We’ve got a new app available and with it, moving between PowerShell Activity or Webhooks directly within the flow of work has never been easier.
We’ve been helping Service Manager customers for over a decade.
Accelerate Success with Cireson Consulting Services
At Cireson, we’re dedicated to ensuring every customer gets the most out of their investment. We’ve designed our consulting services offerings to scale with the needs of your organization, regardless of your resources or expertise.
Wish you could get escalated support?
We Can Customize Your SCSM Setup To Suit Your Unique Needs
With the proper setup, SCSM can do just about anything you need it to do. Our experts can customize your SCSM implementation to fit your unique organizational needs.
Let Our Team Perform A Health Check On Your SCSM System
Whether you’re actively facing challenges, want to verify the integrity of your systems, or you’re looking to maximize your environment, our team can help.
Our consulting services team is comprised of ITIL-certified experts with deep product and industry knowledge. Cireson’s Managed Services for Microsoft System Center Service Manager allow you to add that expertise to your team without exhaustive hiring and training. We will work with your team to provide planning, support, reporting and data-driven recommendations. All for an affordable and predictable monthly fee.
Our managed customers enjoy:
Sharpen Your Skills with
SCSM and Cireson Training
Whether you’re new to System Center Service Manager and Cireson or an established veteran, we have on-demand training courses to help you build confidence and expand your skillset.
Service Manager Master Class (Requires Cireson Plus Subscription)
This course offers a deep dive into advanced System Center Service Manager (SCSM) and Cireson Service Manager Portal concepts. This is advanced course that requires working knowledge of SCSM and Cireson products.
The Cireson Learning Platfrom:
Free Self-Paced Courses
Whether you’re new to Microsoft Service Manager and Cireson or a seasoned expert, we have free training courses to help you expand your skills and become an ITSM superhero.
Free Community Apps
This course covers all of the Free Community Apps that Cireson has to offer. Not a customer? No problem! You can get started using these apps right away for free.
Service Manager and Cireson
This course covers configuration, administration, and use of System Center Service Manager. We’ll also cover Cireson apps with regards to reporting, security, and interaction with other System Center components.
Cireson Asset Management
This course covers all of Cireson’s Asset Management offerings and is intended for anyone who has an interest in managing or interacting with assets of any kind, from software, to hardware, to contracts, and more.
Cireson Service Manager Portal
This course covers configuration, administration, and use of the Cireson Service Manager Portal. This covers all portal-related apps, such as the Self-Service Portal, Analyst Portal, Dashboard Designer, and Knowledge Base.
Getting Started with Cireson Service Management Apps
This course is the starting point for Cireson Service Management apps. We’ll cover installation as well as an overview of all the apps we recommend setting up initially, regardless of what endpoints you are using for SCSM.
Looking for a more customized engagement or a more comprehensive training option?
Our Cireson consultants can work with you to develop a tailored statement of work.
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Looking for even more functionality on Work Item grids? With v11.8 of the Cireson Service Manager Portal (SMP), Quick Actions and extensibility arrive on Custom
This blog has been updated from its original 2020 version, SCSM Management Pack Naming Best Practice. Management packs are used in Microsoft System Center Service
Learn how to create an effective hardware asset management process with these best practices from Cireson’s Global Delivery Services Manager Geoff Ross.
See Our SCSM Apps in Action
See how easy it is to maximize your SCSM investment with Cireson apps. Schedule a demo with one of our ITIL-certified System Center experts.