Using SCSM Business Services to Support Change Management
The most challenging aspect of change management is not necessarily managing the process, it’s understanding what systems and users will be affected by the change.
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An Easy Way to Start Proactive Email Deflection
One thing I love about my job is that I am constantly challenged by ideas from customers and different types of projects. One such example
Navigating Microsoft 365 and Authenticated SMTP
Navigating Microsoft 365 and Authenticated SMTP As everyone shifts more towards Azure and the use of M365 continues to be widely adapted, we have been
4 Ways to Integrate Applications with Service Manager
Integrate Applications with Service Manager When I work on client projects, I’m commonly asked “Can we integrate applications XYZ with Service Manager?” That immediately gets
3 Key Considerations for Integrating IT Service and Asset Management
IT Service Management (ITSM) and IT Asset Management (ITAM) are two different disciplines that can exist completely separately from each other or in a symbiotic
Are You Making These Common SCSM Change Management Mistakes?
The focus of this discussion is how to use Business Services (as they are called in SCSM) to greatly enhance and automate your SCSM Change Management
How to Integrate External Systems with the Cireson Portal for SCSM
Integrate External Systems The Cireson Portal comes with a variety of REST API’s that are available for consumption from within the Portal and externally from
Calendar Colors in the Cireson Portal
Let me start by warning you that this blog gets nerdy quick and has the potential to put you to sleep. If you don’t want
