users will be affected by the change.
Integrate Applications with Service Manager When I work on client projects, I’m commonly asked “Can we integrate applications XYZ with Service Manager?” That immediately gets
IT Service Management (ITSM) and IT Asset Management (ITAM) are two different disciplines that can exist completely separately from each other or in a symbiotic
The focus of this discussion is how to use Business Services (as they are called in SCSM) to greatly enhance and automate your SCSM Change Management
Integrate External Systems The Cireson Portal comes with a variety of REST API’s that are available for consumption from within the Portal and externally from