Advanced Remote Support Tools for Support Teams & SCCM Administrators to #DoMore

Whether you’re using Microsoft Service Manager or another Help Desk solution, the Cireson Control Center works in conjunction to deliver the next generation of advanced remote support tools for IT teams. As an evolution of the Cireson Portal for Configuration Manager, the Control Center harnesses the power of Microsoft Configuration Manager to provide Support Teams with essential features and functionality including, remote control of PC’s, viewing technical and user data, unlocking and resetting users’ passwords, deploying software, and more. By securely delegating these tasks to Support Teams, Administrators can scale operations and focus on higher priority IT initiatives for the organization. Use the Control Center with the Cireson Portal for Service Manager for an easy, single pane of glass experience.

See How Your Support Team Can Benefit from Advanced Remote Support Tools

Take a look at some of the most popular features by role

Administrators

  • Intuitive role-based (RBAC) administration

  • Intuitive Web Based Solution

  • Simple integration with existing external URL Toolsets

  • Scoping of Users & Computers Objects

  • Standardization using Templates

  • Granular Scoping of SCCM Reports

Support Teams

  • Deploy Software to Computers

  • Deploy Software to Users

  • Perform Remote Troubleshooting

  • Easily monitor software Deployments

  • Manage Primary Users

  • Unlock Accounts

  • Reset Passwords

  • View Users Details

  • View Computer Details

  • View SCCM Reports

Productivity-Boosting Features for Support Teams & Administrators

Take a look at features for both Support Teams and Administrators to increase productivity and provide faster end user resolution.

Easily troubleshoot client issues with the information you need at your fingertips.

Password Reset & Unlock

Grant Analysts access to unlock and reset a users’ account without the need of AD.

Software Deployment

Easy creation and secure deployment of packages, applications, and task sequences.

SCSM Portal Integration

The Control Center integrates with the Cireson Analyst Portal to provide advanced remote support tools to Support Teams and Admins with an easy, single pane of glass experience. 

Easily troubleshoot client issues with the information you need at your fingertips.

Password Reset & Unlock

Grant Analysts access to unlock and reset a users’ account without the need of AD.

Software Deployment

Easy creation and secure deployment of packages, applications, and task sequences.

SCSM Portal Integration

The Control Center integrates with the Cireson Analyst Portal to provide advanced remote support tools to Support Teams and Admins with an easy, single pane of glass experience.

Simplified Security & Controlled Delegation to Analysts

Control who has access to the system, and what actions they can perform.

Software Deployment Monitoring

Quickly determine the status of any software deployment, and drill into more details.

Software Deployments

Quickly and easily deploy packages, applications, and task sequences with standardized templates.

Perform remote troubleshooting on client machines and servers.

Simplified Security & Controlled Delegation to Analysts

Control who has access to the system, and what actions they can perform.

Software Deployment Monitoring

Quickly determine the status of any software deployment, and drill into more details.

Software Deployments

Quickly and easily deploy packages, applications, and task sequences with standardized templates.

Perform remote troubleshooting on client machines and servers.

Try it Now: Online Demo Lab

Take the Control Center for a spin to see how easy it is to empower Support Teams and SCCM Admins with advanced remote support features and functionality for increased efficiency and security.

Contact Us for a Free Demo

Let us give you a demo of the Control Center and see how Support Teams and Administrators can increase productivity.