In case you missed it, we recently released the Cireson Portal for Service Manager v8.2. This new version features numerous system enhancements, including new “@” functionality for both Analysts and end users to further streamline communication. You can see it in action here, or watch the video below.

https://vimeo.com/238092235

How to Get Started

• Existing customers can download the update immediately here
• If you’re not yet a customer, get your first month free of the SCSM Portal by emailing us at team@cireson.com

Here’s a quick look at some of the highlights:

• When creating action log entries, use @ to mention users within the entry
• As you type, a list of filtered users will be provided
• Upon being saved, an email will automatically be sent to all mentioned users, whether or not they’re affected or assigned to the work item
• When sending an email, use @ to add mentioned users to the “To” line as you type
• Within a support ticket, end users can use @ to mention Analysts

Check out our other SCSM apps here, and stay up to date with product releases, events, and more by signing up for our newsletter here.