Support Tools for Your IT Team to #domore

True Control Center for Support Teams and SCCM Administrators

Whether you’re using Microsoft Service Manager or another Help Desk solution, the True Control Center works in conjunction to deliver the next generation of advanced remote support tools for IT teams. As an evolution of the Cireson Portal for Configuration Manager, the True Control Center harnesses the power of Microsoft Configuration Manager to provide Support Teams with essential features and functionality including, remote control of PC’s, viewing technical and user data, unlocking and resetting users’ passwords, deploying software, and more. By securely delegating these tasks to Support Teams, Administrators can scale operations and focus on higher priority IT initiatives for the organization. Use the True Control Center with the Cireson Portal for Service Manager for an easy, single pane of glass experience.

Take a look at some of the most popular features by role

Administrators

  • Intuitive role-based (RBAC) administration

  • Intuitive Web Based Solution

  • Simple integration with existing external URL Toolsets

  • Scoping of Users & Computers Objects

  • Standardization using Templates

  • Granular Scoping of SCCM Reports

Support Teams

  • Deploy Software to Computers

  • Deploy Software to Users

  • Perform Remote Troubleshooting

  • Easily monitor software Deployments

  • Manage Primary Users

  • Unlock Accounts

  • Reset Passwords

  • View Users Details

  • View Computer Details

  • View SCCM Reports

Productivity-Boosting Features for Support Teams & Administrators

Take a look at features for both Support Teams and Administrators to increase productivity and provide faster end user resolution.

Remote Manage

Easily troubleshoot client issues with the information you need at your fingertips.

Password Reset & Unlock

Grant Analysts access to unlock and reset a users’ account without the need of AD.

Software Deployment

Easy creation and secure deployment of packages, applications, and task sequences.

SCSM Portal Integration

The True Control Center integrates with the Cireson Analyst Portal to provide advanced remote support tools to Support Teams and Admins with an easy, single pane of glass experience.

Remote Manage

Easily troubleshoot client issues with the information you need at your fingertips.

Password Reset & Unlock

Grant Analysts access to unlock and reset a users’ account without the need of AD.

Software Deployment

Easy creation and secure deployment of packages, applications, and task sequences.

SCSM Portal Integration

The True Control Center integrates with the Cireson Analyst Portal to provide advanced remote support tools to Support Teams and Admins with an easy, single pane of glass experience.

Simplified Security & Controlled Delegation to Analysts

Control who has access to the system, and what actions they can perform.

Software Deployment Monitoring

Quickly determine the status of any software deployment, and drill into more details.

Software Deployments

Quickly and easily deploy packages, applications, and task sequences with standardized templates.

Remote Manage

Perform remote troubleshooting on client machines and servers.

Simplified Security & Controlled Delegation to Analysts

Control who has access to the system, and what actions they can perform.

Software Deployment Monitoring

Quickly determine the status of any software deployment, and drill into more details.

Software Deployments

Quickly and easily deploy packages, applications, and task sequences with standardized templates.

Remote Manage

Perform remote troubleshooting on client machines and servers.

Try it Now: Online Demo Lab

Take the True Control Center for a spin to see how easy it is to empower Support Teams and SCCM Admins with advanced remote support features and functionality for increased efficiency and security.

How Support and the Rest of IT Can Work Better Together

The True Control Center provides Support Teams with essential features and functionality to provide faster problem resolution. By securely delegating common tasks to Support Teams, Administrators can scale operations and focus on higher priority IT initiatives for the organization. Here are some of the popular features and benefits for common IT roles.

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IT Management

  • Increase security and control
  • Reduce costs of third party tools
  • Quick access to relevant data
  • See environment patch status

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Desktop/Service Support

  • Perform remote troubleshooting including control, shutdown/reboot machines, repair/remove software, and more
  • Reset and unlock users’ passwords
  • Securely deploy software
  • Easily know user software and hardware details
  • Find out if a machine is patched
  • Perform OS deployments
  • Add packages to Configuration Manager

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Service Desk Analyst

  • Perform remote troubleshooting including control, shutdown/reboot machines, repair/remove software, and more
  • Reset and unlock users’ passwords
  • Securely deploy software
  • Easily know user software and hardware details
  • Find out if a machine is patched

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Configuration Manager Admin

  • Increase security and controlled access for Support Teams
  • Reduce training and management for the native SCCM Console
  • Perform remote troubleshooting on client machines and servers
  • Standardize deployments with templates
  • Monitor software deployments
  • Deploy packages, applications, and task sequences

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End User

  • Faster problem resolution
  • Expedient software requests
  • Convenient remote troubleshooting
  • Better customer service

Contact Us for a Free Demo

Let us give you a demo of the True Control Center and see how Support Teams and Administrators can increase productivity.