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How Remote Support Adds Value Across Your Entire Organization

Check out some of the ways Cireson Remote Support can help you mitigate risk, increase productivity, maximize efficiency, reduce costs, and deliver exceptional support services to your organization.

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Increase Service Desk Efficiencies

Provide Support Teams with role-based access to the SCCM features and functionality they need to increase first-call resolution and decrease unnecessary escalations. Popular functionality includes:

  • Approve and deploy software to end users
  • See device and user insights
  • Add and remove devices from collections
  • Unlock user accounts
  • Reset user passwords
  • Assign/remove users from AD groups

Security, Audit & Compliance

Reduce the threat of cyber security incidents and assist with your risk mitigation strategy by giving the right feature-set to the proper user. Our intuitive role-based security ensures the right administrative privileges are delegated to each Support Team tier and team member, while detailed audit trails on every action help ensure compliance.

  • Easy-to-use role-based security privileges
  • Improve IS0270001 compliance
  • Assist with risk mitigation relevant to Essential 8, NIST Cyber Security Framework, and more
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Fast Time to Value

Quickly see a positive impact to Service Desk KPIs through a rapid implementation in days, not months and with minimal Professional Services costs. With lower tier Support Team members able to securely provide a wider range of services, costly escalations decrease and IT budgets can be optimized.

Increase Service Desk Efficiencies

Provide Support Teams with role-based access to the SCCM features and functionality they need to increase first-call resolution and decrease unnecessary escalations.
Popular functionality includes:

  • Approve and deploy software to end users
  • See device insights such as hardware details and user interactions
  • Add and remove devices from collections
  • Unlock and reset user accounts and passwords
  • Assign/remove users from Active Directory groups

Security, Audit & Compliance

Reduce the threat of cyber security incidents and assist with your risk mitigation strategy by giving the right feature-set to the proper user for increased productivity and control. Our intuitive role-based security ensures the right administrative privileges are delegated to each Support Team tier and team member, while detailed audit trails on every action help ensure compliance.

  • Easy-to-use role-based security privileges
  • Improve IS0270001 compliance
  • Assist with risk mitigation relevant to Essential 8, NIST Cyber Security Framework, and more
  • Single source of truth for logging data and auditing

Fast Time to Value

Quickly see a positive impact to Service Desk KPIs through a rapid implementation in days, not months, with minimal Professional Services costs. With lower tier Support Team members able to securely provide a wider range of services, costly escalations decrease and IT budgets can be optimized.

SEE REMOTE SUPPORT IN ACTION

Schedule a live demo with one of our
ITIL-certified System Center experts