In case you missed it, we recently released the Cireson Portal for Service Manager v8.2. This new version features numerous system enhancements, including new “@” functionality for both Analysts and end users to further streamline communication. You can see it in action here, or watch the video below.
How to Get Started
- Existing customers can download the update immediately here
- If you’re not yet a customer, get your first month free of the SCSM Portal by emailing us at team@cireson.com
Here’s a quick look at some of the highlights:
- When creating action log entries, use @ to mention users within the entry
- As you type, a list of filtered users will be provided
- Upon being saved, an email will automatically be sent to all mentioned users, whether or not they’re affected or assigned to the work item
- When sending an email, use @ to add mentioned users to the “To” line as you type
- Within a support ticket, end users can use @ to mention Analysts
Check out our other SCSM apps here, and stay up to date with product releases, events, and more by signing up for our newsletter here.
