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Finding the right solution for your service, asset, and systems management challenges can be tricky. That’s where we come in. Whether you’re a Support Analyst wanting to quickly and easily resolve End User’s problems, a SCCM Admin who needs to securely delegate tasks, or a SAM Manager looking to save money on your Microsoft license estate, we’ve got your back. Our enterprise-grade solutions natively integrate with Microsoft System Center, or can be used independently on the Cireson Platform

Service Manager

Modernize ITSM for the Hybrid World

Our solutions for Microsoft Service Manager are designed for today’s hyper-connected world to simplify and streamline service delivery. Take advantage of all the power and native integration of your System Center platform either on-premises, in Azure, or a hybrid environment. Retire legacy systems and automate processes with ITIL best practices for increased efficiency, reduced costs, and elevated user happiness.

Analyst Portal

Self-Service Portal

Control Center

Outlook Console

Advanced Support Tools for IT Teams

Whether you’re using Microsoft Service Manager or another Help Desk solution, the Control Center easily integrates to deliver the next generation of support tools for IT teams. Harnessing the power of Microsoft Configuration Manager, the Control Center provides Support Teams with essential features and functionality including remote control of PC’s, viewing technical and user data, unlocking and resetting users’ passwords, deploying software, and more. Use in conjunction with the Cireson Portal for Service Manager for an easy single pane of glass experience.

Control Center

Consumerize Employee Self-Service

The Self-Service Portal for Microsoft Service Manager provides a beautiful and intuitive consumer experience for End Users . Create a self-service experience that supports your brand and improves user satisfaction. Enable users to perform everyday self-service tasks with a personalized and customizable experience when reporting incidents, searching the knowledge base, and requesting services from the service catalog. The Self-Service Portal becomes the storefront to your business as a central location for all support needs.

Self-Service Portal
Survey APP

Upgrade to Service Manager 2016

The Cireson Lifecycle Management app is essential for the successful migration and long-term implementation of Microsoft Service Manager (SCSM), helping organizations automate the migration process for the entire lifecycle of their Service Manager environment.

Lifecycle Management

Improve First-Call Resolution

When teams collaborate and silos are broken down, efficiency increases. Our Analyst Portal for Service Manager and Control Center empower your IT teams to increase first-call resolution by putting the data and functionality they need at their fingertips. By automating systems, processes, and workflows, you’ll increase customer satisfaction while reducing costs and increasing security.

Analyst Portal

Control Center

Outlook Console

Asset Management

Track Hardware & Software Assets in SCSM

Cireson Asset Management directly integrates with Microsoft Service Manager to manage every asset lifecycle from purchase to retirement.

Cireson Asset Management

Optimize Software Spend

Proactively manage your software license estate to reduce costs from audits, unbudgeted true-ups, and unused licenses.

Cireson Asset Management

Reharvest Software Licenses

One of the quickest ways to save money is to reuse what you already own. Up to 25% of deployed software is not being used, costing organizations tens of thousands every year. Discover unused software licenses to reassign or reclaim them, reducing overall IT spend. Our asset management solution tracks all licenses that are assigned to devices so you can easily view which licenses are assigned, and which need to be reclaimed.

Cireson Asset Management

Understand License Position for Improved Contract Negotiations

No matter how strong your negotiation skills are, if you don’t have an accurate picture of your organization’s software entitlement and usage, you cannot effectively negotiate better contracts. Our asset management solution gives you the data you need to show an accurate view of your license position for any vendor to help successfully negotiate your next contract.

Cireson Asset Management