Popular Cireson Applications to Further Enhance Microsoft Service Manager

• Analyst Portal: Manage SCSM on the fly from any browser or device. Access incidents, change requests, service requests, CMDB, and rich reporting.
• Advanced Request Offering: Build intelligence into your Incident and Service Request processes with real-time information gathering. Automate the communication process and delivery of critical and desired services to your business. Provide instant gratification to your customers and business stakeholders based on precise, data driven decisions.
• Analytics: Uncover valuable insight on IT performance and Work Item trend analysis for continual service improvement. The Dashboard builder is an easy-to-use tool for creating reports and colorful graphs for Work Item data, as well as data from external sources.
• Outlook Console: Bring the Service Manager experience into Microsoft Outlook, allowing for seamless management of day-to-day activities.

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